Crystal Creek Hospitality
General Manager - Planters Inn
Crystal Creek Hospitality, Charleston, South Carolina, United States, 29408
About Planters Inn And Peninsula Grill
When Planters Inn was built in 1844, it secured the best location of all Charleston hotels. Today, the iconic hotel presides over the corner of Market & Meeting Street — the heart of Historic Charleston, South Carolina. Planters Inn is South Carolina's only Relais & Châteaux Hotel, offering luxury, personal space, and added privacy. In Charleston, Peninsula Grill is the Four-Diamond and Four-Star restaurant known for a spectacular setting, fresh cuisine, exemplary service, an award-winning wine list and an enchanting dining experience. Job Overview The General Manager ("GM") is responsible for all aspects of operations at the hotel, team management, and guest experience. The GM is an ambassador for the hotel and Crystal Creek Hospitality (corporate office). The ideal candidate is well rounded in sales, hotel operations (Rooms and F&B), human resources, guest service and asset management. This role manages and directs staff management in engineering, rooms, food and beverage and administration. The role is responsible for the overall direction, coordination, and evaluation of the hotel's leadership team and for carrying out leadership responsibilities in accordance with the organization's policies and applicable laws. In addition to overall hotel operations, this role includes direct oversight of the hotel's fine dining restaurant and café, ensuring both venues deliver exceptional guest experiences, maintain brand and service standards, achieve financial performance goals, and operate in compliance with health, safety, and hospitality best practices. Essential Job Functions Develops a positive workplace culture through action plans designed to improve team member retention and foster teamwork, communication, engagement, and trust Thoroughly understands all duties of all staff and departmental functions Monitors and develops team members' performance, including coaching, feedback, professional development, and recognition of achieved goals Accountable for hotel recruitment, staffing, and training; ensures department managers are qualified and effective Sets measurable departmental objectives and performance expectations Ensures compliance with Crystal Creek Hospitality standards of product, quality, and operational performance Responsible for the execution and impact of all policies and procedures for the hotel Reviews and evaluats guest feedback and proactively addresses opportunities and trends Ensures customer satisfaction by soliciting feedback and improving standards Understands revenue generation and yield management; collaborates on maximizing revenue through rate positioning and occupancy optimization Controls expenses based on revenue forecasts to maximize profitability Maintains proper staffing guidelines based on budget and occupancy Manages the budget process and P&L reporting Prepares ownership operation and marketing reports Directs the overall property sales effort in partnership with the Corporate Vice President of Sales and Marketing Oversees guest service recovery and problem resolution Ensures employee satisfaction as measured by the hotel’s annual engagement survey Meets overall growth objectives and works cross-functionally with management and owners Collaborates with property staff, corporate support partners and vendors; oversees repairs, renovations and improvements with focus on life safety and risk management Ensures quality and efficiency of contracted work; enforces contract scope and hotel standards Maintains relationships with contracted labor agencies Supports inspections and preventative maintenance Identifies and closes operational gaps through audits and improvements Ensures licenses and permits are maintained and compliant with Brand and Governmental requirements Maintains a strong leadership presence in the local community Direct oversight of all food and beverage operations, including fine dining and café, ensuring experiences, efficiency and profitability Develops and enforces service standards aligned with the fine dining brand, including menu presentation and wine service Collaborates on seasonal menus and health and safety compliance Oversees beverage programs and wine list, in partnership with culinary leadership Delivers luxury service in the fine dining restaurant and high-quality service in the café Monitors cost controls for labor, food, and beverage against budget Implements marketing initiatives and events to drive revenue and visibility Conducts regular walk-throughs to ensure cleanliness and ambiance Recruits, trains, and develops management and service teams for the restaurant and café Reviews guest feedback for the fine dining restaurant and café and adjusts operations accordingly Performs other job-related duties as assigned About Us Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality. We value trust, diversity, and a culture that honors our employees, guests, and investors. Requirements ESSENTIAL QUALIFICATIONS Bachelor's degree in hospitality management or equivalent field and/or