Walgreens
Overview
Pharmacy Manager role at Walgreens. The employer provides pay range details and opportunities for clinical and patient-focused pharmacy services. Base pay range
Job Summary
Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.
Job Responsibilities Patient Experience
Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care and Walgreens service traits (e.g., greeting, eye contact, courtesy, curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity).
Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreens pharmacy role from transactional to interpersonal.
Participates in events that reflect the communities served, as requested by Store Manager, Healthcare Supervisor, or District Manager.
Operations
Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refers to the medical provider, as needed, to ensure medication is taken correctly and patient satisfaction with service.
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
Reviews, interprets, and accurately dispenses prescribed medications, as required.
Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures that promote efficient workflow, including overseeing staff scheduling, coordinating activities, and soliciting team member suggestions. Responsible for opening and closing the pharmacy and shift changes.
Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
Collaborates with Store Manager to define and develop new strategic business opportunities.
Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers. Supports pharmacy staff and patients with information technology. Identifies opportunities to improve productivity.
Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers and participating in third party audits.
Follows up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer medical provider questions.
Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues in virtual environments where applicable.
Manages the maintenance, housekeeping, and improvement of the pharmacy department, including repairs, cleaning, new equipment, and layout changes to ensure a functioning and presentable pharmacy.
Prepares and submits all records, reports, and other documentation required by state and federal laws to run the pharmacy business.
People & Performance Management
Collaborates with Store Manager on pharmacy staff hiring, discipline, and termination as necessary, ensuring compliance with employment laws.
Partners with Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision. Monitors and recognizes improvements in pharmacy staff by implementing rewards programs. Manages pharmacy staff performance through training and formal performance reviews.
Identifies high-potential team members and collaborates with Store Manager to manage career progression.
Addresses employee relations concerns. Maintains team member morale by addressing complaints and conflicts and ensuring positive employee management relationships.
Training & Personal Development
Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services.
Maintains and enhances knowledge related to pharmacy and healthcare by reading pharmacy publications and Walgreens communications. Stays aware of developments in retail and management areas and pursues best practices to enhance business acumen and pharmacy performance.
Completes education credits and training as required by the Company.
Seeks professional development by monitoring performance, soliciting feedback, and leveraging supervisors and managers as mentors and coaches.
Communications
Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
Business Performance Management
Analyzes performance data including pharmacy financials, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Identifies performance trends and opportunities for improvement.
Business Planning
Develops and maintains relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and expands health and wellness awareness in the community.
Basic Qualifications
BS in Pharmacy or Pharm D Degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willing to become an immunizer within 90 days of hire.
At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing. (Some states may require more specific pharmacy experience in which case those requirements would take precedence).
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only).
About Walgreens Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members and is committed to being the first choice for pharmacy, retail and health services.
Preferred Qualifications
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months pharmacy experience with Walgreens.
An average rating of 3.7 or above on the leadership behaviors on the last performance review if one is on file (Internal candidates only).
We will consider employment of qualified applicants with arrest and conviction records. Equal Opportunity Employer, including disability/veterans.
The salary below is provided to promote pay transparency. The actual salary offered will depend on geography, skills, education, experience, and other relevant factors. This role will remain open until filled. For benefits, please review: jobs.walgreens.com/benefits.
Salary Range:
Pharmacy Manager $6,174.00-$6,783.00 Bi-Weekly
Additional job postings in the area include various pharmacist and related roles in Florence, Cheraw, Hartsville, and surrounding SC locations.
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Pharmacy Manager role at Walgreens. The employer provides pay range details and opportunities for clinical and patient-focused pharmacy services. Base pay range
Job Summary
Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.
Job Responsibilities Patient Experience
Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care and Walgreens service traits (e.g., greeting, eye contact, courtesy, curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity).
Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreens pharmacy role from transactional to interpersonal.
Participates in events that reflect the communities served, as requested by Store Manager, Healthcare Supervisor, or District Manager.
Operations
Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refers to the medical provider, as needed, to ensure medication is taken correctly and patient satisfaction with service.
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
Reviews, interprets, and accurately dispenses prescribed medications, as required.
Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures that promote efficient workflow, including overseeing staff scheduling, coordinating activities, and soliciting team member suggestions. Responsible for opening and closing the pharmacy and shift changes.
Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
Collaborates with Store Manager to define and develop new strategic business opportunities.
Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers. Supports pharmacy staff and patients with information technology. Identifies opportunities to improve productivity.
Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers and participating in third party audits.
Follows up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer medical provider questions.
Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues in virtual environments where applicable.
Manages the maintenance, housekeeping, and improvement of the pharmacy department, including repairs, cleaning, new equipment, and layout changes to ensure a functioning and presentable pharmacy.
Prepares and submits all records, reports, and other documentation required by state and federal laws to run the pharmacy business.
People & Performance Management
Collaborates with Store Manager on pharmacy staff hiring, discipline, and termination as necessary, ensuring compliance with employment laws.
Partners with Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision. Monitors and recognizes improvements in pharmacy staff by implementing rewards programs. Manages pharmacy staff performance through training and formal performance reviews.
Identifies high-potential team members and collaborates with Store Manager to manage career progression.
Addresses employee relations concerns. Maintains team member morale by addressing complaints and conflicts and ensuring positive employee management relationships.
Training & Personal Development
Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services.
Maintains and enhances knowledge related to pharmacy and healthcare by reading pharmacy publications and Walgreens communications. Stays aware of developments in retail and management areas and pursues best practices to enhance business acumen and pharmacy performance.
Completes education credits and training as required by the Company.
Seeks professional development by monitoring performance, soliciting feedback, and leveraging supervisors and managers as mentors and coaches.
Communications
Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
Business Performance Management
Analyzes performance data including pharmacy financials, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Identifies performance trends and opportunities for improvement.
Business Planning
Develops and maintains relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and expands health and wellness awareness in the community.
Basic Qualifications
BS in Pharmacy or Pharm D Degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willing to become an immunizer within 90 days of hire.
At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing. (Some states may require more specific pharmacy experience in which case those requirements would take precedence).
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only).
About Walgreens Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members and is committed to being the first choice for pharmacy, retail and health services.
Preferred Qualifications
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months pharmacy experience with Walgreens.
An average rating of 3.7 or above on the leadership behaviors on the last performance review if one is on file (Internal candidates only).
We will consider employment of qualified applicants with arrest and conviction records. Equal Opportunity Employer, including disability/veterans.
The salary below is provided to promote pay transparency. The actual salary offered will depend on geography, skills, education, experience, and other relevant factors. This role will remain open until filled. For benefits, please review: jobs.walgreens.com/benefits.
Salary Range:
Pharmacy Manager $6,174.00-$6,783.00 Bi-Weekly
Additional job postings in the area include various pharmacist and related roles in Florence, Cheraw, Hartsville, and surrounding SC locations.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr