City of Seattle
Overview
Seattle Public Utilities (SPU) is seeking four (4) Capital Projects Coordinators to join the Development Services Office (DSO). These positions will coordinate utility system improvement contracts between SPU and the development community requiring water, drainage, and wastewater system improvements. This includes understanding the administration of system development charges, reconciling system improvement contracts post construction, and reimbursing developers under SPU’s Participatory Latecomer Agreement Program. The team will also be responsible for issuing Water Availability Certificates, including drainage and wastewater requirements, essential to issuing building permits for new commercial and residential development in the SPU service area. Note: This advertisement is not a comprehensive list of duties and may evolve with the role. Responsibilities
Coordinate contracts for developer-installed SPU system improvements, including water, drainage, and wastewater mains, valves, hydrants and other appurtenances. Lead the development and implementation of business processes, service delivery improvements, and new or revised policies and programs. Prepare draft and final response letters for customer determination requests (appeals) related to utility system requirements, ensuring technical accuracy and policy alignment. Maintain organized records for audit and compliance purposes. Create GIS maps, technical drawings, and supporting documentation for utility availability certificates, latecomer agreements, and utility system improvement contracts. Represent SPU at customer and project meetings both virtually and in-person. Respond to technical and general services inquiries in both written and verbal form, maintaining high customer service standards throughout all activities. Interpret, apply, and communicate departmental policies and procedures to internal and external audiences. Manage and resolve escalated and/or sensitive customer issues in a timely manner. Coordinate final reconciliation and documentation upon completion of system improvements. Identify and resolve site-specific technical issues by consulting with SPU subject matter experts. Assess system capacity, document findings, and record necessary system modifications or improvements, as needed. Qualifications
Experience: Minimum of three (3) years in project or construction management, or a related field. Education: Bachelor’s degree in Architecture, Engineering, Business Administration, Urban Planning, or a related field. Experience and Education Equivalency: A combination of education, training, certification, and experience that provides the necessary background to perform the role. Desired Qualifications: Two (2) or more years of direct customer service experience, including technical and policy communication via phone, email, or in person. Ability to clearly interpret and convey SPU"s policies, processes, and other technical information to customers and other work groups. Excellent interpersonal skills and demonstrated ability to work effectively in a multicultural, team-oriented environment. Proven success in building and maintaining effective working relationships across departments and workgroups. Experience reviewing utility site plans. Proficiency with Microsoft Office and adaptability to learn new systems. Demonstrated ability to manage multiple deadlines in a fast-paced environment. Ability to work within SPU Workplace Expectations including Safety, Respect, Diversity, Trust, Humor, Productivity, Integrity, Innovation, Partnership and Accountability. How to Apply
In addition to fully completing the online application, please attach your resume and cover letter. Your cover letter should address your knowledge and experience related to the position. Workplace Environment and Compensation
This position offers a hybrid work schedule with an office presence required three days per week. Individual schedules will be agreed upon by the employee and their supervisor. The full salary range for this position is $54.02 - $63.14 per hour. Benefits include a comprehensive package with vacation, holidays, sick leave, medical, dental, vision, life and long-term disability insurance. More information about employee benefits is available on the City of Seattle’s website. Who May Apply
The City of Seattle encourages people of all backgrounds to apply. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. If you have any questions, please contact Charles Gilmore at charles.gilmore2@seattle.gov. Learn more about Seattle Public Utilities at www.seattle.gov/util/.
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Seattle Public Utilities (SPU) is seeking four (4) Capital Projects Coordinators to join the Development Services Office (DSO). These positions will coordinate utility system improvement contracts between SPU and the development community requiring water, drainage, and wastewater system improvements. This includes understanding the administration of system development charges, reconciling system improvement contracts post construction, and reimbursing developers under SPU’s Participatory Latecomer Agreement Program. The team will also be responsible for issuing Water Availability Certificates, including drainage and wastewater requirements, essential to issuing building permits for new commercial and residential development in the SPU service area. Note: This advertisement is not a comprehensive list of duties and may evolve with the role. Responsibilities
Coordinate contracts for developer-installed SPU system improvements, including water, drainage, and wastewater mains, valves, hydrants and other appurtenances. Lead the development and implementation of business processes, service delivery improvements, and new or revised policies and programs. Prepare draft and final response letters for customer determination requests (appeals) related to utility system requirements, ensuring technical accuracy and policy alignment. Maintain organized records for audit and compliance purposes. Create GIS maps, technical drawings, and supporting documentation for utility availability certificates, latecomer agreements, and utility system improvement contracts. Represent SPU at customer and project meetings both virtually and in-person. Respond to technical and general services inquiries in both written and verbal form, maintaining high customer service standards throughout all activities. Interpret, apply, and communicate departmental policies and procedures to internal and external audiences. Manage and resolve escalated and/or sensitive customer issues in a timely manner. Coordinate final reconciliation and documentation upon completion of system improvements. Identify and resolve site-specific technical issues by consulting with SPU subject matter experts. Assess system capacity, document findings, and record necessary system modifications or improvements, as needed. Qualifications
Experience: Minimum of three (3) years in project or construction management, or a related field. Education: Bachelor’s degree in Architecture, Engineering, Business Administration, Urban Planning, or a related field. Experience and Education Equivalency: A combination of education, training, certification, and experience that provides the necessary background to perform the role. Desired Qualifications: Two (2) or more years of direct customer service experience, including technical and policy communication via phone, email, or in person. Ability to clearly interpret and convey SPU"s policies, processes, and other technical information to customers and other work groups. Excellent interpersonal skills and demonstrated ability to work effectively in a multicultural, team-oriented environment. Proven success in building and maintaining effective working relationships across departments and workgroups. Experience reviewing utility site plans. Proficiency with Microsoft Office and adaptability to learn new systems. Demonstrated ability to manage multiple deadlines in a fast-paced environment. Ability to work within SPU Workplace Expectations including Safety, Respect, Diversity, Trust, Humor, Productivity, Integrity, Innovation, Partnership and Accountability. How to Apply
In addition to fully completing the online application, please attach your resume and cover letter. Your cover letter should address your knowledge and experience related to the position. Workplace Environment and Compensation
This position offers a hybrid work schedule with an office presence required three days per week. Individual schedules will be agreed upon by the employee and their supervisor. The full salary range for this position is $54.02 - $63.14 per hour. Benefits include a comprehensive package with vacation, holidays, sick leave, medical, dental, vision, life and long-term disability insurance. More information about employee benefits is available on the City of Seattle’s website. Who May Apply
The City of Seattle encourages people of all backgrounds to apply. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. If you have any questions, please contact Charles Gilmore at charles.gilmore2@seattle.gov. Learn more about Seattle Public Utilities at www.seattle.gov/util/.
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