HUB International - Glen Allen (Formerly Millennium Advisory Services, Inc.)
Observability and Automation Engineer
HUB International - Glen Allen (Formerly Millennium Advisory Services, Inc.), Chicago, Illinois, United States, 60290
Overview
Observability and Automation Engineer at HUB International - Glen Allen (Formerly Millennium Advisory Services, Inc.). HUB International is a global insurance and employee benefits broker offering a broad range of services. This role focuses on advancing automation and monitoring capabilities during a period of growth, designing scalable self-service automation solutions, and integrating them into observability platforms. You will work cross-functionally to streamline manual processes, enhance operational visibility, and support the transition to a new Managed Service Provider (MSP) and a 24/7/365 Operations Center. Responsibilities
Design, implement, and maintain observability integrations across hybrid environments (on-prem and cloud), including metrics collection, logging, alerting, and distributed tracing. Support and extend centralized dashboards and alerting logic to provide actionable insights and reduce noise across platforms such as Dynatrace, ServiceNow ITOM, and LogicMonitor. Integrate observability instrumentation into automation workflows and infrastructure deployments for real-time telemetry and proactive monitoring. Provide support, root cause analysis, and iterative improvement for automation and observability incidents, acting as a bridge between engineering and operations. Automation Engineering
Work cross-functionally to evaluate processes and procedures for automation opportunities. Identify process improvement opportunities to allow successful conversion to an automated process. Define, implement, and manage toolsets required to enable self-service, service desk, and infrastructure automation. Build, maintain, and extend reusable Ansible roles/playbooks and Terraform modules in alignment with enterprise Infrastructure as Code (IaC) standards and governance models. Collaborate with Cloud, Infrastructure, and Network teams to automate full-stack lifecycle, from provisioning to decommissioning, using IaC and CI/CD pipelines. Develop and manage Jenkins pipelines and other CI/CD automation tools to ensure reliable, test-driven deployment of automation artifacts. Build and maintain automation APIs, CLI tools, and scripts to reduce manual work across infrastructure and operations. Collaboration & Enablement
Create framework for other IT teams to utilize in automating jobs, processes, and tasks. Act as consultant to those teams to train staff and define automation best practices. Participate in code reviews, documentation, and knowledge sharing for new observability and automation capabilities across IT teams. Required Qualifications
Experience working with observability and automation platforms, including ServiceNow ITOM, Dynatrace, and LogicMonitor, with a strong understanding of telemetry standards such as OpenTelemetry, SNMP, and WMI. Experience with Microsoft Windows and Red Hat Enterprise Linux (RHEL) operating systems in hybrid cloud environments. Proficiency with Infrastructure as Code (IaC) tooling such as Ansible, Terraform, and Jenkins, including hands-on experience creating reusable modules, libraries, and pipeline integrations. Deep knowledge of CI/CD practices, with experience designing and managing pipelines that support infrastructure lifecycle automation and automated testing. Proficiency in version control systems such as GitHub and Bitbucket, supporting secure, efficient collaboration and code lifecycle management. Strong understanding of programming concepts and automation design, with experience building CLI tools and working with REST APIs. Languages: Python, .NET, PowerShell, GoLang Frameworks: Django, Flask, FastAPI Concepts: Software Development Life Cycle (SDLC), Test Driven Development (TDD) Experience with identity platforms including On-prem and Azure Active Directory and Office 365. Excellent troubleshooting skills with a focus on documentation, collaboration, and continuous improvement across cross-functional teams. Preferred Qualifications
Familiarity with cloud platforms (AWS, Azure, GCP) and modern cloud-native observability and automation practices. Familiarity with On-Prem virtualization technologies. Join Our Team
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client-focused work environment? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. Disclosure noted for salary range and compensation details; salary will be determined by location, skills, and business line. Employment Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Engineering and Information Technology Industries: Investment Management Referrals increase your chances of interviewing at HUB International - Glen Allen (Formerly Millennium Advisory Services, Inc.) by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Observability and Automation Engineer at HUB International - Glen Allen (Formerly Millennium Advisory Services, Inc.). HUB International is a global insurance and employee benefits broker offering a broad range of services. This role focuses on advancing automation and monitoring capabilities during a period of growth, designing scalable self-service automation solutions, and integrating them into observability platforms. You will work cross-functionally to streamline manual processes, enhance operational visibility, and support the transition to a new Managed Service Provider (MSP) and a 24/7/365 Operations Center. Responsibilities
Design, implement, and maintain observability integrations across hybrid environments (on-prem and cloud), including metrics collection, logging, alerting, and distributed tracing. Support and extend centralized dashboards and alerting logic to provide actionable insights and reduce noise across platforms such as Dynatrace, ServiceNow ITOM, and LogicMonitor. Integrate observability instrumentation into automation workflows and infrastructure deployments for real-time telemetry and proactive monitoring. Provide support, root cause analysis, and iterative improvement for automation and observability incidents, acting as a bridge between engineering and operations. Automation Engineering
Work cross-functionally to evaluate processes and procedures for automation opportunities. Identify process improvement opportunities to allow successful conversion to an automated process. Define, implement, and manage toolsets required to enable self-service, service desk, and infrastructure automation. Build, maintain, and extend reusable Ansible roles/playbooks and Terraform modules in alignment with enterprise Infrastructure as Code (IaC) standards and governance models. Collaborate with Cloud, Infrastructure, and Network teams to automate full-stack lifecycle, from provisioning to decommissioning, using IaC and CI/CD pipelines. Develop and manage Jenkins pipelines and other CI/CD automation tools to ensure reliable, test-driven deployment of automation artifacts. Build and maintain automation APIs, CLI tools, and scripts to reduce manual work across infrastructure and operations. Collaboration & Enablement
Create framework for other IT teams to utilize in automating jobs, processes, and tasks. Act as consultant to those teams to train staff and define automation best practices. Participate in code reviews, documentation, and knowledge sharing for new observability and automation capabilities across IT teams. Required Qualifications
Experience working with observability and automation platforms, including ServiceNow ITOM, Dynatrace, and LogicMonitor, with a strong understanding of telemetry standards such as OpenTelemetry, SNMP, and WMI. Experience with Microsoft Windows and Red Hat Enterprise Linux (RHEL) operating systems in hybrid cloud environments. Proficiency with Infrastructure as Code (IaC) tooling such as Ansible, Terraform, and Jenkins, including hands-on experience creating reusable modules, libraries, and pipeline integrations. Deep knowledge of CI/CD practices, with experience designing and managing pipelines that support infrastructure lifecycle automation and automated testing. Proficiency in version control systems such as GitHub and Bitbucket, supporting secure, efficient collaboration and code lifecycle management. Strong understanding of programming concepts and automation design, with experience building CLI tools and working with REST APIs. Languages: Python, .NET, PowerShell, GoLang Frameworks: Django, Flask, FastAPI Concepts: Software Development Life Cycle (SDLC), Test Driven Development (TDD) Experience with identity platforms including On-prem and Azure Active Directory and Office 365. Excellent troubleshooting skills with a focus on documentation, collaboration, and continuous improvement across cross-functional teams. Preferred Qualifications
Familiarity with cloud platforms (AWS, Azure, GCP) and modern cloud-native observability and automation practices. Familiarity with On-Prem virtualization technologies. Join Our Team
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client-focused work environment? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. Disclosure noted for salary range and compensation details; salary will be determined by location, skills, and business line. Employment Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Engineering and Information Technology Industries: Investment Management Referrals increase your chances of interviewing at HUB International - Glen Allen (Formerly Millennium Advisory Services, Inc.) by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr