Bank of America
Academy Design Consultant I - Consumer Lending
Bank of America, Atlanta, Georgia, United States, 30383
Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description
This job is responsible for building Academy programs that are often lower in complexity and creating job task analysis, learning maps, learning pathways, curriculum builds, and modifications. Key responsibilities include partnering with Academy teammates and Line of Business (LOB) partners to drive performance improvement, readiness initiatives, participation in governance and program management, and maintaining project tracking systems. Job expectations include working on multiple priorities simultaneously, and the ability to propose, design, and build solutions. This role will directly support
Specialized Consumer Client Solutions. Responsibilities
Analyzes and designs multiple Academy programs, including developing and deploying deliverables and communications Aggregates multiple sources of information and details to build and maintain credibility and influence with Academy teammates and stakeholders Builds training materials that demonstrate learning transference and identifies improvement opportunities to ensure Academy programs are leveraging industry best practices Partners with Line of Business (LOB) partners to determine readiness/deployment needs and assess program impacts Supports regulatory/content requests, completes document reviews with key partners/principal reviews, and responds to program specific escalations Manage portfolio content health of myLearning courseware, assets and pathways Design new training solutions using different modalities and immersive learning Use Copilot (AI) to support speed to market analysis and design of new and existing content Required Qualifications
Design or written communication experience Demonstrated experience within Consumer Lending Excellent interpersonal and relationship management skills to build and maintain credibility and influence with teammates and stakeholders Strong organizational skills with ability to prioritize work, manage complexity and deliver solutions on tight deadlines. Strong written, oral and active listening communication skills, including ability to drive consensus among partners Solutions focused, positive and resilient with the ability to overcome obstacles and challenges and remain agile to changing business needs and priorities Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the bank’s risk culture Desired Qualifications
Previous experience in building and maintaining learning programs Bachelor’s Degree in related field or equivalent work experience Skills
Learning Design and Development Prioritization Process Design Program Management Relationship Building Business Process Analysis Customer and Client Focus Policies, Procedures, and Guidelines Management Process Management Process Simplification Attention to Detail Career Path Design Continuous Improvement Process Mapping Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40
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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description
This job is responsible for building Academy programs that are often lower in complexity and creating job task analysis, learning maps, learning pathways, curriculum builds, and modifications. Key responsibilities include partnering with Academy teammates and Line of Business (LOB) partners to drive performance improvement, readiness initiatives, participation in governance and program management, and maintaining project tracking systems. Job expectations include working on multiple priorities simultaneously, and the ability to propose, design, and build solutions. This role will directly support
Specialized Consumer Client Solutions. Responsibilities
Analyzes and designs multiple Academy programs, including developing and deploying deliverables and communications Aggregates multiple sources of information and details to build and maintain credibility and influence with Academy teammates and stakeholders Builds training materials that demonstrate learning transference and identifies improvement opportunities to ensure Academy programs are leveraging industry best practices Partners with Line of Business (LOB) partners to determine readiness/deployment needs and assess program impacts Supports regulatory/content requests, completes document reviews with key partners/principal reviews, and responds to program specific escalations Manage portfolio content health of myLearning courseware, assets and pathways Design new training solutions using different modalities and immersive learning Use Copilot (AI) to support speed to market analysis and design of new and existing content Required Qualifications
Design or written communication experience Demonstrated experience within Consumer Lending Excellent interpersonal and relationship management skills to build and maintain credibility and influence with teammates and stakeholders Strong organizational skills with ability to prioritize work, manage complexity and deliver solutions on tight deadlines. Strong written, oral and active listening communication skills, including ability to drive consensus among partners Solutions focused, positive and resilient with the ability to overcome obstacles and challenges and remain agile to changing business needs and priorities Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the bank’s risk culture Desired Qualifications
Previous experience in building and maintaining learning programs Bachelor’s Degree in related field or equivalent work experience Skills
Learning Design and Development Prioritization Process Design Program Management Relationship Building Business Process Analysis Customer and Client Focus Policies, Procedures, and Guidelines Management Process Management Process Simplification Attention to Detail Career Path Design Continuous Improvement Process Mapping Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40
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