Washington Metropolitan Area Transit Authority (WMATA)
Program Manager
Washington Metropolitan Area Transit Authority (WMATA), Washington, District of Columbia, us, 20022
Program Manager – Washington Metropolitan Area Transit Authority (WMATA)
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Program Manager
role at
Washington Metropolitan Area Transit Authority (WMATA)
Program Manager Marketing Statement The Washington Metropolitan Area Transit Authority (WMATA) is seeking an experienced technical Program Manager to join its Special Projects Oversight Management team in the office of the CFO. This role will lead the implementation of projects and systems within the Finance department. The Program Manager will be expected to deliver hands‑on leadership in project management and governance to drive successful execution that ensures alignment with organizational objectives. Success in this role calls for strong expertise in transit operations, project management, project governance, risk management and vendor management. A successful candidate will lead the implementation of enterprise cloud solutions, including enterprise dashboards and business intelligence solutions. A successful candidate should have strong capabilities to lead system integrations and manage functional and technical delivery teams. If you’re a strategic, hands‑on leader with a passion for enterprise technology, financial transformation, and modern analytics, WMATA invites you to consider joining our team and help move the region forward.
Responsibilities The Program Manager is the Subject Matter Expert and possesses the required education, training, and work experience of difficulty and complexed nature to lead the overall development and management of fare collection/fare media projects for the Authority. Leads one or more Metro and Regional Partners, the customer, and supervises the work of junior professionals that includes the on‑time delivery of Request for Proposals (RFPs). Responsibilities include lifecycle program/project management, delegating work assignments to junior professionals, coaching, and providing technical quality guidance. Formulates and manages program budget and a client relationship manager of high‑profile programs/projects as a part of large teams of customers that involve political interaction and public interest.
Essential Functions
Performs lifecycle project management and provides technical guidance of all major program events and multiple customer projects related to fare collection/fare media, SmarTrip production and inventory management, and projects and functions. Manages and develops planning, staffing, budget requirements and quality control and safety measures. Prepares status reports (e.g., ad hoc, monthly, quarterly, and annual).
Conducts market research and prepares recommendations for program management, technology, and business processes. Strictly adheres to project schedules. Develops complete, accurate, and realistic project/program schedules. Ensures the closeout of programs.
Ensures service quality and on‑time delivery of Request for Proposals (RFPs) related to design development, program control, administration quality, and safety measures within budget. Coordinates the work of subcontractors, manages client relationships, and negotiates contract/acquisition aspects. Develops statement of work, program scopes, negotiates labor hours, develops cost models, and ensures quality reviews of contractors and work are complete and accurate.
Manages and supervises junior professionals and fosters open communication. Delegates work assignments and directs corrective actions for the timely completion of work to achieve business goals. Approves leave requests and timesheets.
Assists Director with developing and implementing measurable employee performance work plans with attainable standards to meet organizational goals.
Provides performance feedback and ensures the fair distribution of performance recognition. Completes employee performance evaluations fairly and individual development plans.
Interviews, recommends, and hires top talent to ensure operational efficiencies. Ensures proper employee onboarding and offboarding procedures, provides records management and job training, ensures ongoing professional development.
Identifies scheduling and cost variances and implements recommendations for corrective action.
Coordinates across multidisciplinary departments on program requirements and funding needs. Provides quality customer service to individuals and organizations using an integrated program approach and matrix management.
Maintains Contracting Official Technical Representative (COTR) credentials to facilitate procurements, contracts, requisitions, and budgets.
Manages, reviews, and evaluates changes to project specifications. Leads and manages consultative activities, resolves controversial issues associated with contract fulfillment.
Reviews program scope of project work and provides constructive comments on development to ensure program needs, schedule, and costs are met and in compliance.
Serves as a Liaison and represents Authority before the FTA Program Management Oversight Committee. Responds to operations and program‑related inquiries and ensures legal compliance.
Leads and facilitates program status meetings with staff, Director of Customer Service Sales & Fare Media, Vice President & Treasurer, and briefings for Authority Officers, General Manager, WMATA Board Members, Federal, State, Local Government Offices, and Local Civic Organizations as required.
Promotes a community of practice and excellence to improve employee experiences.
Minimum Qualifications
Bachelor's Degree in Business or Public Administration, Finance, Accounting, Transportation Planning, or a related field of study.
Minimum ten (10) years of experience as a Project Manager in the transportation industry related to leading consultants and professional staff in the end‑to‑end contracts/procurement fulfillment and fiscal management.
A valid driver's license.
Preferred Qualifications
Master's Degree in Business or Public Administration, Finance, Accounting, Transportation Planning, or a related field of study.
Project Management Certification.
Financial Management Certification.
Contracting Official Technical Representative (COTR) certification.
Evaluation Criteria
Skills and/or behavioral assessment.
Personal interview.
Verification of education and experience (including certifications and licenses).
Criminal Background Check (a criminal conviction is not an automatic bar to employment).
Medical examination including a drug and alcohol screening (for safety sensitive positions).
Review of a current motor vehicle report.
EEO Statement WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law. This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.
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Program Manager
role at
Washington Metropolitan Area Transit Authority (WMATA)
Program Manager Marketing Statement The Washington Metropolitan Area Transit Authority (WMATA) is seeking an experienced technical Program Manager to join its Special Projects Oversight Management team in the office of the CFO. This role will lead the implementation of projects and systems within the Finance department. The Program Manager will be expected to deliver hands‑on leadership in project management and governance to drive successful execution that ensures alignment with organizational objectives. Success in this role calls for strong expertise in transit operations, project management, project governance, risk management and vendor management. A successful candidate will lead the implementation of enterprise cloud solutions, including enterprise dashboards and business intelligence solutions. A successful candidate should have strong capabilities to lead system integrations and manage functional and technical delivery teams. If you’re a strategic, hands‑on leader with a passion for enterprise technology, financial transformation, and modern analytics, WMATA invites you to consider joining our team and help move the region forward.
Responsibilities The Program Manager is the Subject Matter Expert and possesses the required education, training, and work experience of difficulty and complexed nature to lead the overall development and management of fare collection/fare media projects for the Authority. Leads one or more Metro and Regional Partners, the customer, and supervises the work of junior professionals that includes the on‑time delivery of Request for Proposals (RFPs). Responsibilities include lifecycle program/project management, delegating work assignments to junior professionals, coaching, and providing technical quality guidance. Formulates and manages program budget and a client relationship manager of high‑profile programs/projects as a part of large teams of customers that involve political interaction and public interest.
Essential Functions
Performs lifecycle project management and provides technical guidance of all major program events and multiple customer projects related to fare collection/fare media, SmarTrip production and inventory management, and projects and functions. Manages and develops planning, staffing, budget requirements and quality control and safety measures. Prepares status reports (e.g., ad hoc, monthly, quarterly, and annual).
Conducts market research and prepares recommendations for program management, technology, and business processes. Strictly adheres to project schedules. Develops complete, accurate, and realistic project/program schedules. Ensures the closeout of programs.
Ensures service quality and on‑time delivery of Request for Proposals (RFPs) related to design development, program control, administration quality, and safety measures within budget. Coordinates the work of subcontractors, manages client relationships, and negotiates contract/acquisition aspects. Develops statement of work, program scopes, negotiates labor hours, develops cost models, and ensures quality reviews of contractors and work are complete and accurate.
Manages and supervises junior professionals and fosters open communication. Delegates work assignments and directs corrective actions for the timely completion of work to achieve business goals. Approves leave requests and timesheets.
Assists Director with developing and implementing measurable employee performance work plans with attainable standards to meet organizational goals.
Provides performance feedback and ensures the fair distribution of performance recognition. Completes employee performance evaluations fairly and individual development plans.
Interviews, recommends, and hires top talent to ensure operational efficiencies. Ensures proper employee onboarding and offboarding procedures, provides records management and job training, ensures ongoing professional development.
Identifies scheduling and cost variances and implements recommendations for corrective action.
Coordinates across multidisciplinary departments on program requirements and funding needs. Provides quality customer service to individuals and organizations using an integrated program approach and matrix management.
Maintains Contracting Official Technical Representative (COTR) credentials to facilitate procurements, contracts, requisitions, and budgets.
Manages, reviews, and evaluates changes to project specifications. Leads and manages consultative activities, resolves controversial issues associated with contract fulfillment.
Reviews program scope of project work and provides constructive comments on development to ensure program needs, schedule, and costs are met and in compliance.
Serves as a Liaison and represents Authority before the FTA Program Management Oversight Committee. Responds to operations and program‑related inquiries and ensures legal compliance.
Leads and facilitates program status meetings with staff, Director of Customer Service Sales & Fare Media, Vice President & Treasurer, and briefings for Authority Officers, General Manager, WMATA Board Members, Federal, State, Local Government Offices, and Local Civic Organizations as required.
Promotes a community of practice and excellence to improve employee experiences.
Minimum Qualifications
Bachelor's Degree in Business or Public Administration, Finance, Accounting, Transportation Planning, or a related field of study.
Minimum ten (10) years of experience as a Project Manager in the transportation industry related to leading consultants and professional staff in the end‑to‑end contracts/procurement fulfillment and fiscal management.
A valid driver's license.
Preferred Qualifications
Master's Degree in Business or Public Administration, Finance, Accounting, Transportation Planning, or a related field of study.
Project Management Certification.
Financial Management Certification.
Contracting Official Technical Representative (COTR) certification.
Evaluation Criteria
Skills and/or behavioral assessment.
Personal interview.
Verification of education and experience (including certifications and licenses).
Criminal Background Check (a criminal conviction is not an automatic bar to employment).
Medical examination including a drug and alcohol screening (for safety sensitive positions).
Review of a current motor vehicle report.
EEO Statement WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law. This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.
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