Richemont
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Sales Director – Cartier, Miami Design District Key Responsibilities Achieve and/or exceed Sales Plans and lead business development initiatives
Drive sales team to consistently achieve or exceed sales targets
Maximize business opportunities by creating synergies and efficiency throughout the entire boutique across all floors
Responsible for defining and implementing the business development strategy for High Jewelry in partnership with the HJ sales manager
Collaborate with all Corporate Departments (i.e. visual merchandising, merchandising, marketing, etc.) and communicate to Executives to leverage business analysis and opportunities
Develop a strong knowledge of the boutique business and assess local market opportunities to implement a proactive andeffective sales strategy
Partner with the Regional Client Engagement Director and the Boutique Client Engagement Director to implement Clienteling strategies to improve new client acquisition and loyal client retention
Actively promote networking activities including client events
Manage and develop team
Motivate and support the overall sales staff, including a team of managers andsales associates
Communicate strategic brand focuses to management team
Regularly conduct team meetings, ensuring that staff is aware of the targets and client experience best practices
Ensure that administrative and HR tasks (including but not limited to scheduling, payroll and overtime management) are being managed by the Managers on a regular basis
Actively recruit and maintain talent pipeline
Partner with the Boutique Director and other Managers in order to elaborate and implement the coaching and training strategy for the sales team
Lead the performance management process through regularly scheduled individual meetings with the Managersincluding biannual performance review
Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees
Responsible for creating a positive and united work environment amongst all staff
Ensure exceptional client experience and develop client relationships
Partner with Boutique Managers to ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism
Partner with Managers and High Jewelry team to ensure development of long term client relationships resulting in increased business opportunities
Model luxury experience behavior and maintain a regular presence on the floor
Operational support
Support boutique management with boutique controllableoperating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
Partner with Operations Manager and Service Salon Managerto ensure fluidity of operations
Daily set up and break down of boutique for opening/closing, as needed
Knowledge and compliance
Possess deep understanding and knowledge of brand and full range of all products and services to convey Cartier heritage and values
Promote the implementation of new technology based service tools
Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
Possess a full understanding of the relevant marketplace and client demographic
Brand Ambassador
Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
Education
MBA is preferred
Additional language skills (Spanish, Mandarin, Portuguese, Russian) are a plus
Required Experience
A minimum of 10 years of management, especially in the field of luxury retail
Technical Skills & Abilities
Must be available to work retail hours including weekends
Strong leadership skills
Ability to work in a fast-paced retail store environment
Flexible mindset with the ability to embrace changes
Excellent analytical, organizational, and interpersonal communication skills required
Proactive approach to analyzing business and human resource needs.
Ability to motivate and develop team as per Cartier\'s image
Ability to project an approachable and professional image in manner and demeanor
We Offer We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future!
Expected salary range: $150,000 to $160,000. Please note, salaries will be negotiated based on relevant skills and experience.
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Sales Director – Cartier, Miami Design District Key Responsibilities Achieve and/or exceed Sales Plans and lead business development initiatives
Drive sales team to consistently achieve or exceed sales targets
Maximize business opportunities by creating synergies and efficiency throughout the entire boutique across all floors
Responsible for defining and implementing the business development strategy for High Jewelry in partnership with the HJ sales manager
Collaborate with all Corporate Departments (i.e. visual merchandising, merchandising, marketing, etc.) and communicate to Executives to leverage business analysis and opportunities
Develop a strong knowledge of the boutique business and assess local market opportunities to implement a proactive andeffective sales strategy
Partner with the Regional Client Engagement Director and the Boutique Client Engagement Director to implement Clienteling strategies to improve new client acquisition and loyal client retention
Actively promote networking activities including client events
Manage and develop team
Motivate and support the overall sales staff, including a team of managers andsales associates
Communicate strategic brand focuses to management team
Regularly conduct team meetings, ensuring that staff is aware of the targets and client experience best practices
Ensure that administrative and HR tasks (including but not limited to scheduling, payroll and overtime management) are being managed by the Managers on a regular basis
Actively recruit and maintain talent pipeline
Partner with the Boutique Director and other Managers in order to elaborate and implement the coaching and training strategy for the sales team
Lead the performance management process through regularly scheduled individual meetings with the Managersincluding biannual performance review
Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees
Responsible for creating a positive and united work environment amongst all staff
Ensure exceptional client experience and develop client relationships
Partner with Boutique Managers to ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism
Partner with Managers and High Jewelry team to ensure development of long term client relationships resulting in increased business opportunities
Model luxury experience behavior and maintain a regular presence on the floor
Operational support
Support boutique management with boutique controllableoperating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
Partner with Operations Manager and Service Salon Managerto ensure fluidity of operations
Daily set up and break down of boutique for opening/closing, as needed
Knowledge and compliance
Possess deep understanding and knowledge of brand and full range of all products and services to convey Cartier heritage and values
Promote the implementation of new technology based service tools
Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
Possess a full understanding of the relevant marketplace and client demographic
Brand Ambassador
Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
Education
MBA is preferred
Additional language skills (Spanish, Mandarin, Portuguese, Russian) are a plus
Required Experience
A minimum of 10 years of management, especially in the field of luxury retail
Technical Skills & Abilities
Must be available to work retail hours including weekends
Strong leadership skills
Ability to work in a fast-paced retail store environment
Flexible mindset with the ability to embrace changes
Excellent analytical, organizational, and interpersonal communication skills required
Proactive approach to analyzing business and human resource needs.
Ability to motivate and develop team as per Cartier\'s image
Ability to project an approachable and professional image in manner and demeanor
We Offer We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future!
Expected salary range: $150,000 to $160,000. Please note, salaries will be negotiated based on relevant skills and experience.
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