U.S. Bank
Product Operations Lead - Spend Management
U.S. Bank, Charlotte, North Carolina, United States, 28245
Product Operations Lead - Spend Management
Join to apply for the
Product Operations Lead - Spend Management
role at
U.S. Bank
At U.S. Bank, we’re on a journey to help customers and businesses make smarter financial decisions and support the communities we serve. A career with U.S. Bank offers a wide, ever‑growing range of opportunities at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description Product Managers at U.S. Bank are customer obsessed. They drive product visioning, planning and development to deliver on our human + digital product strategy and stay one step ahead of evolving economic, technological, and customer needs. U.S. Bank is the first major bank to embed a full‑featured Spend Management (SM) platform across its entire portfolio of business credit cards—delivering a fintech‑grade experience backed by the trust and scale of the fifth‑largest bank in the U.S. The SM platform empowers small and medium‑sized businesses with real‑time visibility, proactive controls, and seamless integrations. In one place, teams can capture receipts, set spend controls, manage cards, sync with accounting software, and generate robust reporting—helping them save time, improve cash‑flow visibility, and reduce financial risk.
As a Product Manager, you will:
Identify, analyze, and interpret business data using various techniques to meet business needs and requirements.
Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product/portfolio opportunities, and establish the product vision, charter, and roadmap.
Define product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and break down work into actionable steps to facilitate product discovery, design, development and delivery.
Manage the end‑to‑end product lifecycle and drive the product roadmap leveraging OKRs.
Create the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes.
In the case of technical products, understand and care for the technical features, debt reduction and modernization of the technical product with expertise in the required technology.
Basic Qualifications
Product Management experience.
Preferred Skills/Experience
Expertise in the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, KPIs, design systems, service blueprints, and reusability.
Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value.
Strong customer centricity to implement strategies that ensure customers have a positive experience at every touch point.
Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects.
Knowledge of Agile ways of working and risk management practices.
Preferred skills: product PnL, strategy, vision, planning, discovery, development, channel alignment, adoption, customer experience research, go‑to‑market, performance measurement, marketing, analytics, and customer centricity.
Financial services, card/fintech platform experience; familiarity with risk, compliance, and regulatory expectations.
Experience scaling operations or through major enterprise expansions.
Formal training or certifications in SRE/incident management, change management or similar.
Vendor/partner governance and contract/SLA management experience.
10+ years in product operations or operations excellence; 3+ years leading managers or multi‑disciplinary teams.
Proven record building operating models, SLA frameworks, and key performance indicator frameworks for high‑scale products; hands‑on with incident/major event management and post‑mortems.
Demonstrated success driving cross‑functional programs end‑to‑end in complex, regulated or enterprise environments.
Exceptional communication and stakeholder management; ability to influence executives and partner leaders.
Fluency with operational tooling and analytics (e.g., ServiceNow/Jira, dashboarding/BI).
Key Responsibilities As the Product Operations Lead, you will build and scale the operating model that powers Spend Management’s day‑to‑day excellence at enterprise scale. You’ll establish processes and communication cadences with front‑line teams, design and govern Service Level Agreements/Operational Level Agreements, streamline issue intake‑triage‑resolution, and orchestrate readiness for major releases—all to deliver a superior customer experience and measurable business impact. You will lead and grow a Product Operations team and prepare the organization to support a large and growing customer base, serving 600k+ companies plus an expansion expected to more than double volumes.
Build and lead the Product Operations function; define the operating model and communication cadences across front‑line, product, design, engineering, marketing, operations, and partner teams.
Define and govern key operational objectives and metrics that run the business; instrument live dashboards and run recurring operational reviews to drive accountability and continuous improvement.
Establish and optimize the end‑to‑end issue lifecycle (intake → triage → swarming → resolution → root cause & prevention) to uphold critical Service Level Agreements and reduce time‑to‑resolve.
Own release readiness & change management for major launches; create playbooks, cutover plans; ensure teams, processes, and channels are prepared.
Design scalable processes, SOPs, and knowledge practices that improve customer experience and internal efficiency across channels and regions.
Lead cross‑functional programs that increase reliability, quality, and adoption at scale—including capacity planning and operational enablement for new markets.
Partner with Risk/Compliance/Legal & Customer Support to ensure regulatory adherence, audit readiness, and clear incident/communications protocols.
Partner closely with call centers to ensure seamless handling of customer issues, consistent messaging, and readiness for new product features and releases.
Provide executive‑level visibility into operational health; recommend and sequence investments that maximize customer outcomes and cost to serve.
Recruit, develop, and coach a high‑performing Product Operations team; establish career paths and succession planning.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short‑term and long‑term disability
Pregnancy disability and parental leave
401(k) and employer‑funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.
Application & Equal Opportunity If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Payroll & Salary Pay Range: $159,970.00 - $188,200.00 (location dependent). The actual range for the role may differ based on the location. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution and pension (all benefits are subject to eligibility requirements).
