The Cigna Group
Technology and Business Product Owner
The Cigna Group, Saint Louis, Missouri, United States, 63146
Join to apply for the
Technology and Business Product Owner
role at
The Cigna Group .
Express Scripts’ Business Product Operations (BPO) team serves as a liaison between the business and technology to ensure capabilities support complex, large-scale implementations, new product/product enhancements and client commitments. This position is responsible for Technology Enablement and BPO technical capabilities with a primary focus on benefit operations and client-specific technology needs, including management, oversight, and implementation of enterprise-wide, large-scale cross-functional initiatives or serving as a primary stakeholder to those initiatives. The Technology Enablement and BPO is responsible for business capabilities oversight and delivery, data governance and stewardship, pharmacy regulatory and telecommunications compliance, and supporting business stakeholders across the enterprise. This role has responsibility and ownership for various capabilities in the pharmacy services ecosystem to support retail claim adjudication, and leads a client-facing team to accurately and expeditiously document client technology enhancement requirements and manage oversight of delivery of those requirements.
Responsibilities
Ensure all interactions with clients are clear, concise, and easily understandable. Avoid jargon and complex language and tailor communication style to the client’s level of understanding to ensure effective communication.
Identify, define, advocate, prioritize, communicate, and manage the strategy and direction of corporate-wide, business-specific technology-dependent initiatives. Own, manage and enhance capabilities to meet the needs of the various business units across the enterprise.
Collaborate cross-functionally across business areas to ensure initiatives are prioritised, scheduled and delivered appropriately, and deliver comprehensive solutions that meet the client’s needs. Work with CTPOs, Delivery Managers, SAs and technology leadership preparing timelines and deliverables to achieve objectives that align to enterprise goals while addressing obstacles and competing priorities in a timely manner.
Directly and indirectly manage teams to achieve expected deliverables across multiple functions, domains and sub-domains. Manage all BPO team responsibilities including staff training and development. Develop, coach and grow the team – fostering a positive team environment while maintaining a high degree of accountability and service delivery.
Ensure appropriate processes are used with technology partners to structure and manage inter-departmental and intra-departmental initiatives efficiently.
Ensure initiative testing plans are effective and complete and support post-deployment review.
Manage all capability backlog prioritisation and work.
Create, schedule, and facilitate Adjudication and Capability Summits with technology to stay abreast of emerging technologies in order to deliver flexible solutions to the business.
Manage capability road- maps to align to enterprise strategies.
Work closely with business leaders to ensure that business value justifications align to the value-based prioritisation process.
Raise and mitigate escalations/concerns/issues, identifying accountability and backup/alternate strategies to deliver timely solutions to the business.
Represent the BPO organisation in client meetings and large-scale strategic efforts, providing system knowledge, innovative thinking and thoughtful contributions to support innovative solutions.
Represent the enterprise in a professional manner while actively serving as an expert externally as needed.
Qualifications
Bachelor’s Degree – preferred.
Proven leadership with experience in managing managers and multifunctional teams.
Blended business and technology/technology-adjacent background strongly preferred.
Prior experience with large cross-functional project management requiring significant technology engagement.
Healthcare industry or PBM experience desired.
Ability to effectively prioritise work, quickly identify impacts of competing and upcoming projects and initiatives and manage accordingly.
Keenness for process improvement with the ability to articulate and act upon interdependencies and redundancies to ensure resource efficiency and minimise duplication of effort.
Self-starter able to solve complex challenges with minimal guidance or day-to-day direction.
Maintain knowledge base on new technology trends, solutions and techniques and protocols.
Must be able to clearly and effectively convey information to clients and understand their needs. Ability to effectively pull out detailed requirements and establish an understanding of expected outcomes.
Strong interpersonal skills, including the ability to build and maintain relationships, work well in a team, and influence others.
Demonstrated ability to develop and maintain strong cross-functional relationships.
Ability to communicate effectively and appropriately with multiple audiences and at all levels of the organisation.
Compensation and Benefits For this position, we anticipate offering an annual salary of $177,000 - $295,000 USD/year, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long-term incentive plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioural health programmes. We also offer 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programmes, visit Life at Cigna.
Remote Work Requirements For this position, if you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10 Mbps download/5 Mbps upload.
About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Equal Opportunity Employer Qualified applicants will be considered without regard to race, colour, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email SeeYourself@cigna.com for support. Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation programme prior to the start of their employment. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
#J-18808-Ljbffr
Technology and Business Product Owner
role at
The Cigna Group .
Express Scripts’ Business Product Operations (BPO) team serves as a liaison between the business and technology to ensure capabilities support complex, large-scale implementations, new product/product enhancements and client commitments. This position is responsible for Technology Enablement and BPO technical capabilities with a primary focus on benefit operations and client-specific technology needs, including management, oversight, and implementation of enterprise-wide, large-scale cross-functional initiatives or serving as a primary stakeholder to those initiatives. The Technology Enablement and BPO is responsible for business capabilities oversight and delivery, data governance and stewardship, pharmacy regulatory and telecommunications compliance, and supporting business stakeholders across the enterprise. This role has responsibility and ownership for various capabilities in the pharmacy services ecosystem to support retail claim adjudication, and leads a client-facing team to accurately and expeditiously document client technology enhancement requirements and manage oversight of delivery of those requirements.
Responsibilities
Ensure all interactions with clients are clear, concise, and easily understandable. Avoid jargon and complex language and tailor communication style to the client’s level of understanding to ensure effective communication.
Identify, define, advocate, prioritize, communicate, and manage the strategy and direction of corporate-wide, business-specific technology-dependent initiatives. Own, manage and enhance capabilities to meet the needs of the various business units across the enterprise.
Collaborate cross-functionally across business areas to ensure initiatives are prioritised, scheduled and delivered appropriately, and deliver comprehensive solutions that meet the client’s needs. Work with CTPOs, Delivery Managers, SAs and technology leadership preparing timelines and deliverables to achieve objectives that align to enterprise goals while addressing obstacles and competing priorities in a timely manner.
Directly and indirectly manage teams to achieve expected deliverables across multiple functions, domains and sub-domains. Manage all BPO team responsibilities including staff training and development. Develop, coach and grow the team – fostering a positive team environment while maintaining a high degree of accountability and service delivery.
Ensure appropriate processes are used with technology partners to structure and manage inter-departmental and intra-departmental initiatives efficiently.
Ensure initiative testing plans are effective and complete and support post-deployment review.
Manage all capability backlog prioritisation and work.
Create, schedule, and facilitate Adjudication and Capability Summits with technology to stay abreast of emerging technologies in order to deliver flexible solutions to the business.
Manage capability road- maps to align to enterprise strategies.
Work closely with business leaders to ensure that business value justifications align to the value-based prioritisation process.
Raise and mitigate escalations/concerns/issues, identifying accountability and backup/alternate strategies to deliver timely solutions to the business.
Represent the BPO organisation in client meetings and large-scale strategic efforts, providing system knowledge, innovative thinking and thoughtful contributions to support innovative solutions.
Represent the enterprise in a professional manner while actively serving as an expert externally as needed.
Qualifications
Bachelor’s Degree – preferred.
Proven leadership with experience in managing managers and multifunctional teams.
Blended business and technology/technology-adjacent background strongly preferred.
Prior experience with large cross-functional project management requiring significant technology engagement.
Healthcare industry or PBM experience desired.
Ability to effectively prioritise work, quickly identify impacts of competing and upcoming projects and initiatives and manage accordingly.
Keenness for process improvement with the ability to articulate and act upon interdependencies and redundancies to ensure resource efficiency and minimise duplication of effort.
Self-starter able to solve complex challenges with minimal guidance or day-to-day direction.
Maintain knowledge base on new technology trends, solutions and techniques and protocols.
Must be able to clearly and effectively convey information to clients and understand their needs. Ability to effectively pull out detailed requirements and establish an understanding of expected outcomes.
Strong interpersonal skills, including the ability to build and maintain relationships, work well in a team, and influence others.
Demonstrated ability to develop and maintain strong cross-functional relationships.
Ability to communicate effectively and appropriately with multiple audiences and at all levels of the organisation.
Compensation and Benefits For this position, we anticipate offering an annual salary of $177,000 - $295,000 USD/year, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long-term incentive plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioural health programmes. We also offer 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programmes, visit Life at Cigna.
Remote Work Requirements For this position, if you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10 Mbps download/5 Mbps upload.
About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Equal Opportunity Employer Qualified applicants will be considered without regard to race, colour, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email SeeYourself@cigna.com for support. Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation programme prior to the start of their employment. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
#J-18808-Ljbffr