Gallagher
Client Service Integration Manager - West
Gallagher, Rolling Meadows, Illinois, United States, 60008
Base pay range
$80,000.00/yr - $156,000.00/yr
Overview At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.
How You'll Make An Impact
Concentrated on day-to-day account management of largest, most complex, and/or specialty/niche industry client accounts.
Focused on building, expanding, and solidifying relationships with existing clients at all levels within the company and lead appropriate resources to address the client's risk/capital management needs.
Collaborates with management to develop, maintain, improve and implement goals and objectives across the Client Services team.
Key responsibilities further include:
Comprehensive oversight of all premium, claims and accounting responsibilities tied to the service of the Client.
Establishing and monitoring best-in-class client service deliverables, processes and procedures to meet and exceed client expectations.
Cultivating relationships with most senior buyer in the client organization as well as with day-to-day client representatives and buyers.
May have retention goals.
Prepares and delivers training presentations at industry events, client meetings and internal meetings.
Serves as senior subject matter expert associated with content, processes, and procedures.
Works independently, with guidance in only the most complex situations.
May be introduced to formal supervisory responsibility over subordinates and/or may assist in orienting and training lower level employees.
About You Required:
Bachelor's degree and 7 or more years client service and/or claims management experience
OR
High School degree and 12 years experience.
License required.
Excellent verbal and written communication skills.
Able and willing to travel approximately 25% of the time.
Preferred:
Professional designation may be preferred, such as CPCU, CIC or ARM.
Behaviors:
Demonstrates ability to quickly determine critical issues.
Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, we also offer a wide range of benefits.
Minimum core benefits you’ll get, depending on your job level (these may improve):
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Overview At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.
How You'll Make An Impact
Concentrated on day-to-day account management of largest, most complex, and/or specialty/niche industry client accounts.
Focused on building, expanding, and solidifying relationships with existing clients at all levels within the company and lead appropriate resources to address the client's risk/capital management needs.
Collaborates with management to develop, maintain, improve and implement goals and objectives across the Client Services team.
Key responsibilities further include:
Comprehensive oversight of all premium, claims and accounting responsibilities tied to the service of the Client.
Establishing and monitoring best-in-class client service deliverables, processes and procedures to meet and exceed client expectations.
Cultivating relationships with most senior buyer in the client organization as well as with day-to-day client representatives and buyers.
May have retention goals.
Prepares and delivers training presentations at industry events, client meetings and internal meetings.
Serves as senior subject matter expert associated with content, processes, and procedures.
Works independently, with guidance in only the most complex situations.
May be introduced to formal supervisory responsibility over subordinates and/or may assist in orienting and training lower level employees.
About You Required:
Bachelor's degree and 7 or more years client service and/or claims management experience
OR
High School degree and 12 years experience.
License required.
Excellent verbal and written communication skills.
Able and willing to travel approximately 25% of the time.
Preferred:
Professional designation may be preferred, such as CPCU, CIC or ARM.
Behaviors:
Demonstrates ability to quickly determine critical issues.
Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, we also offer a wide range of benefits.
Minimum core benefits you’ll get, depending on your job level (these may improve):
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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