Paychex
Overview
The Implementation Consultant is responsible for utilizing best-in-class implementation practices to onboard Paycor clients, spanning from single product delivery to multi-product, complex relationships. Regardless of complexity, the Implementation Consultant executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provides consultative input on our products and services to effectively meet clients' business requirements. Successful candidates will demonstrate a dedicated focus to clients, establish immediate rapport, quickly understand clients' needs, and address challenges and concerns while driving the implementation forward. They will also possess influencing skills to help clients understand and fully utilize the Paycor software to maximize business productivity, client satisfaction, and retention. Responsibilities
Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion. Act as the primary client contact throughout the client implementation process; escalate needs, issues, or concerns to the business partners and management as appropriate. Establish a strong working relationship with each client based on clear expectation-setting and mutual trust. Ensure clients' requirements and business objectives are defined clearly and understood by the entire project team. Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals. Coordinate with non-client facing Implementation team members to ensure accurate database configuration. Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies arising from testing and initial production activity. Investigate, analyze, and recommend solutions for clients' issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues. Maintain accurate project status in Paycor project management software; provide real-time updates to project stakeholders; proactively identify and mitigate project risks. Conduct face-to-face, telephone, or web-based system review sessions with new users. Work closely with sales partners to ensure client expectations are met; provide technical expertise to support the Sales team when needed. Transition clients to ongoing Client Services Support resources upon successful implementation. Other duties as assigned. Qualifications
Bachelor's Degree - Required 1 year of experience in a client-facing position; prior implementation, project management, or business-to-business sales experience a plus. Knowledge of human capital software preferred. Compensation
In the spirit of pay transparency, the starting base pay range for this position is $47,600-$74,800 annually. This base pay range does not include other components of the total rewards package. If hired at Paychex, overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Live the Paychex Values
Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in products and services and continually improve processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you?
We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and more. We value your time: Paid time off, company holidays, culture days, and work-life balance programs to provide flexibility. We value your development: Award-winning training and development programs for ongoing learning and career growth. We value your perspective: A diverse company culture where your voice is heard. We value our communities: Paid time off for volunteerism and company initiatives supporting local organizations. Not sure if you meet every requirement?
At Paychex, we know great talent comes in many forms. If you're passionate about the role but don’t check every box, we still encourage you to apply. You might be the right fit for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our employees and commitment to DEI are the essence of our internal and external success.
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The Implementation Consultant is responsible for utilizing best-in-class implementation practices to onboard Paycor clients, spanning from single product delivery to multi-product, complex relationships. Regardless of complexity, the Implementation Consultant executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provides consultative input on our products and services to effectively meet clients' business requirements. Successful candidates will demonstrate a dedicated focus to clients, establish immediate rapport, quickly understand clients' needs, and address challenges and concerns while driving the implementation forward. They will also possess influencing skills to help clients understand and fully utilize the Paycor software to maximize business productivity, client satisfaction, and retention. Responsibilities
Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion. Act as the primary client contact throughout the client implementation process; escalate needs, issues, or concerns to the business partners and management as appropriate. Establish a strong working relationship with each client based on clear expectation-setting and mutual trust. Ensure clients' requirements and business objectives are defined clearly and understood by the entire project team. Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals. Coordinate with non-client facing Implementation team members to ensure accurate database configuration. Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies arising from testing and initial production activity. Investigate, analyze, and recommend solutions for clients' issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues. Maintain accurate project status in Paycor project management software; provide real-time updates to project stakeholders; proactively identify and mitigate project risks. Conduct face-to-face, telephone, or web-based system review sessions with new users. Work closely with sales partners to ensure client expectations are met; provide technical expertise to support the Sales team when needed. Transition clients to ongoing Client Services Support resources upon successful implementation. Other duties as assigned. Qualifications
Bachelor's Degree - Required 1 year of experience in a client-facing position; prior implementation, project management, or business-to-business sales experience a plus. Knowledge of human capital software preferred. Compensation
In the spirit of pay transparency, the starting base pay range for this position is $47,600-$74,800 annually. This base pay range does not include other components of the total rewards package. If hired at Paychex, overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Live the Paychex Values
Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in products and services and continually improve processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you?
We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and more. We value your time: Paid time off, company holidays, culture days, and work-life balance programs to provide flexibility. We value your development: Award-winning training and development programs for ongoing learning and career growth. We value your perspective: A diverse company culture where your voice is heard. We value our communities: Paid time off for volunteerism and company initiatives supporting local organizations. Not sure if you meet every requirement?
At Paychex, we know great talent comes in many forms. If you're passionate about the role but don’t check every box, we still encourage you to apply. You might be the right fit for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our employees and commitment to DEI are the essence of our internal and external success.
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