Keeper.app
Customer Success Manager at Keeper.app
Overview Join to apply for the
Customer Success Manager
role at
Keeper.app . This range is provided by Keeper.app. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $80,000.00/yr - $100,000.00/yr
About Keeper / Double (Formerly Keeper) Double is on a mission to change how bookkeepers work by providing an all-in-one tool to manage work, communicate with clients, catch errors, and deliver reports to help small businesses make smarter strategic decisions. Founded in 2021, Double has raised $12M in funding and supports thousands of bookkeepers and accountants across the US. You will be the main point of contact for larger firms and will help them onboard and succeed in our product.
What You’ll Do
Onboarding Prospective Customers: Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly
Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Double
Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)
Expansion of Existing Accounts
Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner
Identify barriers to success or any roadblocks that would hinder accounts from fully adopting the full feature suite Double offers
Facilitate continued check-ins, team training calls, and Q&A sessions via Zoom
Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences
Drive expansion revenue of existing accounts in your pipeline (increase MRR)
Internal Team Processes
Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap
Document best practices, creating templates for customer engagement at key milestones for various user personas
Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed
Take on additional projects that inspire you and help move the needle for our team
Who You Are
2-3 years of experience in a customer-facing role at an early-stage SaaS startup
Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
Keen attention to detail, thoughtfulness, and a customer-centric mindset
Knack and passion for process improvement, documentation, and increasing operational efficiencies
Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
Accounting/finance experience is preferred; interest in learning the space is required
Benefits
Competitive pay and equity
Unlimited PTO
Health, dental, and vision insurance
Double provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $80K - $100K
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Accounting
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Overview Join to apply for the
Customer Success Manager
role at
Keeper.app . This range is provided by Keeper.app. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $80,000.00/yr - $100,000.00/yr
About Keeper / Double (Formerly Keeper) Double is on a mission to change how bookkeepers work by providing an all-in-one tool to manage work, communicate with clients, catch errors, and deliver reports to help small businesses make smarter strategic decisions. Founded in 2021, Double has raised $12M in funding and supports thousands of bookkeepers and accountants across the US. You will be the main point of contact for larger firms and will help them onboard and succeed in our product.
What You’ll Do
Onboarding Prospective Customers: Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly
Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Double
Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)
Expansion of Existing Accounts
Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner
Identify barriers to success or any roadblocks that would hinder accounts from fully adopting the full feature suite Double offers
Facilitate continued check-ins, team training calls, and Q&A sessions via Zoom
Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences
Drive expansion revenue of existing accounts in your pipeline (increase MRR)
Internal Team Processes
Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap
Document best practices, creating templates for customer engagement at key milestones for various user personas
Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed
Take on additional projects that inspire you and help move the needle for our team
Who You Are
2-3 years of experience in a customer-facing role at an early-stage SaaS startup
Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
Keen attention to detail, thoughtfulness, and a customer-centric mindset
Knack and passion for process improvement, documentation, and increasing operational efficiencies
Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
Accounting/finance experience is preferred; interest in learning the space is required
Benefits
Competitive pay and equity
Unlimited PTO
Health, dental, and vision insurance
Double provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $80K - $100K
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Accounting
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr