NinjaOne
About the Role
We’re looking for a Community Programs Manager to architect and scale NinjaOne’s peer group and community engagement programs. You’ll own the strategic direction of our partner communities—from designing peer group frameworks and recruiting thought leaders to curating the knowledge and content partners need most. Reporting to the Head of MSP Partnerships, this role blends facilitation, program strategy, and content leadership. You’ll collaborate across internal teams and with external experts to create meaningful, measurable community impact—driving expansion revenue, competitive displacement, and partner loyalty.
Location
– We are flexible on remote working from home, if you are located in the USA and reside in one of the following states: CA, CO, CT, FL, GA, IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, WA. Travel requirement: up to 40% to represent NinjaOne at industry events, product launches, and customer engagements.
What You’ll Be Doing Peer Group Strategy & Facilitation
Design, launch, and scale peer groups segmented by ICP and maturity
Launch and facilitate up to 15 peer groups by the end of 2026, including registration, agendas, and consistent engagement
Recruit, onboard, and facilitate both virtual and in-person cohorts with meaningful discussions and accountability check‑ins
Develop agendas, frameworks, and playbooks that promote tangible business outcomes for MSPs
Partner Portal & Content Curation Leadership
Work with Community and MSP Partnerships to define the strategic direction of the Partner Portal content
Identify key partner needs to grow, sell, and succeed through curated playbooks, frameworks, scripts, and benchmarks
Source and manage content creators—internal teams and external experts
Ensure content remains current, relevant, and aligned with NinjaOne’s partner growth philosophy
Thought Leadership & Speaker Management for Peer Group Events
Source, vet, and manage 20–30 annual speakers, including MSP CEOs, private‑equity leaders, and subject‑matter experts
Collaborate with each speaker to design sessions aligned with community objectives and partner needs
Integrate event takeaways, recordings, and materials back into the Partner Portal and peer group library
Program Growth & Measurement
Track engagement, satisfaction, and community‑driven pipeline performance
Deliver quarterly impact reports tied to upsell, cross‑sell, and competitive conversion metrics
Expand the community into new partner segments and geographic regions
Build and maintain strong relationships with peer group members
Partner with the broader team to identify and train facilitators for future peer groups
Cross‑Functional Collaboration
Collaborate with Product, Marketing, Enablement, and Sales Engineering on content priorities and community alignment
Partner closely with the Community Coordinator for flawless execution, reporting, and delivery
Ensure community insights inform and influence broader company initiatives
Other duties as needed
About You
5+ years of experience in partner programs, community management, or channel enablement within a B2B SaaS or MSP environment
Proven ability to build and scale structured peer groups, partner boards, or professional communities that drive engagement and measurable business value
Strong understanding of channel ecosystems, community engagement, and enablement best practices
Skilled facilitator and relationship builder; confident engaging executives and leading meaningful discussions
Experience defining content strategies and collaborating with internal teams and external creators
Strong Salesforce literacy with the ability to interpret and communicate key reporting insights
Exceptional communication, storytelling, and project leadership skills
Highly organized and detail‑oriented; capable of managing multiple concurrent initiatives and events
Proficiency with CRM and productivity tools
Willingness to travel for peer groups, conclaves, and NinjaOne’s user conference (8–10 trips per year)
About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full‑time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work‑life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement.
Additional Information This position is NOT eligible for Visa sponsorship.
Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self‑relocate.
Compensation & Benefits Starting pay for the successful applicant depends on a variety of job‑related factors, including but not limited to location, market demands, experience, job‑related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $90,000 to $126,000 per year with On Target Earnings of $150,000 to $210,000 per year. For roles based in New York, the base salary hiring range is $90,000 to $126,000 per year with On Target Earnings of $150,000 to $210,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
Employment Details Seniority level
– Mid‑Senior level
Employment type
– Full‑time
Job function
– Project Management and Information Technology
Industries
– Software Development #J-18808-Ljbffr
Location
– We are flexible on remote working from home, if you are located in the USA and reside in one of the following states: CA, CO, CT, FL, GA, IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, WA. Travel requirement: up to 40% to represent NinjaOne at industry events, product launches, and customer engagements.
What You’ll Be Doing Peer Group Strategy & Facilitation
Design, launch, and scale peer groups segmented by ICP and maturity
Launch and facilitate up to 15 peer groups by the end of 2026, including registration, agendas, and consistent engagement
Recruit, onboard, and facilitate both virtual and in-person cohorts with meaningful discussions and accountability check‑ins
Develop agendas, frameworks, and playbooks that promote tangible business outcomes for MSPs
Partner Portal & Content Curation Leadership
Work with Community and MSP Partnerships to define the strategic direction of the Partner Portal content
Identify key partner needs to grow, sell, and succeed through curated playbooks, frameworks, scripts, and benchmarks
Source and manage content creators—internal teams and external experts
Ensure content remains current, relevant, and aligned with NinjaOne’s partner growth philosophy
Thought Leadership & Speaker Management for Peer Group Events
Source, vet, and manage 20–30 annual speakers, including MSP CEOs, private‑equity leaders, and subject‑matter experts
Collaborate with each speaker to design sessions aligned with community objectives and partner needs
Integrate event takeaways, recordings, and materials back into the Partner Portal and peer group library
Program Growth & Measurement
Track engagement, satisfaction, and community‑driven pipeline performance
Deliver quarterly impact reports tied to upsell, cross‑sell, and competitive conversion metrics
Expand the community into new partner segments and geographic regions
Build and maintain strong relationships with peer group members
Partner with the broader team to identify and train facilitators for future peer groups
Cross‑Functional Collaboration
Collaborate with Product, Marketing, Enablement, and Sales Engineering on content priorities and community alignment
Partner closely with the Community Coordinator for flawless execution, reporting, and delivery
Ensure community insights inform and influence broader company initiatives
Other duties as needed
About You
5+ years of experience in partner programs, community management, or channel enablement within a B2B SaaS or MSP environment
Proven ability to build and scale structured peer groups, partner boards, or professional communities that drive engagement and measurable business value
Strong understanding of channel ecosystems, community engagement, and enablement best practices
Skilled facilitator and relationship builder; confident engaging executives and leading meaningful discussions
Experience defining content strategies and collaborating with internal teams and external creators
Strong Salesforce literacy with the ability to interpret and communicate key reporting insights
Exceptional communication, storytelling, and project leadership skills
Highly organized and detail‑oriented; capable of managing multiple concurrent initiatives and events
Proficiency with CRM and productivity tools
Willingness to travel for peer groups, conclaves, and NinjaOne’s user conference (8–10 trips per year)
About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full‑time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work‑life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement.
Additional Information This position is NOT eligible for Visa sponsorship.
Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self‑relocate.
Compensation & Benefits Starting pay for the successful applicant depends on a variety of job‑related factors, including but not limited to location, market demands, experience, job‑related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $90,000 to $126,000 per year with On Target Earnings of $150,000 to $210,000 per year. For roles based in New York, the base salary hiring range is $90,000 to $126,000 per year with On Target Earnings of $150,000 to $210,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
Employment Details Seniority level
– Mid‑Senior level
Employment type
– Full‑time
Job function
– Project Management and Information Technology
Industries
– Software Development #J-18808-Ljbffr