Marathon TS
This range is provided by Marathon TS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $110,000.00/yr - $115,000.00/yr
Marathon TS is seeking a ServiceNow HR System Administrator with advanced experience supporting Human Resources (HR) ServiceNow systems. This role provides senior‑level technical support, resolves complex issues, and ensures the seamless operation of ServiceNow HR applications. The ideal candidate will be able to work independently with no supervision, provide advanced reporting and system support, and serve as a subject matter expert for escalated help desk inquiries.
Responsibilities
Utilize advanced reporting skills within ServiceNow and GTM Next to generate, interpret, and present data.
Collaborate with system owners and technical teams to identify trends, propose improvements, and maintain system performance.
Deliver Tier III support for HR systems, including ticket triage, phone, and ServiceNow assistance.
Address escalated issues from Tier I and Tier II, resolving advanced technical and system‑related questions.
Leverage deep knowledge of HR systems to provide expert‑level support to users.
Run and analyze daily, weekly, and ad‑hoc reports to support operational needs.
Independently organize, track, and resolve support tickets, ensuring timely and accurate closure.
Serve as a senior resource for Tier I and II specialists, providing mentorship and knowledge sharing.
Education and Experience
Bachelor's degree and a minimum of 8 years of IT systems support experience, preferably with HR systems; or
In lieu of a degree, an additional 4 years of relevant experience (total of 12 years).
Required Skills and Competencies
Proven expertise with ServiceNow ticketing and workflow management.
Advanced knowledge of HR systems and ability to address complex user inquiries.
Advanced reporting capabilities in ServiceNow and GTM Next.
Strong problem‑solving skills with the ability to work independently without supervision.
Excellent communication, customer service, and mentoring skills.
Clearance
Must have an
active
secret clearance.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Benefits
Medical insurance
Vision insurance
401(k)
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Base pay range $110,000.00/yr - $115,000.00/yr
Marathon TS is seeking a ServiceNow HR System Administrator with advanced experience supporting Human Resources (HR) ServiceNow systems. This role provides senior‑level technical support, resolves complex issues, and ensures the seamless operation of ServiceNow HR applications. The ideal candidate will be able to work independently with no supervision, provide advanced reporting and system support, and serve as a subject matter expert for escalated help desk inquiries.
Responsibilities
Utilize advanced reporting skills within ServiceNow and GTM Next to generate, interpret, and present data.
Collaborate with system owners and technical teams to identify trends, propose improvements, and maintain system performance.
Deliver Tier III support for HR systems, including ticket triage, phone, and ServiceNow assistance.
Address escalated issues from Tier I and Tier II, resolving advanced technical and system‑related questions.
Leverage deep knowledge of HR systems to provide expert‑level support to users.
Run and analyze daily, weekly, and ad‑hoc reports to support operational needs.
Independently organize, track, and resolve support tickets, ensuring timely and accurate closure.
Serve as a senior resource for Tier I and II specialists, providing mentorship and knowledge sharing.
Education and Experience
Bachelor's degree and a minimum of 8 years of IT systems support experience, preferably with HR systems; or
In lieu of a degree, an additional 4 years of relevant experience (total of 12 years).
Required Skills and Competencies
Proven expertise with ServiceNow ticketing and workflow management.
Advanced knowledge of HR systems and ability to address complex user inquiries.
Advanced reporting capabilities in ServiceNow and GTM Next.
Strong problem‑solving skills with the ability to work independently without supervision.
Excellent communication, customer service, and mentoring skills.
Clearance
Must have an
active
secret clearance.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Benefits
Medical insurance
Vision insurance
401(k)
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