The Planet Group
Desktop Support Specialist 5 (12 months)
The Planet Group, San Diego, California, United States, 92189
Desktop Support Specialist 5 (12 months)
Job Title : Desktop Support Specialist 5
Location : Onsite; San Diego, CA
Contract length : 12 months
Schedule : Fulltime, M-F
Pay : up to $40.50/hr, DOE
Role Overview The Desktop Support Specialist 5 plays a critical role in delivering advanced IT support within Global Lab and Manufacturing environments. This position provides tier 2/3 technical support, ensuring system reliability, security, and compliance across specialized environments. The ideal candidate will have experience managing lab and manufacturing systems, performing system updates and patching, and collaborating with cross‑functional teams. A background in biotechnology or regulated environments is highly preferred.
Responsibilities
Provide tier 2/3 support for Lab and Manufacturing systems, ensuring minimal downtime and adherence to SLAs.
Manage and resolve ServiceNow tickets related to lab and manufacturing environments.
Deploy and maintain software, patches, and security tools using SCCM.
Collaborate with Global Lab IT teams and other technical groups to troubleshoot complex issues and deliver root‑cause analysis.
Collaborate with support teams for detailed investigations and present technical analysis findings related to SLA Incident Management.
Create and review engineering and technical documents, such as work instructions, test plans, and knowledge base articles.
Support global and regional IT projects, ensuring alignment with compliance and security standards.
Maintain accurate system configurations and documentation for audits and operational readiness.
Required Qualifications
4 years of work experience in an enterprise environment.
Advanced support for Windows, Server, and Linux systems; SCCM and Intune administration.
Strong troubleshooting and clear documentation skills.
Active Directory and Group Policy management.
Knowledge of IP addressing, DNS, DHCP, and VLANs for troubleshooting networking issues.
Experience with ticketing systems (e.g., ServiceNow).
Automation, scripting and cloud platform familiarity a plus (e.g., PowerShell, Bash, Ansible).
Knowledge of IT security and compliance in a lab or manufacturing setting.
Bachelor’s degree.
Preferred Qualifications
Biotech, hospital, or pharmaceutical company experience.
ITIL experience.
Microsoft or other relevant certifications.
Additional Information
Seniority Level: Mid‑Senior level
Employment Type: Contract
Job Function: Information Technology
Industries: Staffing and Recruiting
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Location : Onsite; San Diego, CA
Contract length : 12 months
Schedule : Fulltime, M-F
Pay : up to $40.50/hr, DOE
Role Overview The Desktop Support Specialist 5 plays a critical role in delivering advanced IT support within Global Lab and Manufacturing environments. This position provides tier 2/3 technical support, ensuring system reliability, security, and compliance across specialized environments. The ideal candidate will have experience managing lab and manufacturing systems, performing system updates and patching, and collaborating with cross‑functional teams. A background in biotechnology or regulated environments is highly preferred.
Responsibilities
Provide tier 2/3 support for Lab and Manufacturing systems, ensuring minimal downtime and adherence to SLAs.
Manage and resolve ServiceNow tickets related to lab and manufacturing environments.
Deploy and maintain software, patches, and security tools using SCCM.
Collaborate with Global Lab IT teams and other technical groups to troubleshoot complex issues and deliver root‑cause analysis.
Collaborate with support teams for detailed investigations and present technical analysis findings related to SLA Incident Management.
Create and review engineering and technical documents, such as work instructions, test plans, and knowledge base articles.
Support global and regional IT projects, ensuring alignment with compliance and security standards.
Maintain accurate system configurations and documentation for audits and operational readiness.
Required Qualifications
4 years of work experience in an enterprise environment.
Advanced support for Windows, Server, and Linux systems; SCCM and Intune administration.
Strong troubleshooting and clear documentation skills.
Active Directory and Group Policy management.
Knowledge of IP addressing, DNS, DHCP, and VLANs for troubleshooting networking issues.
Experience with ticketing systems (e.g., ServiceNow).
Automation, scripting and cloud platform familiarity a plus (e.g., PowerShell, Bash, Ansible).
Knowledge of IT security and compliance in a lab or manufacturing setting.
Bachelor’s degree.
Preferred Qualifications
Biotech, hospital, or pharmaceutical company experience.
ITIL experience.
Microsoft or other relevant certifications.
Additional Information
Seniority Level: Mid‑Senior level
Employment Type: Contract
Job Function: Information Technology
Industries: Staffing and Recruiting
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