Iron EagleX, Inc.
Field Service Representative (FSR) Analyst
Iron EagleX, Inc., Washington, District of Columbia, us, 20022
Field Service Representative (FSR) Analyst
Join to apply for the
Field Service Representative (FSR) Analyst
role at
Iron EagleX, Inc.
Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small‑team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user‑focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.
Responsibilities
Provide desk‑side training to analysts.
Train analysts/operators in a classroom setting.
Embed with user groups to deeply understand workflows.
Proactively develop relationships with users at customer site and surface use case gaps.
Build initial dashboard products and assist users with building questions.
Remain current and up to date on latest platform features and capabilities.
Staff the Help Desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues.
Provide timely and detailed feedback to the Palantir engineering team about product.
Consistently communicate product or user issues to the Palantir team.
Travel 25% travel CONUS/OCONUS
Qualifications
Ability to work on-site 5 days per week.
Prior experience with Palantir platforms required (i.e. Palantir Foundry, Gotham, Gaia, etc.). Recent and in‑depth hands‑on experience with Palantir platforms highly preferred.
Technical background with working knowledge of Python, Java, and/or JavaScript/TypeScript.
Military/Special Operation/Law Enforcement experience highly preferred.
Experience briefing high‑level military stakeholders highly preferred.
Experience fusing intelligence capabilities in support of operations.
Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well as hardware, networks, and server administration.
Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy‑to‑understand manner.
Ability to work independently and as part of a team.
Ability to travel domestically and internationally 25% of the time if needed.
Due to US Government Contract Requirements, only US Citizens are eligible for this role.
Security Clearance An Active TS/SCI Clearance is REQUIRED
Equal Opportunity Employer Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr
Field Service Representative (FSR) Analyst
role at
Iron EagleX, Inc.
Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small‑team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user‑focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.
Responsibilities
Provide desk‑side training to analysts.
Train analysts/operators in a classroom setting.
Embed with user groups to deeply understand workflows.
Proactively develop relationships with users at customer site and surface use case gaps.
Build initial dashboard products and assist users with building questions.
Remain current and up to date on latest platform features and capabilities.
Staff the Help Desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues.
Provide timely and detailed feedback to the Palantir engineering team about product.
Consistently communicate product or user issues to the Palantir team.
Travel 25% travel CONUS/OCONUS
Qualifications
Ability to work on-site 5 days per week.
Prior experience with Palantir platforms required (i.e. Palantir Foundry, Gotham, Gaia, etc.). Recent and in‑depth hands‑on experience with Palantir platforms highly preferred.
Technical background with working knowledge of Python, Java, and/or JavaScript/TypeScript.
Military/Special Operation/Law Enforcement experience highly preferred.
Experience briefing high‑level military stakeholders highly preferred.
Experience fusing intelligence capabilities in support of operations.
Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well as hardware, networks, and server administration.
Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy‑to‑understand manner.
Ability to work independently and as part of a team.
Ability to travel domestically and internationally 25% of the time if needed.
Due to US Government Contract Requirements, only US Citizens are eligible for this role.
Security Clearance An Active TS/SCI Clearance is REQUIRED
Equal Opportunity Employer Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr