City of Battle Creek (MI)
Transportation Authority of Calhoun County (TACC) - Operations Manager for Fleet
City of Battle Creek (MI), Battle Creek, Michigan, United States, 49014
Overview
The Transportation Authority of Calhoun County (TACC) is looking for an Operations Manager of Fleet and Facilities to plan, lead, and manage the Authority’s vehicle fleet and all facilities under the Authority’s control. This position is responsible for overseeing and providing direction to the Fleet and Facilities personnel, which includes Mechanics and Utility Workers. This position requires close coordination and cooperation with the Operations Manager – Flex & Move, and the Operations Manager – Max. Together, the Operations Managers ensure consistent leadership, alignment of priorities, and effective support for all Supervisors across the organization. Work is performed with minimal supervision from the Director of Operations.
Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring employees follow policies and procedures; and making hiring, termination, and disciplinary decisions and recommendations.
Troubleshoots issues and concerns with Fleet and Facilities and ensures service compliance with local, state, and federal rules and regulations including the ADA.
Works with the Operations Manager – Flex & Move and Operations Manager – Max, to cooperatively manage operations involving call center, scheduling, and dispatching.
Manages internal and external customer service for Fleet and Facilities responding to service inquiries and customer complaints. Ensures appropriate investigation and response to issues and problems. Documents resolutions with customer comment software.
Creates and implements policies, procedures, and controls to ensure safe and efficient operational activities and adherence to established service, budget, and customer satisfaction standards. Recommends changes as needed.
Prepares and develops annual budget; monitors and approves expenditures in accordance with Authority policies and principles of sound fiscal management. Develops and maintains analytical tools for audit and control of division programs. Analyzes Fleet and Facilities service/operational levels, makes recommendations for changes as needed.
Prepares reports to Senior Management Team, Michigan State Department of Transportation, American Public Transportation Association and National Transit Database (NTD) as required.
Conducts and directs a variety of special studies, product evaluations and failure, cost/benefit, repair/replace and similar analyses; provides technical support in the development of specifications for vehicles and equipment.
Participates and represents vehicle maintenance in a wide variety of internal and external work groups, project teams, committees, and task forces. Makes presentations at board meetings, conferences, or other events.
Coordinates warranty administration.
Bachelors/Technical degree in business administration, logistics, supply chain management, automotive or diesel technology, or related field.
Five (5) or more years’ experience with vehicle and equipment maintenance, with at least three (3) years in a supervisory or management capacity.
Transit Safety and Security Program (TSSP) Certificate, within 3 years.
A combination of education, training and extensive experience in a related field that results in demonstrated competency performing the work may be substituted or combined to meet minimum education requirements.
Strong computer skills with proven competency in Microsoft Word, Excel, and Outlook.
Physical Requirements/Working Conditions This work requires the regular exertion of up to 10 pounds of force; work regularly requires sitting, bending, reaching, hand dexterity (grasping, holding, keyboarding, repetitive movements), reading, writing, eye-hand coordination, seeing (near and/or far, color, depth, field of vision), hearing, using the telephone, contact with government officials and the general public, working overtime, and working inside and alone. Work occasionally requires working near moving mechanical parts, exposure to fumes or airborne particles and exposure to outdoor weather conditions. Work is generally in a loud noise location.
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The Transportation Authority of Calhoun County (TACC) is looking for an Operations Manager of Fleet and Facilities to plan, lead, and manage the Authority’s vehicle fleet and all facilities under the Authority’s control. This position is responsible for overseeing and providing direction to the Fleet and Facilities personnel, which includes Mechanics and Utility Workers. This position requires close coordination and cooperation with the Operations Manager – Flex & Move, and the Operations Manager – Max. Together, the Operations Managers ensure consistent leadership, alignment of priorities, and effective support for all Supervisors across the organization. Work is performed with minimal supervision from the Director of Operations.
Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring employees follow policies and procedures; and making hiring, termination, and disciplinary decisions and recommendations.
Troubleshoots issues and concerns with Fleet and Facilities and ensures service compliance with local, state, and federal rules and regulations including the ADA.
Works with the Operations Manager – Flex & Move and Operations Manager – Max, to cooperatively manage operations involving call center, scheduling, and dispatching.
Manages internal and external customer service for Fleet and Facilities responding to service inquiries and customer complaints. Ensures appropriate investigation and response to issues and problems. Documents resolutions with customer comment software.
Creates and implements policies, procedures, and controls to ensure safe and efficient operational activities and adherence to established service, budget, and customer satisfaction standards. Recommends changes as needed.
Prepares and develops annual budget; monitors and approves expenditures in accordance with Authority policies and principles of sound fiscal management. Develops and maintains analytical tools for audit and control of division programs. Analyzes Fleet and Facilities service/operational levels, makes recommendations for changes as needed.
Prepares reports to Senior Management Team, Michigan State Department of Transportation, American Public Transportation Association and National Transit Database (NTD) as required.
Conducts and directs a variety of special studies, product evaluations and failure, cost/benefit, repair/replace and similar analyses; provides technical support in the development of specifications for vehicles and equipment.
Participates and represents vehicle maintenance in a wide variety of internal and external work groups, project teams, committees, and task forces. Makes presentations at board meetings, conferences, or other events.
Coordinates warranty administration.
Bachelors/Technical degree in business administration, logistics, supply chain management, automotive or diesel technology, or related field.
Five (5) or more years’ experience with vehicle and equipment maintenance, with at least three (3) years in a supervisory or management capacity.
Transit Safety and Security Program (TSSP) Certificate, within 3 years.
A combination of education, training and extensive experience in a related field that results in demonstrated competency performing the work may be substituted or combined to meet minimum education requirements.
Strong computer skills with proven competency in Microsoft Word, Excel, and Outlook.
Physical Requirements/Working Conditions This work requires the regular exertion of up to 10 pounds of force; work regularly requires sitting, bending, reaching, hand dexterity (grasping, holding, keyboarding, repetitive movements), reading, writing, eye-hand coordination, seeing (near and/or far, color, depth, field of vision), hearing, using the telephone, contact with government officials and the general public, working overtime, and working inside and alone. Work occasionally requires working near moving mechanical parts, exposure to fumes or airborne particles and exposure to outdoor weather conditions. Work is generally in a loud noise location.
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