Jobs via Dice
Desktop Support Analyst
Location: Framingham, MA
Salary: $33.00 – $40.00 per hour
Key Responsibilities
Provide Tier 1 and Tier 2 support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel)
Deliver in-person walk‑up support for hardware/software issues, including laptops, desktops, and mobile devices
Troubleshoot and support conference room technologies, including Microsoft Teams Rooms and Zoom setups (AV equipment, connectivity, user access)
Manage user accounts, permissions, and access using Microsoft Entra (formerly Azure AD), Active Directory, and Exchange
Respond to support tickets via phone, email, and remote‑desktop tools with urgency and professionalism
Assist with onboarding/offboarding, including device setup, account provisioning, and access configuration
Document support interactions, resolutions, and system updates in the ticketing system
Collaborate with infrastructure and security teams to resolve complex issues
Educate users on best practices, self‑service tools, and IT policies
Participate in IT projects such as hardware refreshes, software rollouts, and system upgrades
Technical Skills
Proficiency in Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel)
Hands‑on experience with Microsoft Entra for identity and access management
Solid understanding of Windows OS and basic troubleshooting techniques
Familiarity with Active Directory, user provisioning, and group policy management
Experience with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk)
Customer Service & Communication
Excellent communication skills with a focus on clear, empathetic support
Ability to explain technical issues in user‑friendly terms
Proven track record of resolving issues efficiently and professionally
Preferred Qualifications
Experience in a life sciences environment
Experience supporting hybrid or remote teams
Familiarity with Intune or other device management platforms
Pay and Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employees and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type This is a hybrid position in Framingham, MA.
Application Deadline This position is anticipated to close on Nov 1, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Salary: $33.00 – $40.00 per hour
Key Responsibilities
Provide Tier 1 and Tier 2 support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel)
Deliver in-person walk‑up support for hardware/software issues, including laptops, desktops, and mobile devices
Troubleshoot and support conference room technologies, including Microsoft Teams Rooms and Zoom setups (AV equipment, connectivity, user access)
Manage user accounts, permissions, and access using Microsoft Entra (formerly Azure AD), Active Directory, and Exchange
Respond to support tickets via phone, email, and remote‑desktop tools with urgency and professionalism
Assist with onboarding/offboarding, including device setup, account provisioning, and access configuration
Document support interactions, resolutions, and system updates in the ticketing system
Collaborate with infrastructure and security teams to resolve complex issues
Educate users on best practices, self‑service tools, and IT policies
Participate in IT projects such as hardware refreshes, software rollouts, and system upgrades
Technical Skills
Proficiency in Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel)
Hands‑on experience with Microsoft Entra for identity and access management
Solid understanding of Windows OS and basic troubleshooting techniques
Familiarity with Active Directory, user provisioning, and group policy management
Experience with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk)
Customer Service & Communication
Excellent communication skills with a focus on clear, empathetic support
Ability to explain technical issues in user‑friendly terms
Proven track record of resolving issues efficiently and professionally
Preferred Qualifications
Experience in a life sciences environment
Experience supporting hybrid or remote teams
Familiarity with Intune or other device management platforms
Pay and Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employees and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type This is a hybrid position in Framingham, MA.
Application Deadline This position is anticipated to close on Nov 1, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr