GBMC HealthCare
Salary
Base pay range: $16.79/hr – $24.37/hr
Final salary offer will be based on the candidate’s qualifications, education, experience and alignment with our organizational needs.
Location Maryland, United States
Qualifications
Education : High School or GED equivalency
Experience : 6 months of related experience
Skills :
Customer service skills
Knowledge of medical terminology (preferred)
Skill in written and oral communication
Ability to perform non-complex arithmetic calculations
Ability to organize and prioritize tasks
Ability to manage multiple tasks and phone volume simultaneously
Requirements
Physical Requirements : Ability to sit, stand, walk and pay close attention to detail
Working Conditions : Normal office environment with little exposure to noise, dust, and the like
Conditions of Employment : Ability to work in various practices, as needed
Patient & Workplace Safety : Employee has knowledge and understanding of patient and workforce safety as it relates to job duties
Patient Population : Demonstrates competency in the delivery of care and applies the knowledge to meet age‑specific needs if applicable
Responsibilities
Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
Schedules patient appointments, performs data entry of patient demographic information and insurance.
Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
Assists patient with registering for MyChart.
Manages high volume of telephone calls.
Generates telephone encounters from patient calls and routes to providers for review and follow up.
Addresses all telephone messages by end of day.
Performs (pre) registration and confirmation of patient appointments prior to date of service.
Checks in patient, verifies insurance, collects and scans identification and insurance cards.
Manages referral work queues. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
Manages incoming faxes, routes results and correspondence to appropriate provider and or staff.
Scans incoming medical records to patient’s MRN.
Responds to In‑basket messages from patients and providers and addresses and closes them daily.
Responds to EPIC Secure chats as appropriate.
Collects patient co‑payments, form fees and outstanding balances.
Performs simple arithmetic calculations, reconciles all monies collected and makes deposits.
Assists with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s and ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
Obtains referrals and pre‑authorization for procedures by calling insurance companies or generating electronic requests.
Other duties as assigned.
Values & Expectations
Respect
Treat others with fairness, kindness, and respect for personal dignity and privacy.
Listen and respond appropriately to others’ needs, feelings, and capabilities.
Excellence
Meets and/or exceeds customer expectations.
Actively pursues learning and self‑development.
Pays attention to detail; follows through.
Accountability
Sets a positive, professional example for others.
Takes ownership of problems and does what is needed to solve them.
Appropriately plans and utilizes required resources for various job duties.
Reports to work regularly and on time.
Teamwork
Works cooperatively and collaboratively with others for the success of the team.
Addresses and resolves conflict in a positive way.
Seeks out the ideas of others to reach the best solutions.
Acknowledges and celebrates the contribution of others.
Ethical Behavior
Demonstrates honesty, integrity and good judgment.
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers.
Results
Embraces change and improvement in the work environment.
Continuously seeks to improve the quality of products/services.
Displays flexibility in dealing with new situations or obstacles.
Achieves results on time by focusing on priorities and managing time efficiently.
Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Other
Industry: Hospitals and Health Care
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Final salary offer will be based on the candidate’s qualifications, education, experience and alignment with our organizational needs.
Location Maryland, United States
Qualifications
Education : High School or GED equivalency
Experience : 6 months of related experience
Skills :
Customer service skills
Knowledge of medical terminology (preferred)
Skill in written and oral communication
Ability to perform non-complex arithmetic calculations
Ability to organize and prioritize tasks
Ability to manage multiple tasks and phone volume simultaneously
Requirements
Physical Requirements : Ability to sit, stand, walk and pay close attention to detail
Working Conditions : Normal office environment with little exposure to noise, dust, and the like
Conditions of Employment : Ability to work in various practices, as needed
Patient & Workplace Safety : Employee has knowledge and understanding of patient and workforce safety as it relates to job duties
Patient Population : Demonstrates competency in the delivery of care and applies the knowledge to meet age‑specific needs if applicable
Responsibilities
Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
Schedules patient appointments, performs data entry of patient demographic information and insurance.
Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
Assists patient with registering for MyChart.
Manages high volume of telephone calls.
Generates telephone encounters from patient calls and routes to providers for review and follow up.
Addresses all telephone messages by end of day.
Performs (pre) registration and confirmation of patient appointments prior to date of service.
Checks in patient, verifies insurance, collects and scans identification and insurance cards.
Manages referral work queues. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
Manages incoming faxes, routes results and correspondence to appropriate provider and or staff.
Scans incoming medical records to patient’s MRN.
Responds to In‑basket messages from patients and providers and addresses and closes them daily.
Responds to EPIC Secure chats as appropriate.
Collects patient co‑payments, form fees and outstanding balances.
Performs simple arithmetic calculations, reconciles all monies collected and makes deposits.
Assists with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s and ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
Obtains referrals and pre‑authorization for procedures by calling insurance companies or generating electronic requests.
Other duties as assigned.
Values & Expectations
Respect
Treat others with fairness, kindness, and respect for personal dignity and privacy.
Listen and respond appropriately to others’ needs, feelings, and capabilities.
Excellence
Meets and/or exceeds customer expectations.
Actively pursues learning and self‑development.
Pays attention to detail; follows through.
Accountability
Sets a positive, professional example for others.
Takes ownership of problems and does what is needed to solve them.
Appropriately plans and utilizes required resources for various job duties.
Reports to work regularly and on time.
Teamwork
Works cooperatively and collaboratively with others for the success of the team.
Addresses and resolves conflict in a positive way.
Seeks out the ideas of others to reach the best solutions.
Acknowledges and celebrates the contribution of others.
Ethical Behavior
Demonstrates honesty, integrity and good judgment.
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers.
Results
Embraces change and improvement in the work environment.
Continuously seeks to improve the quality of products/services.
Displays flexibility in dealing with new situations or obstacles.
Achieves results on time by focusing on priorities and managing time efficiently.
Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Other
Industry: Hospitals and Health Care
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