NiSource Inc.
Sr. Project Manager - Customer Experience
NiSource Inc., Plymouth, Indiana, United States, 46563
Overview
Sr. Project Manager - Customer Experience Full Time Perm Way of Work : Hybrid - 3 days in-office Location : Goshen, IN, Plymouth, IN, or Warsaw, IN Salary : $79,800 - $119,600, plus 10% annual bonus At NIPSCO, our
New Business department
is a catalyst for customer growth, infrastructure expansion, and operational excellence. This department drives profitable customer growth through new customer projects and service installations. It places a strong emphasis on customer experience, fostering repeat business and improving sentiment through proactive communication and streamlined processes. The team also champions continuous improvement initiatives, leveraging customer feedback and operational assessments to refine workflows, reduce delays, and enhance service delivery. New Business Sr. Project Managers collaborate across engineering, field operations, scheduling, and regulatory teams to deliver customer energy solutions that meet NIPSCO's standards for safety, reliability, and efficiency. Whether supporting residential developments, commercial expansions, or industrial projects, this department is empowered to lead with accountability and innovation. You will play a pivotal role in guiding projects from initial intake through construction—ensuring every customer engagement delivers responsive service and satisfaction. Responsibilities
Reviews and analyzes complex construction drawings, permits, easements, agreements, and other miscellaneous documents for the design of gas and electric projects
Educated in gas and electric industry related knowledge and can provide technical advice to customers. Ability to advise customer on both sides of meter: our installation process in front of the meter as well as what the customer can anticipate behind the meter
Mentors New Business Project Managers to ensure efficient and timely completion of gas and electric utility projects through to the installation of the meter interfacing with internal departments to provide an exceptional customer experience
Builds relationships with key organizations and external stakeholders
Works to provide efficient and timely completion of gas and electric utility projects through to the installation of the meter interfacing with internal departments to provide an exceptional customer experience
Manages commit dates to ensure that all internal resources and materials are planned and aligned with customer's site readiness
Understands and can communicate to customers, the company tariff, and how it impacts new business
Contracts with customer for service as specified and authorized by policy
Minimum Qualifications
Bachelor's degree or equivalent work experience
3+ years of experience in project management or coordination
3+ years of experience in budgeting and scheduling
Preferred Qualifications
Prior experience with utility operations
Experience managing Large Projects through completion; contract negotiation including minimum use and true up terms
Disclaimer
This description is not designed to be a complete list of all duties and responsibilities required of the position #NiSource #NowHiring #ProjectManager #ProjectCoordinator #Budgeting #BudgetAnalyst #SchedulingAnalyst #SchedulingCoordinator #NIPSCO #Hybrid #PMP #PM #Construction #CustomerService #NewBusiness #Sales #PMO #SrProjectManager Work Authorization
Authorized to work in the United States without requiring sponsorship. Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320 Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. E-Verify
NiSource participates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below: E-Verify Poster
(English and Spanish)
Right to Work Poster
(English and Spanish)
Salary Range*:
$67,900.00 - $119,600.00 *The salary offered to a candidate is based on several factors including the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity. Posting Start Date:
2025-10-17 Posting End Date (if applicable):
2025-10-27 Please note that the job posting will close on the day before the posting end date.
#J-18808-Ljbffr
Sr. Project Manager - Customer Experience Full Time Perm Way of Work : Hybrid - 3 days in-office Location : Goshen, IN, Plymouth, IN, or Warsaw, IN Salary : $79,800 - $119,600, plus 10% annual bonus At NIPSCO, our
New Business department
is a catalyst for customer growth, infrastructure expansion, and operational excellence. This department drives profitable customer growth through new customer projects and service installations. It places a strong emphasis on customer experience, fostering repeat business and improving sentiment through proactive communication and streamlined processes. The team also champions continuous improvement initiatives, leveraging customer feedback and operational assessments to refine workflows, reduce delays, and enhance service delivery. New Business Sr. Project Managers collaborate across engineering, field operations, scheduling, and regulatory teams to deliver customer energy solutions that meet NIPSCO's standards for safety, reliability, and efficiency. Whether supporting residential developments, commercial expansions, or industrial projects, this department is empowered to lead with accountability and innovation. You will play a pivotal role in guiding projects from initial intake through construction—ensuring every customer engagement delivers responsive service and satisfaction. Responsibilities
Reviews and analyzes complex construction drawings, permits, easements, agreements, and other miscellaneous documents for the design of gas and electric projects
Educated in gas and electric industry related knowledge and can provide technical advice to customers. Ability to advise customer on both sides of meter: our installation process in front of the meter as well as what the customer can anticipate behind the meter
Mentors New Business Project Managers to ensure efficient and timely completion of gas and electric utility projects through to the installation of the meter interfacing with internal departments to provide an exceptional customer experience
Builds relationships with key organizations and external stakeholders
Works to provide efficient and timely completion of gas and electric utility projects through to the installation of the meter interfacing with internal departments to provide an exceptional customer experience
Manages commit dates to ensure that all internal resources and materials are planned and aligned with customer's site readiness
Understands and can communicate to customers, the company tariff, and how it impacts new business
Contracts with customer for service as specified and authorized by policy
Minimum Qualifications
Bachelor's degree or equivalent work experience
3+ years of experience in project management or coordination
3+ years of experience in budgeting and scheduling
Preferred Qualifications
Prior experience with utility operations
Experience managing Large Projects through completion; contract negotiation including minimum use and true up terms
Disclaimer
This description is not designed to be a complete list of all duties and responsibilities required of the position #NiSource #NowHiring #ProjectManager #ProjectCoordinator #Budgeting #BudgetAnalyst #SchedulingAnalyst #SchedulingCoordinator #NIPSCO #Hybrid #PMP #PM #Construction #CustomerService #NewBusiness #Sales #PMO #SrProjectManager Work Authorization
Authorized to work in the United States without requiring sponsorship. Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320 Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. E-Verify
NiSource participates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below: E-Verify Poster
(English and Spanish)
Right to Work Poster
(English and Spanish)
Salary Range*:
$67,900.00 - $119,600.00 *The salary offered to a candidate is based on several factors including the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity. Posting Start Date:
2025-10-17 Posting End Date (if applicable):
2025-10-27 Please note that the job posting will close on the day before the posting end date.
#J-18808-Ljbffr