Publicis Digital Experience
Overview
Program Manager role at Publicis Digital Experience. This position supports Automotive marketing efforts for Epsilon’s OEM Products, focusing on managing relationships with engineering team members, analysts, and Client Services teams to drive system enhancements and develop marketable outputs. Responsibilities
Ensures that prioritized OEM/Product requests move through the Portfolio Kanban Responsible for identifying OEM/Product needs Gathers Account/Sales/Customer feedback to enhance existing product(s) or product line(s) Defines Minimal Viable Product for OEM/Product requests and prioritizes features Develops and maintains the OEM Roadmap that reflects committed, forecasted & backlogged Initiatives Works with Clients/3rd party vendors as needed to gather requirements & facilitate project needs Creates & manages OEM program Lean Business Cases from inception through approval Creates & manages OEM program Initiatives from inception (Initiative & Feature creation and User Story review) through implementation (deployment & release) Attends Client Services/Client meetings as needed to support the program Attends Program/Product Management strategy & collaboration meetings Identifies, evaluates, and recommends marketing opportunities consistent with product line objectives Assists in prioritization of initiatives at the OEM program and overall project levels Maintains current status of customer requirements for existing and future products Ensures accuracy of OEM program backlog & parking lot information Reviews program documentation, such as master data, coupon library, work items, test data, etc. Communicates customer feedback to engineering to enhance existing program(s) or product line(s) Collects and tracks data Assists Program/Product Support with Dealer/Client Services/Program Headquarters issue resolution Assists Client Services with OEM program collateral materials, such as enrollment forms, user guides, etc. Attends Program/Product training; works as a resource for Level 1 team members Supports day to day operations of OEM in coordination with Dealer Services and Production Support Qualifications
Knowledge & Skills
Knowledgeable on functionality &/or enhancements of products & services to improve retention/dealer satisfaction Able to apply concepts for feasibility and data availability Able to analyze reports for analysis and Ad Hoc requests Ability to function in both a self-motivated and team environment Ability to prioritize work, and shift priorities as needed to meet aggressive deadlines and milestones Ability to support small fast-moving projects as well as large multi-team dependent projects Able to support larger projects underway Excellent communication (written and verbal), interpersonal, organization, leadership and customer service skills Basic marketing industry knowledge Technical Requirements
Experience working with Microsoft products (Teams, Excel, SharePoint, PowerPoint) Experience working with Team Foundation Server (TFS) & Confluence is a plus Preferred Qualifications
Understanding of Scrum/Agile methodologies Experience
Requires 2 years of related experience Education
Associate or Bachelor’s degree preferred Additional Information
The Power of One starts with our people. Our wellness and benefits offerings include: Paid Family Care for parents and caregivers for 12 weeks or more Adoption, Surrogacy and Fertility support Pet adoption support Employee Assistance Programs, Health/Wellness/Comfort reimbursements Tuition Assistance Flexible Paid time off and holidays Matching Gifts programs Flexible working arrangements Work Your World program allowing work from anywhere with Publicis Groupe offices Benefits are available to eligible U.S. based employees and governed by plan documents. Publicis Digital Experience is an Equal Opportunity Employer. If you require accommodation or assistance with the application process, contact USMSTACompliance@publicis.com. All information will be kept confidential according to EEO guidelines. Compensation Range: $49,305 - $68,530 annually. Application deadline information and further compensation details are provided in the posting.
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Program Manager role at Publicis Digital Experience. This position supports Automotive marketing efforts for Epsilon’s OEM Products, focusing on managing relationships with engineering team members, analysts, and Client Services teams to drive system enhancements and develop marketable outputs. Responsibilities
Ensures that prioritized OEM/Product requests move through the Portfolio Kanban Responsible for identifying OEM/Product needs Gathers Account/Sales/Customer feedback to enhance existing product(s) or product line(s) Defines Minimal Viable Product for OEM/Product requests and prioritizes features Develops and maintains the OEM Roadmap that reflects committed, forecasted & backlogged Initiatives Works with Clients/3rd party vendors as needed to gather requirements & facilitate project needs Creates & manages OEM program Lean Business Cases from inception through approval Creates & manages OEM program Initiatives from inception (Initiative & Feature creation and User Story review) through implementation (deployment & release) Attends Client Services/Client meetings as needed to support the program Attends Program/Product Management strategy & collaboration meetings Identifies, evaluates, and recommends marketing opportunities consistent with product line objectives Assists in prioritization of initiatives at the OEM program and overall project levels Maintains current status of customer requirements for existing and future products Ensures accuracy of OEM program backlog & parking lot information Reviews program documentation, such as master data, coupon library, work items, test data, etc. Communicates customer feedback to engineering to enhance existing program(s) or product line(s) Collects and tracks data Assists Program/Product Support with Dealer/Client Services/Program Headquarters issue resolution Assists Client Services with OEM program collateral materials, such as enrollment forms, user guides, etc. Attends Program/Product training; works as a resource for Level 1 team members Supports day to day operations of OEM in coordination with Dealer Services and Production Support Qualifications
Knowledge & Skills
Knowledgeable on functionality &/or enhancements of products & services to improve retention/dealer satisfaction Able to apply concepts for feasibility and data availability Able to analyze reports for analysis and Ad Hoc requests Ability to function in both a self-motivated and team environment Ability to prioritize work, and shift priorities as needed to meet aggressive deadlines and milestones Ability to support small fast-moving projects as well as large multi-team dependent projects Able to support larger projects underway Excellent communication (written and verbal), interpersonal, organization, leadership and customer service skills Basic marketing industry knowledge Technical Requirements
Experience working with Microsoft products (Teams, Excel, SharePoint, PowerPoint) Experience working with Team Foundation Server (TFS) & Confluence is a plus Preferred Qualifications
Understanding of Scrum/Agile methodologies Experience
Requires 2 years of related experience Education
Associate or Bachelor’s degree preferred Additional Information
The Power of One starts with our people. Our wellness and benefits offerings include: Paid Family Care for parents and caregivers for 12 weeks or more Adoption, Surrogacy and Fertility support Pet adoption support Employee Assistance Programs, Health/Wellness/Comfort reimbursements Tuition Assistance Flexible Paid time off and holidays Matching Gifts programs Flexible working arrangements Work Your World program allowing work from anywhere with Publicis Groupe offices Benefits are available to eligible U.S. based employees and governed by plan documents. Publicis Digital Experience is an Equal Opportunity Employer. If you require accommodation or assistance with the application process, contact USMSTACompliance@publicis.com. All information will be kept confidential according to EEO guidelines. Compensation Range: $49,305 - $68,530 annually. Application deadline information and further compensation details are provided in the posting.
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