Plaid
Engineering Manager - Customer Access & Experience
Plaid, San Francisco, California, United States, 94199
Engineering Manager - Customer Access & Experience
Mission: Deliver trusted, transparent integration experiences that reduce support needs and improve customer trust. The CAX team is responsible for ensuring that Customers have the highest visibility into Plaid’s DP integrations, with clarity on whether issues are occurring and why they are occurring. Further, this team is also responsible for sharing the latest updates and investments in Plaid’s data supply so that Customers can make informed updates for their users.
Responsibilities
Deliver on the mandate to provide greater Customer visibility through a revamped experience in the Developer Dashboard, thereby reducing customers’ support burden.
Ensure technical execution quality, delivery velocity, and team health.
Partner cross‑functionally with Product and Partnerships to align on the roadmap and support migrations.
Evolve team processes and infrastructure to support rapid iteration without sacrificing reliability.
Grow and mentor a high‑performing engineering team.
Actively participate in roadmap planning, design reviews, and hands‑on technical work when needed.
Drive accountability for longtail access uptime, reliability, and system observability.
Products: New access experience; Institution Insights, Support Experience.
Registrations of items/customers from the old extractor to the new extractors.
Registration of customers with banks.
Qualifications
Prior full‑stack product experience. Strong product intuition and the ability to work across ambiguous problem spaces.
Prior high‑scale systems experience, strong systems thinking, and ability to evaluate architectural tradeoffs.
Demonstrated experience leading high‑performing engineering teams.
Track record of mentoring engineers and growing technical leaders.
Excellent communication and cross‑functional collaboration skills.
Compensation & Benefits Target base salary: $214,800–$366,000 per year. Additional compensation in the form of equity and/or commission depends on the offered position. Plaid provides a comprehensive benefits plan, including medical, dental, vision, and 401(k). Pay is based on factors such as scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time.
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Responsibilities
Deliver on the mandate to provide greater Customer visibility through a revamped experience in the Developer Dashboard, thereby reducing customers’ support burden.
Ensure technical execution quality, delivery velocity, and team health.
Partner cross‑functionally with Product and Partnerships to align on the roadmap and support migrations.
Evolve team processes and infrastructure to support rapid iteration without sacrificing reliability.
Grow and mentor a high‑performing engineering team.
Actively participate in roadmap planning, design reviews, and hands‑on technical work when needed.
Drive accountability for longtail access uptime, reliability, and system observability.
Products: New access experience; Institution Insights, Support Experience.
Registrations of items/customers from the old extractor to the new extractors.
Registration of customers with banks.
Qualifications
Prior full‑stack product experience. Strong product intuition and the ability to work across ambiguous problem spaces.
Prior high‑scale systems experience, strong systems thinking, and ability to evaluate architectural tradeoffs.
Demonstrated experience leading high‑performing engineering teams.
Track record of mentoring engineers and growing technical leaders.
Excellent communication and cross‑functional collaboration skills.
Compensation & Benefits Target base salary: $214,800–$366,000 per year. Additional compensation in the form of equity and/or commission depends on the offered position. Plaid provides a comprehensive benefits plan, including medical, dental, vision, and 401(k). Pay is based on factors such as scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time.
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