Legal / Background Checks U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting Status Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr
Product Operations Lead - Spend Management
role at
U.S. Bank
At U.S. Bank, we’re on a journey to help customers and businesses make smarter financial decisions and support the communities we serve. A career with U.S. Bank offers a wide, ever‑growing range of opportunities at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description Product Managers at U.S. Bank are customer obsessed. They drive product visioning, planning and development to deliver on our human + digital product strategy and stay one step ahead of evolving economic, technological, and customer needs. U.S. Bank is the first major bank to embed a full‑featured Spend Management (SM) platform across its entire portfolio of business credit cards—delivering a fintech‑grade experience backed by the trust and scale of the fifth‑largest bank in the U.S. The SM platform empowers small and medium‑sized businesses with real‑time visibility, proactive controls, and seamless integrations. In one place, teams can capture receipts, set spend controls, manage cards, sync with accounting software, and generate robust reporting—helping them save time, improve cash‑flow visibility, and reduce financial risk.
As a Product Manager, you will:
Identify, analyze, and interpret business data using various techniques to meet business needs and requirements.
Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product/portfolio opportunities, and establish the product vision, charter, and roadmap.
Define product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and break down work into actionable steps to facilitate product discovery, design, development and delivery.
Manage the end‑to‑end product lifecycle and drive the product roadmap leveraging OKRs.
Create the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes.
In the case of technical products, understand and care for the technical features, debt reduction and modernization of the technical product with expertise in the required technology.
Basic Qualifications
Product Management experience.
Preferred Skills/Experience
Expertise in the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, KPIs, design systems, service blueprints, and reusability.
Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value.
Strong customer centricity to implement strategies that ensure customers have a positive experience at every touch point.
Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects.
Knowledge of Agile ways of working and risk management practices.
Preferred skills: product PnL, strategy, vision, planning, discovery, development, channel alignment, adoption, customer experience research, go‑to‑market, performance measurement, marketing, analytics, and customer centricity.
Financial services, card/fintech platform experience; familiarity with risk, compliance, and regulatory expectations.
Experience scaling operations or through major enterprise expansions.
Formal training or certifications in SRE/incident management, change management or similar.
Vendor/partner governance and contract/SLA management experience.
10+ years in product operations or operations excellence; 3+ years leading managers or multi‑disciplinary teams.
Proven record building operating models, SLA frameworks, and key performance indicator frameworks for high‑scale products; hands‑on with incident/major event management and post‑mortems.
Demonstrated success driving cross‑functional programs end‑to‑end in complex, regulated or enterprise environments.
Exceptional communication and stakeholder management; ability to influence executives and partner leaders.
Fluency with operational tooling and analytics (e.g., ServiceNow/Jira, dashboarding/BI).
Key Responsibilities As the Product Operations Lead, you will build and scale the operating model that powers Spend Management’s day‑to‑day excellence at enterprise scale. You’ll establish processes and communication cadences with front‑line teams, design and govern Service Level Agreements/Operational Level Agreements, streamline issue intake‑triage‑resolution, and orchestrate readiness for major releases—all to deliver a superior customer experience and measurable business impact. You will lead and grow a Product Operations team and prepare the organization to support a large and growing customer base, serving 600k+ companies plus an expansion expected to more than double volumes.
Build and lead the Product Operations function; define the operating model and communication cadences across front‑line, product, design, engineering, marketing, operations, and partner teams.
Define and govern key operational objectives and metrics that run the business; instrument live dashboards and run recurring operational reviews to drive accountability and continuous improvement.
Establish and optimize the end‑to‑end issue lifecycle (intake → triage → swarming → resolution → root cause & prevention) to uphold critical Service Level Agreements and reduce time‑to‑resolve.
Own release readiness & change management for major launches; create playbooks, cutover plans; ensure teams, processes, and channels are prepared.
Design scalable processes, SOPs, and knowledge practices that improve customer experience and internal efficiency across channels and regions.
Lead cross‑functional programs that increase reliability, quality, and adoption at scale—including capacity planning and operational enablement for new markets.
Partner with Risk/Compliance/Legal & Customer Support to ensure regulatory adherence, audit readiness, and clear incident/communications protocols.
Partner closely with call centers to ensure seamless handling of customer issues, consistent messaging, and readiness for new product features and releases.
Provide executive‑level visibility into operational health; recommend and sequence investments that maximize customer outcomes and cost to serve.
Recruit, develop, and coach a high‑performing Product Operations team; establish career paths and succession planning.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short‑term and long‑term disability
Pregnancy disability and parental leave
401(k) and employer‑funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.
Application & Equal Opportunity If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Payroll & Salary Pay Range: $159,970.00 - $188,200.00 (location dependent). The actual range for the role may differ based on the location. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution and pension (all benefits are subject to eligibility requirements).
Legal / Background Checks U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting Status Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr