PermitFlow
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Customer Success Manager
role at
PermitFlow .
Base pay range : $80,000.00/yr - $110,000.00/yr.
About PermitFlow PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end‑to‑end including permit research, application preparation, submission, and monitoring.
We’ve raised $5.5m+ led by Initialized Capital, Y Combinator, and founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more.
Our team is remote first and consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.
Who you are
Customer Success Expert: Managed customers with 5‑6 figure ACVs, always proactive, thoughtful, and detail‑oriented.
Customer‑Focused: Builds and maintains strong, long‑lasting customer relationships.
Thought Leader: Acts as a key player in the CS process, iterating adoption all the way through advocacy.
Analytical: Uses data‑driven approach to gather, format, and interpret data for customer conversations.
What You’ll Do
Manage a book of business comprised primarily of contractors and developers in the construction industry and nurture stakeholder relationships with decision makers and influencers.
Own customer rollout, lifecycle management, renewal, and expansion for your book of business.
Collaborate with Permit Operations to onboard clients and ensure continued satisfaction.
Proactively build and project‑manage intervention plans for at‑risk customers.
Engage with Product and Operations leadership to provide user feedback and drive product roadmap.
Collaborate with the Head of Customer Success on internal initiatives, building process, and laying groundwork for future CSMs.
Qualifications & Fit
2‑3 years of experience in early‑stage tech startup space.
Excellent communication and negotiation skills, with ability to deliver presentations and demonstrations effectively.
Self‑motivated and driven, passionate about building strong customer relationships.
Willing to dive in head first in face of challenges and ambiguity.
Experience in construction industry (ideal) and permitting is a strong plus.
Benefits
Equity packages.
Competitive salary.
100% paid health, dental & vision coverage.
Company issued laptop.
Home office & equipment stipend.
Lunch & dinner provided via UberEats with fully stocked kitchen.
Commuter benefits.
Team building events.
Unlimited PTO.
#J-18808-Ljbffr
Customer Success Manager
role at
PermitFlow .
Base pay range : $80,000.00/yr - $110,000.00/yr.
About PermitFlow PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end‑to‑end including permit research, application preparation, submission, and monitoring.
We’ve raised $5.5m+ led by Initialized Capital, Y Combinator, and founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more.
Our team is remote first and consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.
Who you are
Customer Success Expert: Managed customers with 5‑6 figure ACVs, always proactive, thoughtful, and detail‑oriented.
Customer‑Focused: Builds and maintains strong, long‑lasting customer relationships.
Thought Leader: Acts as a key player in the CS process, iterating adoption all the way through advocacy.
Analytical: Uses data‑driven approach to gather, format, and interpret data for customer conversations.
What You’ll Do
Manage a book of business comprised primarily of contractors and developers in the construction industry and nurture stakeholder relationships with decision makers and influencers.
Own customer rollout, lifecycle management, renewal, and expansion for your book of business.
Collaborate with Permit Operations to onboard clients and ensure continued satisfaction.
Proactively build and project‑manage intervention plans for at‑risk customers.
Engage with Product and Operations leadership to provide user feedback and drive product roadmap.
Collaborate with the Head of Customer Success on internal initiatives, building process, and laying groundwork for future CSMs.
Qualifications & Fit
2‑3 years of experience in early‑stage tech startup space.
Excellent communication and negotiation skills, with ability to deliver presentations and demonstrations effectively.
Self‑motivated and driven, passionate about building strong customer relationships.
Willing to dive in head first in face of challenges and ambiguity.
Experience in construction industry (ideal) and permitting is a strong plus.
Benefits
Equity packages.
Competitive salary.
100% paid health, dental & vision coverage.
Company issued laptop.
Home office & equipment stipend.
Lunch & dinner provided via UberEats with fully stocked kitchen.
Commuter benefits.
Team building events.
Unlimited PTO.
#J-18808-Ljbffr