Avathon
Who We Are & Why Join Us
Avathon is revolutionizing industrial AI with a powerful platform that enables businesses to harness the full potential of their operational data. Our technology seamlessly integrates and contextualizes siloed datasets, providing a 360-degree operational view that enhances decision-making and efficiency. With advanced capabilities like digital twins, natural language processing, normal behavior modeling, and machine vision, we create real-time virtual replicas of physical assets, enabling predictive maintenance, performance simulation, and operational optimization. Our AI-driven models empower companies with scalable solutions for anomaly detection, performance forecasting, and asset lifetime extension—all tailored to the complexities of industrial environments.
IT Support Specialist Avathon is looking for an
IT Support Specialist
to help manage Avathon’s corporate IT resources and end-users. The ideal candidate has experience working within a ticket management system and handling employee onboarding/offboarding activities. The position offers opportunities to continue growing by learning new technologies and learning from experienced Engineers as we build new solutions.
Responsibilities
Provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding.
Install and troubleshoot laptops, printers, and conference room equipment.
Update documentation procedures for common processes such as on/offboarding, conference room preparation, hardware purchases, and inventory management.
Shadow senior team members to continue learning technologies and common tasks.
Manage conference rooms: clean-up, organize, prepare for all-hands meetings, update cameras & iPads, troubleshoot audio/visual issues.
Manage onboarding process: create accounts, set up machines, provide building access, set up desks, provision SaaS apps.
Manage offboarding process: disable accounts, Google takeout, backup user home directories, rebuild machines, disable building access, forward email to manager.
Manage workstations, ensuring encryption (FileVault & BitLocker), firewall enabled, OS updates and upgrades, remote support, hardware/software inventory restock, and machine repairs.
Qualifications
4+ years’ experience in an IT Support or Help Desk role.
Experience installing and supporting PCs & Macs, software, and conference room equipment.
Strong troubleshooting and problem-solving skills.
Fundamental knowledge of Active Directory, Remote access tools, public cloud, Networking, and Gsuite/O360.
Strong written and verbal communication skills.
Eager to learn, produce high quality work, and self-driven personality.
This role requires 5 days a week to Pleasanton, CA, Avathon headquarters.
Location: Pleasanton, CA.
Salary The base salary range for this role is between $70,000 and $110,000 annually. Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Job Details
Seniority: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Avathon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Avathon is committed to providing reasonable accommodations throughout the recruiting process. If you need a reasonable accommodation, please contact us to discuss how we can assist you.
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IT Support Specialist Avathon is looking for an
IT Support Specialist
to help manage Avathon’s corporate IT resources and end-users. The ideal candidate has experience working within a ticket management system and handling employee onboarding/offboarding activities. The position offers opportunities to continue growing by learning new technologies and learning from experienced Engineers as we build new solutions.
Responsibilities
Provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding.
Install and troubleshoot laptops, printers, and conference room equipment.
Update documentation procedures for common processes such as on/offboarding, conference room preparation, hardware purchases, and inventory management.
Shadow senior team members to continue learning technologies and common tasks.
Manage conference rooms: clean-up, organize, prepare for all-hands meetings, update cameras & iPads, troubleshoot audio/visual issues.
Manage onboarding process: create accounts, set up machines, provide building access, set up desks, provision SaaS apps.
Manage offboarding process: disable accounts, Google takeout, backup user home directories, rebuild machines, disable building access, forward email to manager.
Manage workstations, ensuring encryption (FileVault & BitLocker), firewall enabled, OS updates and upgrades, remote support, hardware/software inventory restock, and machine repairs.
Qualifications
4+ years’ experience in an IT Support or Help Desk role.
Experience installing and supporting PCs & Macs, software, and conference room equipment.
Strong troubleshooting and problem-solving skills.
Fundamental knowledge of Active Directory, Remote access tools, public cloud, Networking, and Gsuite/O360.
Strong written and verbal communication skills.
Eager to learn, produce high quality work, and self-driven personality.
This role requires 5 days a week to Pleasanton, CA, Avathon headquarters.
Location: Pleasanton, CA.
Salary The base salary range for this role is between $70,000 and $110,000 annually. Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Job Details
Seniority: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Avathon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Avathon is committed to providing reasonable accommodations throughout the recruiting process. If you need a reasonable accommodation, please contact us to discuss how we can assist you.
#J-18808-Ljbffr