HTC Global Services
Epic Revenue Cycle Applications Analyst
HTC Global Services, Troy, Michigan, United States, 48083
Epic Revenue Cycle Applications Analyst
HTC Global Services wants you to help build new solutions and advance your career by collaborating with our expert teams and delivering new technology solutions to our clients.
Overview The Epic Revenue Cycle Applications Analyst is responsible for the design, build, configuration, optimization, and support of Epic’s Resolute Professional Billing (PB) and Hospital Billing (HB) applications within an AMS environment. This role supports end-to-end revenue cycle operations, serving as the subject matter expert in Epic billing workflows.
Key Responsibilities
Lead configuration and maintenance of Epic Resolute Professional Billing (PB) and Hospital Billing (HB) systems to support accurate charge capture, claims generation, and account management.
Design and optimize billing workflows, charge review work queues, claim edit rules, and remittance processing.
Maintain charge router, claims setup, remittance codes, and fee schedule configurations.
Collaborate with clinical and patient access teams to ensure seamless integration between modules.
Support implementation of new payer contracts, billing rules, and reimbursement models as clients expand services or enter new markets.
Participate in Epic version upgrades, validating and implementing new functionality to improve operational efficiency.
Maintain build documentation in accordance with AMS standards and governance protocols.
AMS Support & Maintenance
Provide advanced L2/L3-level application support for multiple clients’ Epic PB/HB environments.
Troubleshoot issues related to charge capture, claims edits, remittance, payment posting, and collections workflows.
Execute configuration updates, regression testing, and performance tuning in alignment with AMS SLAs.
Identify revenue leakage or bottlenecks within workflows and recommend sustainable optimizations.
Collaborate with client business offices, HIM, and Patient Financial Services teams to ensure billing compliance and accuracy.
Support periodic audits and reconciliation processes, including coordination with finance and compliance departments.
Subject Matter Expertise & Client Advisory
Serve as the Epic Revenue Cycle SME, advising clients on billing best practices, optimization strategies, and regulatory compliance.
Offer Epic product insight regarding PB/HB functionality, roadmap developments, and module limitations.
Contribute SME input to RFP responses, solution design sessions, and new business pursuits within the AMS and consulting portfolio.
Guide clients in implementing process improvements that enhance cash flow, reduce denials, and improve operational KPIs.
Collaboration & Delivery Excellence
Collaborate across AMS workstreams (Access, Ambulatory, ClinDoc, Ancillary, MyChart) to deliver integrated Epic support and ensure smooth financial workflows.
Participate in governance and performance meetings, presenting analysis on trends, incidents, and optimization initiatives.
Mentor junior analysts and contribute to internal AMS knowledge management and best-practice repositories.
Partner with other application leads to ensure enterprise consistency and cross-functional alignment across Epic modules.
Qualifications
Bachelor’s degree in Information Systems, Business, Healthcare Administration, or related field (or equivalent experience).
Minimum 5+ years of experience with Epic Resolute Professional Billing (PB) and/or Hospital Billing (HB) in a healthcare IT, AMS, or consulting environment.
Active Epic certification(s) in Resolute PB and/or HB required.
Strong understanding of Epic revenue cycle workflows, including charge capture, claims, remittance, and reconciliation processes.
Experience supporting third-party integrations such as clearinghouses, payers, or external billing tools.
Demonstrated success in application configuration, workflow optimization, and cross-departmental collaboration.
Excellent problem-solving, analytical, and communication skills.
Ability to work independently and manage multiple client priorities within a consulting or AMS delivery model.
Core Competencies
Epic Expertise: Deep understanding of Resolute PB/HB configuration, Charge Router, and claims processing.
Revenue Cycle Acumen: Strong grasp of end-to-end billing operations and payer requirements.
Analytical Thinking: Proficient in root cause analysis, data validation, and workflow optimization.
Client Partnership: Builds trusted relationships and delivers proactive advisory support.
Cross-Module Collaboration: Integrates effectively with Patient Access, Clinical, and Finance teams.
Governance & Compliance: Adheres to AMS quality standards, documentation, and change control.
Strategic Insight: Understands Epic’s product roadmap and aligns solutions with business strategy.
