Energy Jobline ZR
Senior Technical Support Specialist in Akron
Energy Jobline ZR, Akron, Ohio, United States, 44329
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We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job DescriptionJob Description
Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company.
We’re searching for an experienced individual with a passion for exceptional customer service. As the primary contact, you’ll use your strong communication and problem-solving skills to guarantee outstanding client satisfaction. If you excel in a fast-paced environment and are dedicated to delivering top-tier service, apply now!
Job Duties
Troubleshoot Microsoft Azure services and configurations.
Troubleshoot Microsoft Windows and Office (current version plus last 2 versions)
Troubleshoot Microsoft Windows Server (All Supported OS)
Address Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, etc…)
Provide support for LOB applications and mission-critical hardware
Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
Provide Level 3 support for backups, antivirus, web filtering, and spam filtering
Provide Level 3 support for common business applications (QuickBooks, Emails, etc.)
Conduct end-user training for support requests
Assist with pre-sales technical support and project implementation
Demonstrate experience in managing challenging customer situations
Job Requirements
Bachelor’s Degree and/or 3-5 years experience in IT industry
At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
Speak to end users in non-technical terms (no geek speak)
Prioritize daily tasks and achieve due dates
Ability to multi-task and adapt to changes quickly
Willing and able to work overtime as needed
Ability to lift standard computer equipment (i.e. PC’s and Printers)
Reliable transportation
Maintaining a clean and organized office workspace
Other Benefits
Training and Development Opportunities
Access to a Company vehicle
Paid Holidays and PTO Time
A fun work environment with opportunities for growth
Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job DescriptionJob Description
Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company.
We’re searching for an experienced individual with a passion for exceptional customer service. As the primary contact, you’ll use your strong communication and problem-solving skills to guarantee outstanding client satisfaction. If you excel in a fast-paced environment and are dedicated to delivering top-tier service, apply now!
Job Duties
Troubleshoot Microsoft Azure services and configurations.
Troubleshoot Microsoft Windows and Office (current version plus last 2 versions)
Troubleshoot Microsoft Windows Server (All Supported OS)
Address Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, etc…)
Provide support for LOB applications and mission-critical hardware
Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
Provide Level 3 support for backups, antivirus, web filtering, and spam filtering
Provide Level 3 support for common business applications (QuickBooks, Emails, etc.)
Conduct end-user training for support requests
Assist with pre-sales technical support and project implementation
Demonstrate experience in managing challenging customer situations
Job Requirements
Bachelor’s Degree and/or 3-5 years experience in IT industry
At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
Speak to end users in non-technical terms (no geek speak)
Prioritize daily tasks and achieve due dates
Ability to multi-task and adapt to changes quickly
Willing and able to work overtime as needed
Ability to lift standard computer equipment (i.e. PC’s and Printers)
Reliable transportation
Maintaining a clean and organized office workspace
Other Benefits
Training and Development Opportunities
Access to a Company vehicle
Paid Holidays and PTO Time
A fun work environment with opportunities for growth
Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.