University of California, San Francisco
Unified Communications Services Engineer
University of California, San Francisco, San Francisco, California, United States, 94199
Unified Communications Services Engineer
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Unified Communications Services Engineer
role at
University of California, San Francisco .
The Unified Communications Services Engineer will oversee the implementation, maintenance, and operations of the University’s Digital Workplace Unified Communications Services systems and infrastructure. This role will provide engineering and technical support for digital workplace communications infrastructure and services to ensure systems are operating at the highest efficiency. The Engineer will assist in configuring, troubleshooting, and maintaining University telephony equipment across multiple platforms in addition to Zoom Digital Workplace Services. The role may involve providing technical and training assistance to other IS teams and ensuring that industry best practices are applied across all relevant technologies and procedures.
Job Type: Full Time Job ID: 86558BR
Salary range: $90,700 - $193,500 (Annual Rate).
The University of California, San Francisco (UCSF) is a leading academic healthcare organization, home to groundbreaking discoveries, world‑class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24×7 support to the University community, always upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.
Required Qualifications
Bachelor’s degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
3 to 5+ years of experience working in one or more of the following fields: unified communications, information technology, Zoom Digital Workplace, or network operations.
Ability to perform complex analysis and take a lead role in the design, specification, and installation of distribution and access electronics. Evaluates and tests new or enhanced electronics and services. Provides expert advice to users/units on communication needs.
Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.
Strong written and verbal communication skills and ability to communicate technical information and ideas to a diverse community of colleagues and stakeholders.
Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.
Strong organizational skills and ability to balance competing priorities and support concurrent projects. Experience working in a project‑based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
Strong demonstrated problem‑solving skills; scopes solutions based on knowledge of available resources and timelines. Ability to ask questions, gather information, evaluate options, and make decisions with integrity.
Ability to think creatively and propose innovative ideas, including the incorporation of new technologies or processes. Ability to work with agility in a fast‑paced environment.
Preferred Qualifications
Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)
Experience supporting large‑scale telephony implementations and upgrades and delivering reliable, quality service within a higher education environment.
Experience supporting large‑scale Zoom Digital Workplace Services and integrations within a higher education environment.
Demonstrated hands‑on experience with network transport, design, planning, and implementation. Thorough understanding of various network hardware platforms, network‑related protocols, and software, including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level, and related technical standards critical to the operation of interconnected networks.
Knowledge of voice applications and unified communications service networks, including network appliances (e.g., unified communications managers, voice switches, media gateways, routers, load balancers, firewalls, and Zoom Digital Workplace Services).
Experience with service management, asset management, and billing tools (e.g., ServiceNow, Pinnacle). Experience with PBX, voicemail, call center management, and carrier services (e.g., Avaya Communications Manager, 2nd Nature, Avaya Aura Messaging, Frontier Centrex Manager, AT&T Centrex Manager), and Zoom Digital Workplace Services.
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate‑level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10‑campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health.
Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Job Code and Payroll Title: 005168 COMM AND NETWORK TCHL ANL 3 TX Job Category: Clinical Systems / IT Professionals Job Class: Career Percent: 100% Location: San Francisco, CA – Mission Center Building (SF) Work Style: Fully On‑Site Shift: Days – 8 Hours (M‑F, 9am‑5pm, as required after hours support)
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Unified Communications Services Engineer
role at
University of California, San Francisco .
The Unified Communications Services Engineer will oversee the implementation, maintenance, and operations of the University’s Digital Workplace Unified Communications Services systems and infrastructure. This role will provide engineering and technical support for digital workplace communications infrastructure and services to ensure systems are operating at the highest efficiency. The Engineer will assist in configuring, troubleshooting, and maintaining University telephony equipment across multiple platforms in addition to Zoom Digital Workplace Services. The role may involve providing technical and training assistance to other IS teams and ensuring that industry best practices are applied across all relevant technologies and procedures.
Job Type: Full Time Job ID: 86558BR
Salary range: $90,700 - $193,500 (Annual Rate).
The University of California, San Francisco (UCSF) is a leading academic healthcare organization, home to groundbreaking discoveries, world‑class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24×7 support to the University community, always upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.
Required Qualifications
Bachelor’s degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
3 to 5+ years of experience working in one or more of the following fields: unified communications, information technology, Zoom Digital Workplace, or network operations.
Ability to perform complex analysis and take a lead role in the design, specification, and installation of distribution and access electronics. Evaluates and tests new or enhanced electronics and services. Provides expert advice to users/units on communication needs.
Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.
Strong written and verbal communication skills and ability to communicate technical information and ideas to a diverse community of colleagues and stakeholders.
Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.
Strong organizational skills and ability to balance competing priorities and support concurrent projects. Experience working in a project‑based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
Strong demonstrated problem‑solving skills; scopes solutions based on knowledge of available resources and timelines. Ability to ask questions, gather information, evaluate options, and make decisions with integrity.
Ability to think creatively and propose innovative ideas, including the incorporation of new technologies or processes. Ability to work with agility in a fast‑paced environment.
Preferred Qualifications
Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)
Experience supporting large‑scale telephony implementations and upgrades and delivering reliable, quality service within a higher education environment.
Experience supporting large‑scale Zoom Digital Workplace Services and integrations within a higher education environment.
Demonstrated hands‑on experience with network transport, design, planning, and implementation. Thorough understanding of various network hardware platforms, network‑related protocols, and software, including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level, and related technical standards critical to the operation of interconnected networks.
Knowledge of voice applications and unified communications service networks, including network appliances (e.g., unified communications managers, voice switches, media gateways, routers, load balancers, firewalls, and Zoom Digital Workplace Services).
Experience with service management, asset management, and billing tools (e.g., ServiceNow, Pinnacle). Experience with PBX, voicemail, call center management, and carrier services (e.g., Avaya Communications Manager, 2nd Nature, Avaya Aura Messaging, Frontier Centrex Manager, AT&T Centrex Manager), and Zoom Digital Workplace Services.
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate‑level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10‑campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health.
Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Job Code and Payroll Title: 005168 COMM AND NETWORK TCHL ANL 3 TX Job Category: Clinical Systems / IT Professionals Job Class: Career Percent: 100% Location: San Francisco, CA – Mission Center Building (SF) Work Style: Fully On‑Site Shift: Days – 8 Hours (M‑F, 9am‑5pm, as required after hours support)
#J-18808-Ljbffr