Tiburcio Vasquez Health Center
Program Manager of Telehealth
Tiburcio Vasquez Health Center, Union City, California, United States, 94587
Overview
Program Manager of Telehealth at
Tiburcio Vasquez Health Center
leads the growth and integration of telehealth services. This role expands current services such as video and phone visits, remote patient monitoring, and emerging AI tools while exploring new opportunities to improve access and quality of care. The Program Manager works with teams across the organization to identify eligible patient populations, design and implement workflows, provide staff training, and ensure compliance with regulatory and contractual requirements. This position shapes the future of healthcare delivery at TVHC by building a sustainable, evidence-based model of care. Supervision
This role does not initially supervise staff. As the program develops, the Program Manager may assume supervision of Telehealth Coordinators, Telehealth Medical Assistants, and/or other support staff. Schedule
This is a full-time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours. About TVHC
Tiburcio Vasquez Health Center is a non-profit community health center dedicated to promoting the health and well-being of the community by providing accessible, high-quality care through integrating primary care, dental care, WIC support, mental health counseling, community health education, and more. Benefits
We offer excellent benefits, including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an employer match, tuition reimbursement, monthly treats, pet insurance, and more. Compensation
$76,530.94 - $84,927.20, depending on experience Note: TVHC compensation ranges are determined by market-based analysis and fully disclosed in accordance with California law. The pay for a selected candidate is determined by factors to ensure fair and equitable compensation. We are committed to a competitive package that supports health, wealth, and career development. Responsibilities
Strengthen and expand telehealth as a core service line, including video visits, telephone visits, and remote patient monitoring Develop, implement, and refine workflows that connect clinical care, operations, and technology Pilot and evaluate new tools and approaches that address health disparities, including digital access and language needs Provide onboarding and ongoing training for clinicians and staff on telehealth platforms and workflows Build and maintain relationships with community partners and technology vendors, and represent TVHC in external collaborations, such as possible consortium telehealth initiatives Lead change initiatives, build staff buy-in, and support adoption of new technologies Performance & Quality Improvement
Define program success metrics and develop dashboards to track performance at both patient and population levels Monitor access, provider productivity, no-show rates, and patient satisfaction to support high-quality, efficient care Collaborate with population health and quality improvement staff to align telehealth with value-based care initiatives Compliance
Ensure all telehealth services meet Medi-Cal and federal billing and documentation standards Stay informed of state and federal telehealth regulations and update workflows as needed Qualifications
Associate’s degree in healthcare or a related field (e.g., public health, nursing) required; equivalent experience may be considered in lieu of degree Minimum of three (3) years’ experience in healthcare program management, operations, or clinical care required Leadership or supervisory experience preferred Experience implementing or scaling telehealth services required Demonstrated ability to manage cross-functional projects and achieve measurable results required Requirements
Ability to travel to designated locations as required Prior experience in an FQHC, hospital, or health system serving high-volume Medicaid populations preferred Knowledge of Medi-Cal telehealth regulations and billing practices preferred Familiarity with Epic (preferably Epic OCHIN) and digital health platforms preferred Strong communication, project management, and problem-solving skills Referrals increase your chances of interviewing at Tiburcio Vasquez Health Center by 2x
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Program Manager of Telehealth at
Tiburcio Vasquez Health Center
leads the growth and integration of telehealth services. This role expands current services such as video and phone visits, remote patient monitoring, and emerging AI tools while exploring new opportunities to improve access and quality of care. The Program Manager works with teams across the organization to identify eligible patient populations, design and implement workflows, provide staff training, and ensure compliance with regulatory and contractual requirements. This position shapes the future of healthcare delivery at TVHC by building a sustainable, evidence-based model of care. Supervision
This role does not initially supervise staff. As the program develops, the Program Manager may assume supervision of Telehealth Coordinators, Telehealth Medical Assistants, and/or other support staff. Schedule
This is a full-time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours. About TVHC
Tiburcio Vasquez Health Center is a non-profit community health center dedicated to promoting the health and well-being of the community by providing accessible, high-quality care through integrating primary care, dental care, WIC support, mental health counseling, community health education, and more. Benefits
We offer excellent benefits, including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an employer match, tuition reimbursement, monthly treats, pet insurance, and more. Compensation
$76,530.94 - $84,927.20, depending on experience Note: TVHC compensation ranges are determined by market-based analysis and fully disclosed in accordance with California law. The pay for a selected candidate is determined by factors to ensure fair and equitable compensation. We are committed to a competitive package that supports health, wealth, and career development. Responsibilities
Strengthen and expand telehealth as a core service line, including video visits, telephone visits, and remote patient monitoring Develop, implement, and refine workflows that connect clinical care, operations, and technology Pilot and evaluate new tools and approaches that address health disparities, including digital access and language needs Provide onboarding and ongoing training for clinicians and staff on telehealth platforms and workflows Build and maintain relationships with community partners and technology vendors, and represent TVHC in external collaborations, such as possible consortium telehealth initiatives Lead change initiatives, build staff buy-in, and support adoption of new technologies Performance & Quality Improvement
Define program success metrics and develop dashboards to track performance at both patient and population levels Monitor access, provider productivity, no-show rates, and patient satisfaction to support high-quality, efficient care Collaborate with population health and quality improvement staff to align telehealth with value-based care initiatives Compliance
Ensure all telehealth services meet Medi-Cal and federal billing and documentation standards Stay informed of state and federal telehealth regulations and update workflows as needed Qualifications
Associate’s degree in healthcare or a related field (e.g., public health, nursing) required; equivalent experience may be considered in lieu of degree Minimum of three (3) years’ experience in healthcare program management, operations, or clinical care required Leadership or supervisory experience preferred Experience implementing or scaling telehealth services required Demonstrated ability to manage cross-functional projects and achieve measurable results required Requirements
Ability to travel to designated locations as required Prior experience in an FQHC, hospital, or health system serving high-volume Medicaid populations preferred Knowledge of Medi-Cal telehealth regulations and billing practices preferred Familiarity with Epic (preferably Epic OCHIN) and digital health platforms preferred Strong communication, project management, and problem-solving skills Referrals increase your chances of interviewing at Tiburcio Vasquez Health Center by 2x
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