Continuous Improvement: Seeks out opportunities to improve cash flow, reduce denials, and enhance performance metrics.
Benefits Benefits can include Paid Time Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
Equal Opportunity Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.
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Overview The Epic Revenue Cycle Applications Analyst is responsible for the design, build, configuration, optimization, and support of Epic’s Resolute Professional Billing (PB) and Hospital Billing (HB) applications within an AMS environment. This role supports end-to-end revenue cycle operations, serving as the subject matter expert in Epic billing workflows.
Key Responsibilities
Lead configuration and maintenance of Epic Resolute Professional Billing (PB) and Hospital Billing (HB) systems to support accurate charge capture, claims generation, and account management.
Design and optimize billing workflows, charge review work queues, claim edit rules, and remittance processing.
Maintain charge router, claims setup, remittance codes, and fee schedule configurations.
Collaborate with clinical and patient access teams to ensure seamless integration between modules.
Support implementation of new payer contracts, billing rules, and reimbursement models as clients expand services or enter new markets.
Participate in Epic version upgrades, validating and implementing new functionality to improve operational efficiency.
Maintain build documentation in accordance with AMS standards and governance protocols.
AMS Support & Maintenance
Provide advanced L2/L3-level application support for multiple clients’ Epic PB/HB environments.
Troubleshoot issues related to charge capture, claims edits, remittance, payment posting, and collections workflows.
Execute configuration updates, regression testing, and performance tuning in alignment with AMS SLAs.
Identify revenue leakage or bottlenecks within workflows and recommend sustainable optimizations.
Collaborate with client business offices, HIM, and Patient Financial Services teams to ensure billing compliance and accuracy.
Support periodic audits and reconciliation processes, including coordination with finance and compliance departments.
Subject Matter Expertise & Client Advisory
Serve as the Epic Revenue Cycle SME, advising clients on billing best practices, optimization strategies, and regulatory compliance.
Offer Epic product insight regarding PB/HB functionality, roadmap developments, and module limitations.
Contribute SME input to RFP responses, solution design sessions, and new business pursuits within the AMS and consulting portfolio.
Guide clients in implementing process improvements that enhance cash flow, reduce denials, and improve operational KPIs.
Collaboration & Delivery Excellence
Collaborate across AMS workstreams (Access, Ambulatory, ClinDoc, Ancillary, MyChart) to deliver integrated Epic support and ensure smooth financial workflows.
Participate in governance and performance meetings, presenting analysis on trends, incidents, and optimization initiatives.
Mentor junior analysts and contribute to internal AMS knowledge management and best-practice repositories.
Partner with other application leads to ensure enterprise consistency and cross-functional alignment across Epic modules.
Qualifications
Bachelor’s degree in Information Systems, Business, Healthcare Administration, or related field (or equivalent experience).
Minimum 5+ years of experience with Epic Resolute Professional Billing (PB) and/or Hospital Billing (HB) in a healthcare IT, AMS, or consulting environment.
Active Epic certification(s) in Resolute PB and/or HB required.
Strong understanding of Epic revenue cycle workflows, including charge capture, claims, remittance, and reconciliation processes.
Experience supporting third-party integrations such as clearinghouses, payers, or external billing tools.
Demonstrated success in application configuration, workflow optimization, and cross-departmental collaboration.
Excellent problem-solving, analytical, and communication skills.
Ability to work independently and manage multiple client priorities within a consulting or AMS delivery model.
Core Competencies
Epic Expertise: Deep understanding of Resolute PB/HB configuration, Charge Router, and claims processing.
Revenue Cycle Acumen: Strong grasp of end-to-end billing operations and payer requirements.
Analytical Thinking: Proficient in root cause analysis, data validation, and workflow optimization.
Client Partnership: Builds trusted relationships and delivers proactive advisory support.
Cross-Module Collaboration: Integrates effectively with Patient Access, Clinical, and Finance teams.
Governance & Compliance: Adheres to AMS quality standards, documentation, and change control.
Strategic Insight: Understands Epic’s product roadmap and aligns solutions with business strategy.
Continuous Improvement: Seeks out opportunities to improve cash flow, reduce denials, and enhance performance metrics.
Benefits Benefits can include Paid Time Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
Equal Opportunity Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.
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