Jobs via Dice
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Serenity Info Tech, Inc., is seeking the following. Apply via Dice today!
Service Manager Engineer
Onsite - Columbia, SC
Essential Responsibilities
The Service Manager Engineer will report to the Bureau Chief of Information Technology Services. They will work with SCDHHS business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.
Work with System Center Orchestrator: create new orchestrator workflows, maintaining and updating workflows.
Work with Cireson: maintain and update software and work with vendor to fulfill service requests. Updating JavaScript for service requests.
Maintain, update, patch System Center, Orchestrator, and Cireson.
Interact with staff, other team members, all levels of management, and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.
Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.
Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.
Act as a liaison between the technical team and management from various stakeholder areas including executive level management.
Some after‑hours project and platform support will be expected.
Technical Knowledge
MS System Center Service Manager
MS System Center Orchestrator
Active Directory
Windows Servers
JavaScript
Cireson
IT Network Infrastructure and Server Operations/Implementations
General Duties and Responsibilities
Develop and refine Service Manager request intake process for SCDHHS.
Maintenance and patching of Service Manager environment and make recommendation about future improvement opportunities.
Act as the lead on a project to migrate the existing Service Manager environment to an updated and current standard.
Required Skills (rank in order of Importance)
Minimum 3 years of working in a development role supporting MS System Center, demonstrating a deep understanding of services & features, site design & best practices.
Minimum 3 years of administrative experience in MS Azure.
Minimum 5 years of administrative experience in MS Servers.
Minimum 3 years experience in an IT methodology framework (i.e. ITIL, MITA).
Preferred Skills (rank in order of Importance)
Working knowledge of System Center Service Manager
Working knowledge of Cireson
Working knowledge of System Center Orchestrator
Working knowledge of JavaScript
Working knowledge of PowerBI
Working knowledge of SQL
Working knowledge of HTML
Working knowledge of XML
Working knowledge of PowerShell.
Experience with healthcare and healthcare related requirements
Experience with major project implementation.
HIPAA, CDC, and other network infrastructure and server frameworks
Preferred Certifications: MS Server Admin Certifications
Thanks & Regards, Mansi Jain
#J-18808-Ljbffr
Service Manager Engineer
Onsite - Columbia, SC
Essential Responsibilities
The Service Manager Engineer will report to the Bureau Chief of Information Technology Services. They will work with SCDHHS business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.
Work with System Center Orchestrator: create new orchestrator workflows, maintaining and updating workflows.
Work with Cireson: maintain and update software and work with vendor to fulfill service requests. Updating JavaScript for service requests.
Maintain, update, patch System Center, Orchestrator, and Cireson.
Interact with staff, other team members, all levels of management, and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.
Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.
Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.
Act as a liaison between the technical team and management from various stakeholder areas including executive level management.
Some after‑hours project and platform support will be expected.
Technical Knowledge
MS System Center Service Manager
MS System Center Orchestrator
Active Directory
Windows Servers
JavaScript
Cireson
IT Network Infrastructure and Server Operations/Implementations
General Duties and Responsibilities
Develop and refine Service Manager request intake process for SCDHHS.
Maintenance and patching of Service Manager environment and make recommendation about future improvement opportunities.
Act as the lead on a project to migrate the existing Service Manager environment to an updated and current standard.
Required Skills (rank in order of Importance)
Minimum 3 years of working in a development role supporting MS System Center, demonstrating a deep understanding of services & features, site design & best practices.
Minimum 3 years of administrative experience in MS Azure.
Minimum 5 years of administrative experience in MS Servers.
Minimum 3 years experience in an IT methodology framework (i.e. ITIL, MITA).
Preferred Skills (rank in order of Importance)
Working knowledge of System Center Service Manager
Working knowledge of Cireson
Working knowledge of System Center Orchestrator
Working knowledge of JavaScript
Working knowledge of PowerBI
Working knowledge of SQL
Working knowledge of HTML
Working knowledge of XML
Working knowledge of PowerShell.
Experience with healthcare and healthcare related requirements
Experience with major project implementation.
HIPAA, CDC, and other network infrastructure and server frameworks
Preferred Certifications: MS Server Admin Certifications
Thanks & Regards, Mansi Jain
#J-18808-Ljbffr