Stanton Insurance Agency,Inc
Customer Service Specialist - Commercial Lines
Stanton Insurance Agency,Inc, Waltham, Massachusetts, United States, 02254
Customer Service Specialist - Commercial Lines
Behind every successful business is a partner they can trust – someone who helps protect what they’ve worked hard to build. That’s what we do at Stanton Insurance. For over a century, we’ve been helping companies safeguard their future with honesty, reliability, and expertise our clients can count on.
We’re seeking a
Commercial Lines Customer Service Specialist (CSR)
who values accuracy, builds strong relationships, and understands that exceptional service is built on trust.
In this role, you’ll help clients feel secure in their coverage by managing policies, processing endorsements, handling renewals, and ensuring every detail is handled with care and professionalism.
What We Offer We believe great service starts with taking care of our people, and that means investing in your success from day one. With a
salary starting at $65,000
plus performance‑based incentives, you’ll also enjoy:
Comprehensive health insurance, dental insurance, retirement plans, and paid time off
Ongoing training and support for professional certifications (CISR, CIC, ACSR)
A collaborative, supportive and growth‑minded culture
Hybrid flexibility after initial onboarding—3 days per week in the office
What You’ll Be Working On
Manage client accounts by processing endorsements, renewals, certificates, and policy changes with accuracy and care
Serve as the go‑to contact for commercial clients, answering questions about coverages, billing, and claims
Collaborate with producers and account managers on quotes, applications, and risk assessments
Work directly with carriers to ensure policies are issued, modified, or renewed correctly
Conduct policy reviews and audits to spot coverage gaps and recommend improvements
You’ll Thrive Here If You:
Have 1‑3 years of experience in commercial insurance or account management
High school diploma required; associate or bachelor’s degree in business, finance, or a related field preferred
Hold or are willing to obtain a Property & Casualty (P&C) license
Bring strong knowledge of general liability, property, auto, workers’ comp, and umbrella policies
Excel at communication, multitasking, and building client relationships
Are tech‑savvy and comfortable using systems like Applied Epic, AMS360, or Vertafore
Take pride in accuracy, problem‑solving, and staying calm under pressure.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Internet Publishing
Location Waltham, MA
#J-18808-Ljbffr
We’re seeking a
Commercial Lines Customer Service Specialist (CSR)
who values accuracy, builds strong relationships, and understands that exceptional service is built on trust.
In this role, you’ll help clients feel secure in their coverage by managing policies, processing endorsements, handling renewals, and ensuring every detail is handled with care and professionalism.
What We Offer We believe great service starts with taking care of our people, and that means investing in your success from day one. With a
salary starting at $65,000
plus performance‑based incentives, you’ll also enjoy:
Comprehensive health insurance, dental insurance, retirement plans, and paid time off
Ongoing training and support for professional certifications (CISR, CIC, ACSR)
A collaborative, supportive and growth‑minded culture
Hybrid flexibility after initial onboarding—3 days per week in the office
What You’ll Be Working On
Manage client accounts by processing endorsements, renewals, certificates, and policy changes with accuracy and care
Serve as the go‑to contact for commercial clients, answering questions about coverages, billing, and claims
Collaborate with producers and account managers on quotes, applications, and risk assessments
Work directly with carriers to ensure policies are issued, modified, or renewed correctly
Conduct policy reviews and audits to spot coverage gaps and recommend improvements
You’ll Thrive Here If You:
Have 1‑3 years of experience in commercial insurance or account management
High school diploma required; associate or bachelor’s degree in business, finance, or a related field preferred
Hold or are willing to obtain a Property & Casualty (P&C) license
Bring strong knowledge of general liability, property, auto, workers’ comp, and umbrella policies
Excel at communication, multitasking, and building client relationships
Are tech‑savvy and comfortable using systems like Applied Epic, AMS360, or Vertafore
Take pride in accuracy, problem‑solving, and staying calm under pressure.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Internet Publishing
Location Waltham, MA
#J-18808-Ljbffr