Chenega MIOS SBU
Mid-level Help Desk Support Technician
Chenega MIOS SBU, Washington, District of Columbia, us, 20022
Mid-level Help Desk Support Technician
Navy Yard, Washington, DC
Join our team of professionals who support large‑scale government operations by leveraging cutting‑edge technology and take your career to the next level!
Summary The Mid‑level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand‑alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation and configuration.
Responsibilities
Perform technical, operational, and training support to users of personal computers either by telephone or on‑site for PC desktop hardware and software packages.
Install and test personal computers, printers, and other peripherals; configure the operating system and load shrink‑wrap programs and other application software.
Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, and participate in the evaluation of system configuration and software.
Other duties as assigned.
Qualifications
Associate degree from an accredited institution with 3+ years of experience OR Bachelor’s degree (preferred).
High school diploma or GED equivalent and an additional 5+ years of experience can be substituted for a degree.
CompTIA Certification A+, Network+, or Security+.
Secret clearance required.
Knowledge, Skills, and Abilities
Understanding of desktops, peripherals, operating systems (Windows, macOS), and software applications.
Techniques for diagnosing and resolving hardware, software, and network issues.
Familiarity with installing and configuring PCs, printers, OS, and application software.
Basics of antivirus, firewalls, and data protection.
Ability to identify and fix hardware, software, and network issues.
Strong communication skills for helping users, both remotely and in person.
Hands‑on skills to set up and configure PCs, peripherals, and software.
Analytical thinking for quick and effective issue resolution.
Ability to prioritize tasks and manage multiple support requests.
Quick learner in new technologies and systems.
Careful installation, configuration, and documentation to avoid errors.
Ability to explain technical processes in a simple, user‑friendly way.
Managing multiple technical issues simultaneously without loss of quality.
How You’ll Grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry‑level employees to senior leaders, we believe there’s always room to learn.
Benefits We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you.
Estimated Salary/Wage USD $25.50/Hr. Up to USD $40.00/Hr.
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Join our team of professionals who support large‑scale government operations by leveraging cutting‑edge technology and take your career to the next level!
Summary The Mid‑level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand‑alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation and configuration.
Responsibilities
Perform technical, operational, and training support to users of personal computers either by telephone or on‑site for PC desktop hardware and software packages.
Install and test personal computers, printers, and other peripherals; configure the operating system and load shrink‑wrap programs and other application software.
Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, and participate in the evaluation of system configuration and software.
Other duties as assigned.
Qualifications
Associate degree from an accredited institution with 3+ years of experience OR Bachelor’s degree (preferred).
High school diploma or GED equivalent and an additional 5+ years of experience can be substituted for a degree.
CompTIA Certification A+, Network+, or Security+.
Secret clearance required.
Knowledge, Skills, and Abilities
Understanding of desktops, peripherals, operating systems (Windows, macOS), and software applications.
Techniques for diagnosing and resolving hardware, software, and network issues.
Familiarity with installing and configuring PCs, printers, OS, and application software.
Basics of antivirus, firewalls, and data protection.
Ability to identify and fix hardware, software, and network issues.
Strong communication skills for helping users, both remotely and in person.
Hands‑on skills to set up and configure PCs, peripherals, and software.
Analytical thinking for quick and effective issue resolution.
Ability to prioritize tasks and manage multiple support requests.
Quick learner in new technologies and systems.
Careful installation, configuration, and documentation to avoid errors.
Ability to explain technical processes in a simple, user‑friendly way.
Managing multiple technical issues simultaneously without loss of quality.
How You’ll Grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry‑level employees to senior leaders, we believe there’s always room to learn.
Benefits We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you.
Estimated Salary/Wage USD $25.50/Hr. Up to USD $40.00/Hr.
#J-18808-Ljbffr