City of Battle Creek, Michigan
Transportation Authority of Calhoun County (TACC) - Operations Manager for Fleet
City of Battle Creek, Michigan, Battle Creek, Michigan, United States, 49014
Transportation Authority of Calhoun County (TACC) – Operations Manager, Fleet & Facilities
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Transportation Authority of Calhoun County (TACC) – Operations Manager, Fleet & Facilities
role at
City of Battle Creek, Michigan .
Responsibilities
Supervises staff: prioritizes and assigns work, conducts performance evaluations, ensures employees follow policies and procedures, and makes hiring, termination, and disciplinary decisions and recommendations.
Troubleshoots issues and concerns with Fleet and Facilities and ensures service compliance with local, state, and federal rules and regulations including the ADA.
Works with the Operations Manager – Flex & Move and Operations Manager – Max to cooperatively manage operations involving call center, scheduling, and dispatching.
Manages internal and external customer service for Fleet and Facilities responding to service inquiries and customer complaints; ensures appropriate investigation and response to issues and problems and documents resolutions with customer comment software.
Creates and implements policies, procedures, and controls to ensure safe and efficient operational activities and adherence to established service, budget, and customer satisfaction standards. Recommends changes as needed.
Prepares and develops annual budget; monitors and approves expenditures in accordance with Authority policies and principles of sound fiscal management. Develops and maintains analytical tools for audit and control of division programs and analyzes Fleet and Facilities service/operational levels, making recommendations for changes.
Prepares reports to the Senior Management Team, Michigan State Department of Transportation, American Public Transportation Association, and National Transit Database as required.
Conducts and directs a variety of special studies, product evaluations and failure, cost/benefit, repair/replace and similar analyses; provides technical support in the development of specifications for vehicles and equipment.
Participates and represents vehicle maintenance in a wide variety of internal and external work groups, project teams, committees, and task forces; makes presentations at board meetings, conferences, or other events.
Coordinates warranty administration.
Qualifications
Bachelor’s or technical degree in business administration, logistics, supply chain management, automotive or diesel technology, or a related field.
Five (5) or more years’ experience with vehicle and equipment maintenance, with at least three (3) years in a supervisory or management capacity.
Transit Safety and Security Program (TSSP) Certificate, within 3 years.
A combination of education, training and extensive experience in a related field that results in demonstrated competency performing the work may be substituted or combined to meet minimum education requirements.
Strong computer skills with proven competency in Microsoft Word, Excel, and Outlook.
Physical Requirements / Working Conditions This work requires the regular exertion of up to 10 pounds of force; work regularly requires sitting, bending, reaching, hand dexterity (grasping, holding, keyboarding, repetitive movements), reading, writing, eye‑hand coordination, seeing (near and/or far, color, depth, field of vision), hearing, using the telephone, contact with government officials and the general public, working overtime, and working inside and alone. Work occasionally requires working near moving mechanical parts, exposure to fumes or airborne particles and exposure to outdoor weather conditions. Work is generally in a loud noise location.
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Transportation Authority of Calhoun County (TACC) – Operations Manager, Fleet & Facilities
role at
City of Battle Creek, Michigan .
Responsibilities
Supervises staff: prioritizes and assigns work, conducts performance evaluations, ensures employees follow policies and procedures, and makes hiring, termination, and disciplinary decisions and recommendations.
Troubleshoots issues and concerns with Fleet and Facilities and ensures service compliance with local, state, and federal rules and regulations including the ADA.
Works with the Operations Manager – Flex & Move and Operations Manager – Max to cooperatively manage operations involving call center, scheduling, and dispatching.
Manages internal and external customer service for Fleet and Facilities responding to service inquiries and customer complaints; ensures appropriate investigation and response to issues and problems and documents resolutions with customer comment software.
Creates and implements policies, procedures, and controls to ensure safe and efficient operational activities and adherence to established service, budget, and customer satisfaction standards. Recommends changes as needed.
Prepares and develops annual budget; monitors and approves expenditures in accordance with Authority policies and principles of sound fiscal management. Develops and maintains analytical tools for audit and control of division programs and analyzes Fleet and Facilities service/operational levels, making recommendations for changes.
Prepares reports to the Senior Management Team, Michigan State Department of Transportation, American Public Transportation Association, and National Transit Database as required.
Conducts and directs a variety of special studies, product evaluations and failure, cost/benefit, repair/replace and similar analyses; provides technical support in the development of specifications for vehicles and equipment.
Participates and represents vehicle maintenance in a wide variety of internal and external work groups, project teams, committees, and task forces; makes presentations at board meetings, conferences, or other events.
Coordinates warranty administration.
Qualifications
Bachelor’s or technical degree in business administration, logistics, supply chain management, automotive or diesel technology, or a related field.
Five (5) or more years’ experience with vehicle and equipment maintenance, with at least three (3) years in a supervisory or management capacity.
Transit Safety and Security Program (TSSP) Certificate, within 3 years.
A combination of education, training and extensive experience in a related field that results in demonstrated competency performing the work may be substituted or combined to meet minimum education requirements.
Strong computer skills with proven competency in Microsoft Word, Excel, and Outlook.
Physical Requirements / Working Conditions This work requires the regular exertion of up to 10 pounds of force; work regularly requires sitting, bending, reaching, hand dexterity (grasping, holding, keyboarding, repetitive movements), reading, writing, eye‑hand coordination, seeing (near and/or far, color, depth, field of vision), hearing, using the telephone, contact with government officials and the general public, working overtime, and working inside and alone. Work occasionally requires working near moving mechanical parts, exposure to fumes or airborne particles and exposure to outdoor weather conditions. Work is generally in a loud noise location.
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