Stadler
Head of Stadler Rail Service (SRS) - North America – Salt Lake City, UT
Stadler, Salt Lake City, Utah, United States, 84193
Head of Stadler Rail Service (SRS) – North America
Location: Salt Lake City, UT
How You Can Make An Impact The Head of Stadler Rail Service (SRS) – North America is responsible for overseeing the strategic and operational management of all vehicle service centers across the region. This leader ensures high‑quality service delivery, operational efficiency, customer satisfaction, and compliance with safety and regulatory standards. The role involves managing a large team, driving continuous improvement and aligning service operations with the company's broader business goals.
Key Activities
Develop and implement a regional strategy for railcar service operations aligned with corporate goals.
Identify opportunities for expansion, modernization, and efficiency improvements across service centers.
Collaborate with executive leadership on long‑term planning and capital investment.
Manage day‑to‑day operations of multiple railcar service centers, including mobile repair units.
Ensure adherence to AAR (Association of American Railroads), FRA (Federal Railroad Administration), and other regulatory standards.
Oversee scheduling, inspections, repairs, retrofits, and overhauls of railcars.
Lead and develop a high‑performing team of service managers, engineers, and technicians.
Promote a culture of safety, accountability, and continuous improvement.
Implement training programs to ensure workforce readiness and compliance.
Serve as the primary point of contact for key clients, ensuring service quality and responsiveness.
Manage service contracts, SLAs, and customer satisfaction metrics.
Coordinate with rail operators, leasing companies, and OEMs.
Develop and manage the regional budget, including labor, materials, and capital expenditures.
Monitor financial performance and implement cost‑control measures.
Optimize inventory and supply chain for parts and materials.
Drive adoption of digital tools for maintenance tracking, diagnostics, and reporting.
Evaluate and implement new technologies for predictive maintenance and automation.
Ensure data integrity and reporting accuracy across all service locations.
Qualifications
Bachelor's degree in Mechanical Engineering, Transportation Management, Business, or related field (MBA or PE license preferred).
10+ years of experience in railcar maintenance or heavy equipment service, with 5+ years in a senior leadership role.
Extensive knowledge of FRA regulations and railcar repair standards.
Strong leadership, communication, and organizational skills.
Ability to develop and implement long‑term plans aligned with business goals.
Understands market trends, regulatory changes, and industry dynamics in rail transportation.
Expertise in managing large‑scale, multi‑site service operations.
Strong focus on process optimization, quality control, and efficiency.
Familiarity with lean principles and continuous improvement methodologies.
Fluent in English; German is a plus.
Seniority Level Executive
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Railroad Equipment Manufacturing
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How You Can Make An Impact The Head of Stadler Rail Service (SRS) – North America is responsible for overseeing the strategic and operational management of all vehicle service centers across the region. This leader ensures high‑quality service delivery, operational efficiency, customer satisfaction, and compliance with safety and regulatory standards. The role involves managing a large team, driving continuous improvement and aligning service operations with the company's broader business goals.
Key Activities
Develop and implement a regional strategy for railcar service operations aligned with corporate goals.
Identify opportunities for expansion, modernization, and efficiency improvements across service centers.
Collaborate with executive leadership on long‑term planning and capital investment.
Manage day‑to‑day operations of multiple railcar service centers, including mobile repair units.
Ensure adherence to AAR (Association of American Railroads), FRA (Federal Railroad Administration), and other regulatory standards.
Oversee scheduling, inspections, repairs, retrofits, and overhauls of railcars.
Lead and develop a high‑performing team of service managers, engineers, and technicians.
Promote a culture of safety, accountability, and continuous improvement.
Implement training programs to ensure workforce readiness and compliance.
Serve as the primary point of contact for key clients, ensuring service quality and responsiveness.
Manage service contracts, SLAs, and customer satisfaction metrics.
Coordinate with rail operators, leasing companies, and OEMs.
Develop and manage the regional budget, including labor, materials, and capital expenditures.
Monitor financial performance and implement cost‑control measures.
Optimize inventory and supply chain for parts and materials.
Drive adoption of digital tools for maintenance tracking, diagnostics, and reporting.
Evaluate and implement new technologies for predictive maintenance and automation.
Ensure data integrity and reporting accuracy across all service locations.
Qualifications
Bachelor's degree in Mechanical Engineering, Transportation Management, Business, or related field (MBA or PE license preferred).
10+ years of experience in railcar maintenance or heavy equipment service, with 5+ years in a senior leadership role.
Extensive knowledge of FRA regulations and railcar repair standards.
Strong leadership, communication, and organizational skills.
Ability to develop and implement long‑term plans aligned with business goals.
Understands market trends, regulatory changes, and industry dynamics in rail transportation.
Expertise in managing large‑scale, multi‑site service operations.
Strong focus on process optimization, quality control, and efficiency.
Familiarity with lean principles and continuous improvement methodologies.
Fluent in English; German is a plus.
Seniority Level Executive
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Railroad Equipment Manufacturing
#J-18808-Ljbffr