MRC Global Inc.
Sales & Service Representative
MRC Global Inc., Charlotte, North Carolina, United States, 28245
**Job Purpose** The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance. **Key Duties & Responsibilities**
Individual must be able to perform the essential duties with or without reasonable accommodation. Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs. Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.**Required Experience**
One (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse services.OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.
**Skills & Abilities**Ability to communicate and promote ideas and transfer detailed knowledge to others.
Ability to effectively present information in one-on-one and small group situations.
### Comprehensive Benefits**MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. #J-18808-Ljbffr
Individual must be able to perform the essential duties with or without reasonable accommodation. Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs. Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.**Required Experience**
One (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse services.OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.
**Skills & Abilities**Ability to communicate and promote ideas and transfer detailed knowledge to others.
Ability to effectively present information in one-on-one and small group situations.
### Comprehensive Benefits**MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. #J-18808-Ljbffr