Park Place Technologies
Sr. Technical Support Engineer - Level 3 (AIX/LINUX)
Park Place Technologies, Phoenix, Arizona, United States, 85003
Overview
Park Place Technologies is a global data center and networking optimization firm. We offer a robust portfolio of IT solutions to optimize networking and data center uptime and performance. We service 21,000+ customers in more than 154+ countries and support 90% of Fortune 500 companies and 40% of Forbes 100 clients. Park Place Life reflects our culture of collaboration, responsiveness, diversity, and integrity. We have been recognized as a Best Workplace by NorthCoast 99 for 10 consecutive years. Benefits
We cover 100% of healthcare benefits Flexible vacation for work-life balance 12 weeks of paid maternity leave Profit sharing 401K matching contributions with 100% vesting Plus, much more Key Responsibilities
Systems Administration & Support:
Perform advanced support and troubleshooting for IBM AIX and enterprise Linux systems. Manage LPAR configurations and troubleshoot HMC-managed Power Systems. Maintain high availability, performance, and reliability of customer environments. Participate in an on-call rotation for escalated support outside normal business hours. Patch Management, Security & Recovery:
Plan and implement OS patches, firmware updates, and security hardening. Manage and test backup/restore and disaster recovery procedures. Conduct regular vulnerability scans and coordinate remediation efforts. Support deployment and management of containerized workloads using Docker and Kubernetes. Work with Linux-based VMs and virtualization technologies (KVM, VMware, PowerVM). Monitoring & Documentation:
Proactively monitor system health and respond to incidents; maintain detailed documentation (procedures, configurations, diagrams, runbooks). Log and track time spent on tasks for billing and workload visibility. Act as an L3 escalation point for junior engineers; collaborate with internal teams and communicate with customers as needed. Provide root cause analysis, status reports, and contribute to continuous improvement. Experience & Technical Skills
10+ years of IBM AIX systems administration (vios, lpar, nim, hmc). 10+ years supporting Linux environments (RedHat, CentOS, Ubuntu, or SUSE). Experience with HMC/LPAR troubleshooting. Familiarity with on-call operations and support ticket workflows. Technical Skills:
Proficiency in shell scripting (Bash, Korn, etc.) and automation tools (Ansible, Python); strong TCP/IP networking, DNS, storage (SAN/NAS), and backup tools. Experience with Kubernetes (highly desired) and Docker or similar container platforms (preferred). Experience in multi-tenant or MSP-style environments is a plus. Soft Skills:
Self-motivated, able to manage tasks independently in a remote setting; strong time management and documentation discipline; excellent verbal and written communication; team-oriented with proactive problem-solving. Certifications:
IBM Certified System Administrator – AIX; CompTIA Security+ or equivalent. Remote position with occasional travel (10–15%) for client or team meetings; participation in a rotating on-call schedule. Additional Information
Must have access to reliable high-speed internet and a secure working environment. Equal Opportunity
Park Place Technologies is an Equal Opportunity Employer M/F/D/V. Application Process
Park Place Technologies has an in-house recruiting team and is not currently accepting third-party agreements or unsolicited resumes. To be considered as a preferred partner, submit your detailed information to careers@parkplacetech.com. CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.
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Park Place Technologies is a global data center and networking optimization firm. We offer a robust portfolio of IT solutions to optimize networking and data center uptime and performance. We service 21,000+ customers in more than 154+ countries and support 90% of Fortune 500 companies and 40% of Forbes 100 clients. Park Place Life reflects our culture of collaboration, responsiveness, diversity, and integrity. We have been recognized as a Best Workplace by NorthCoast 99 for 10 consecutive years. Benefits
We cover 100% of healthcare benefits Flexible vacation for work-life balance 12 weeks of paid maternity leave Profit sharing 401K matching contributions with 100% vesting Plus, much more Key Responsibilities
Systems Administration & Support:
Perform advanced support and troubleshooting for IBM AIX and enterprise Linux systems. Manage LPAR configurations and troubleshoot HMC-managed Power Systems. Maintain high availability, performance, and reliability of customer environments. Participate in an on-call rotation for escalated support outside normal business hours. Patch Management, Security & Recovery:
Plan and implement OS patches, firmware updates, and security hardening. Manage and test backup/restore and disaster recovery procedures. Conduct regular vulnerability scans and coordinate remediation efforts. Support deployment and management of containerized workloads using Docker and Kubernetes. Work with Linux-based VMs and virtualization technologies (KVM, VMware, PowerVM). Monitoring & Documentation:
Proactively monitor system health and respond to incidents; maintain detailed documentation (procedures, configurations, diagrams, runbooks). Log and track time spent on tasks for billing and workload visibility. Act as an L3 escalation point for junior engineers; collaborate with internal teams and communicate with customers as needed. Provide root cause analysis, status reports, and contribute to continuous improvement. Experience & Technical Skills
10+ years of IBM AIX systems administration (vios, lpar, nim, hmc). 10+ years supporting Linux environments (RedHat, CentOS, Ubuntu, or SUSE). Experience with HMC/LPAR troubleshooting. Familiarity with on-call operations and support ticket workflows. Technical Skills:
Proficiency in shell scripting (Bash, Korn, etc.) and automation tools (Ansible, Python); strong TCP/IP networking, DNS, storage (SAN/NAS), and backup tools. Experience with Kubernetes (highly desired) and Docker or similar container platforms (preferred). Experience in multi-tenant or MSP-style environments is a plus. Soft Skills:
Self-motivated, able to manage tasks independently in a remote setting; strong time management and documentation discipline; excellent verbal and written communication; team-oriented with proactive problem-solving. Certifications:
IBM Certified System Administrator – AIX; CompTIA Security+ or equivalent. Remote position with occasional travel (10–15%) for client or team meetings; participation in a rotating on-call schedule. Additional Information
Must have access to reliable high-speed internet and a secure working environment. Equal Opportunity
Park Place Technologies is an Equal Opportunity Employer M/F/D/V. Application Process
Park Place Technologies has an in-house recruiting team and is not currently accepting third-party agreements or unsolicited resumes. To be considered as a preferred partner, submit your detailed information to careers@parkplacetech.com. CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.
#J-18808-Ljbffr