Avanath Capital Management, LLC
Maintenance Supervisor
Avanath Capital Management, LLC, Portland, Oregon, United States, 97204
Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.
Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service. This includes quality move‑in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.
The incumbent must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Key Competencies
"An Aptitude for Connecting" – strong sense for creating a sense of community, drive to go the extra mile, building relationships with residents, staff, vendor partners, regulatory and social services partners. Collaborative approach to create consistent favorable circumstances for success.
"An Authentic Attitude" – consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. Seeking resources within the organization’s support services and senior leadership.
"An Approach that is positive and Professional" – consistently demonstrate active listening and understand that your participation and support are integral to the success of Avanath, ensuring each resident and staff feel seen, heard and valued.
Qualifications
At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work.
HVAC and CPO certifications highly desired.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on‑call and weekend work.
Key Accountabilities
Resident Relations: Demonstrate customer service skills by treating residents and others with respect, answering questions, responding to complaints, and handling service requests efficiently and with urgency.
Project a favorable image of the community to achieve property objectives and public recognition.
Ensure consistency, follow‑up, and follow‑through in dealing with residents on all matters.
Enforce community policies delegated by the Community Manager.
Assist and complete work orders generated from resident requests for service and routine upkeep, diagnosing problems and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Maintenance Management: coordinate, schedule and respond to resident/management requests and work orders, ensuring all repairs and replacements are completed for community common areas and units.
Support cost‑cutting and expense control programs by fixing rather than replacing parts when possible, and practicing correct use of tools and equipment.
Inspect grounds, building and other community features daily to identify, minimize and correct hazardous property conditions or liability concerns.
Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager and Building Services.
Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs.
Maintain a well‑organized and property‑stocked maintenance shop while adhering to safety standards and OSHA guidelines.
Maintain a hazard communications program; teach and promote safe work practices.
Manage unit inspections and maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make‑ready status, and work in progress.
Participate in on‑call emergency service at the community.
Plan for and utilize property resources, equipment and supplies economically, obtaining bids/pricing from vendors, suppliers and contractors.
Give direction to and monitor maintenance, construction and rehabilitation activities to ensure quality and expediency.
Staff Leadership: challenge team members to achieve higher performance levels by establishing and communicating goals.
Develop standards for cleanliness and overall appearance of community grounds, amenities, building exteriors, unit interiors, signage and common areas to reflect Avanath standards.
Under the direction of the Community Manager, supervise, train and schedule maintenance staff.
Monitor daily progress of maintenance staff, providing assistance and instruction as needed.
Provide input to the Community Manager regarding employee performance evaluations.
Attend regularly scheduled Avanath safety meetings, ensure MSDS sheets are current, and keep up‑to‑date on OSHA and other safety laws and requirements.
Practice proper safety techniques in accordance with company, property and departmental policies, procedures and standards by reporting equipment malfunctions, injuries or accidents promptly.
Comply with Avanath’s safety and risk‑management policies by attending property safety meetings and reporting incidents accurately.
Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards and operational processes; report violations or infractions appropriately.
Conduct all business in accordance with company policies, fair housing, Americans with Disabilities Act and all other applicable laws.
Physical Demands & Working Conditions
Essential staff; reports to work and adheres to all safety and business protocols.
May be required to report during inclement weather.
Frequent standing and walking.
Reading, comprehending, writing, performing calculations, communicating verbally.
May work in an elevated site or walk on uneven ground.
Occasional squatting, bending, twisting, pushing, and pulling.
May be required to travel to sister communities to provide maintenance support.
How Avanath Supports You
Culture built on purpose and core values - integrity, caring, continuous improvement.
Comprehensive benefits: health, dental & vision, 401(k), personal time off, paid holidays.
Growth opportunities based on achievement with emphasis on promotion from within.
Development: commitment to learning and expanding knowledge through online training, classes and coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is our most valuable asset, and DEI are at the core of our operating and investment philosophy.
We embrace and encourage employees’ differences in age, color, disability, ethnicity, family status, gender identity, language, national origin, ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status and other characteristics.
Our diversity initiatives include recruitment and selection, compensation, benefits, professional development, promotions and a work environment that encourages diversity and inclusion.
Respectful communication and cooperation among all employees.
Teamwork and employee participation for representation of all groups.
Work/life balance through flexible schedules to accommodate varying needs.
Employer and employee contributions to communities served to promote understanding and respect for diversity.
Compensation Range $28 – $31 USD per hour.
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Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service. This includes quality move‑in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.
The incumbent must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Key Competencies
"An Aptitude for Connecting" – strong sense for creating a sense of community, drive to go the extra mile, building relationships with residents, staff, vendor partners, regulatory and social services partners. Collaborative approach to create consistent favorable circumstances for success.
"An Authentic Attitude" – consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. Seeking resources within the organization’s support services and senior leadership.
"An Approach that is positive and Professional" – consistently demonstrate active listening and understand that your participation and support are integral to the success of Avanath, ensuring each resident and staff feel seen, heard and valued.
Qualifications
At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work.
HVAC and CPO certifications highly desired.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on‑call and weekend work.
Key Accountabilities
Resident Relations: Demonstrate customer service skills by treating residents and others with respect, answering questions, responding to complaints, and handling service requests efficiently and with urgency.
Project a favorable image of the community to achieve property objectives and public recognition.
Ensure consistency, follow‑up, and follow‑through in dealing with residents on all matters.
Enforce community policies delegated by the Community Manager.
Assist and complete work orders generated from resident requests for service and routine upkeep, diagnosing problems and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Maintenance Management: coordinate, schedule and respond to resident/management requests and work orders, ensuring all repairs and replacements are completed for community common areas and units.
Support cost‑cutting and expense control programs by fixing rather than replacing parts when possible, and practicing correct use of tools and equipment.
Inspect grounds, building and other community features daily to identify, minimize and correct hazardous property conditions or liability concerns.
Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager and Building Services.
Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs.
Maintain a well‑organized and property‑stocked maintenance shop while adhering to safety standards and OSHA guidelines.
Maintain a hazard communications program; teach and promote safe work practices.
Manage unit inspections and maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make‑ready status, and work in progress.
Participate in on‑call emergency service at the community.
Plan for and utilize property resources, equipment and supplies economically, obtaining bids/pricing from vendors, suppliers and contractors.
Give direction to and monitor maintenance, construction and rehabilitation activities to ensure quality and expediency.
Staff Leadership: challenge team members to achieve higher performance levels by establishing and communicating goals.
Develop standards for cleanliness and overall appearance of community grounds, amenities, building exteriors, unit interiors, signage and common areas to reflect Avanath standards.
Under the direction of the Community Manager, supervise, train and schedule maintenance staff.
Monitor daily progress of maintenance staff, providing assistance and instruction as needed.
Provide input to the Community Manager regarding employee performance evaluations.
Attend regularly scheduled Avanath safety meetings, ensure MSDS sheets are current, and keep up‑to‑date on OSHA and other safety laws and requirements.
Practice proper safety techniques in accordance with company, property and departmental policies, procedures and standards by reporting equipment malfunctions, injuries or accidents promptly.
Comply with Avanath’s safety and risk‑management policies by attending property safety meetings and reporting incidents accurately.
Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards and operational processes; report violations or infractions appropriately.
Conduct all business in accordance with company policies, fair housing, Americans with Disabilities Act and all other applicable laws.
Physical Demands & Working Conditions
Essential staff; reports to work and adheres to all safety and business protocols.
May be required to report during inclement weather.
Frequent standing and walking.
Reading, comprehending, writing, performing calculations, communicating verbally.
May work in an elevated site or walk on uneven ground.
Occasional squatting, bending, twisting, pushing, and pulling.
May be required to travel to sister communities to provide maintenance support.
How Avanath Supports You
Culture built on purpose and core values - integrity, caring, continuous improvement.
Comprehensive benefits: health, dental & vision, 401(k), personal time off, paid holidays.
Growth opportunities based on achievement with emphasis on promotion from within.
Development: commitment to learning and expanding knowledge through online training, classes and coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is our most valuable asset, and DEI are at the core of our operating and investment philosophy.
We embrace and encourage employees’ differences in age, color, disability, ethnicity, family status, gender identity, language, national origin, ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status and other characteristics.
Our diversity initiatives include recruitment and selection, compensation, benefits, professional development, promotions and a work environment that encourages diversity and inclusion.
Respectful communication and cooperation among all employees.
Teamwork and employee participation for representation of all groups.
Work/life balance through flexible schedules to accommodate varying needs.
Employer and employee contributions to communities served to promote understanding and respect for diversity.
Compensation Range $28 – $31 USD per hour.
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