progressive industry experience Ten years of progressive leadership experience in hotel operations Strong customer service aptitude Strong analytical and reasoning skills Extensive knowledge of yield and revenue management Understanding of budgetary and fiscal responsibility Excellent verbal and written communication skills Excellent organizational and time management skills Excellent problem solving and conflict resolution skills Active team player with cross-team collaboration Carrier of Crystal Creek Hospitality culture and leadership example Physical Demands & Work Environment The physical demands and work environment described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. The role requires standing, handling, reaching, communicating, and various lifting up to 50 pounds as specified. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan with Matching (401k, IRA) Life Insurance Paid Time Off Family Leave Short Term & Long Term Disability Training & Development
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When Planters Inn was built in 1844, it secured the best location of all Charleston hotels. Today, the iconic hotel presides over the corner of Market & Meeting Street — the heart of Historic Charleston, South Carolina. Planters Inn is South Carolina's only Relais & Châteaux Hotel, offering luxury, personal space, and added privacy. In Charleston, Peninsula Grill is the Four-Diamond and Four-Star restaurant known for a spectacular setting, fresh cuisine, exemplary service, an award-winning wine list and an enchanting dining experience. Job Overview The General Manager ("GM") is responsible for all aspects of operations at the hotel, team management, and guest experience. The GM is an ambassador for the hotel and Crystal Creek Hospitality (corporate office). The ideal candidate is well rounded in sales, hotel operations (Rooms and F&B), human resources, guest service and asset management. This role manages and directs staff management in engineering, rooms, food and beverage and administration. The role is responsible for the overall direction, coordination, and evaluation of the hotel's leadership team and for carrying out leadership responsibilities in accordance with the organization's policies and applicable laws. In addition to overall hotel operations, this role includes direct oversight of the hotel's fine dining restaurant and café, ensuring both venues deliver exceptional guest experiences, maintain brand and service standards, achieve financial performance goals, and operate in compliance with health, safety, and hospitality best practices. Essential Job Functions Develops a positive workplace culture through action plans designed to improve team member retention and foster teamwork, communication, engagement, and trust Thoroughly understands all duties of all staff and departmental functions Monitors and develops team members' performance, including coaching, feedback, professional development, and recognition of achieved goals Accountable for hotel recruitment, staffing, and training; ensures department managers are qualified and effective Sets measurable departmental objectives and performance expectations Ensures compliance with Crystal Creek Hospitality standards of product, quality, and operational performance Responsible for the execution and impact of all policies and procedures for the hotel Reviews and evaluats guest feedback and proactively addresses opportunities and trends Ensures customer satisfaction by soliciting feedback and improving standards Understands revenue generation and yield management; collaborates on maximizing revenue through rate positioning and occupancy optimization Controls expenses based on revenue forecasts to maximize profitability Maintains proper staffing guidelines based on budget and occupancy Manages the budget process and P&L reporting Prepares ownership operation and marketing reports Directs the overall property sales effort in partnership with the Corporate Vice President of Sales and Marketing Oversees guest service recovery and problem resolution Ensures employee satisfaction as measured by the hotel’s annual engagement survey Meets overall growth objectives and works cross-functionally with management and owners Collaborates with property staff, corporate support partners and vendors; oversees repairs, renovations and improvements with focus on life safety and risk management Ensures quality and efficiency of contracted work; enforces contract scope and hotel standards Maintains relationships with contracted labor agencies Supports inspections and preventative maintenance Identifies and closes operational gaps through audits and improvements Ensures licenses and permits are maintained and compliant with Brand and Governmental requirements Maintains a strong leadership presence in the local community Direct oversight of all food and beverage operations, including fine dining and café, ensuring experiences, efficiency and profitability Develops and enforces service standards aligned with the fine dining brand, including menu presentation and wine service Collaborates on seasonal menus and health and safety compliance Oversees beverage programs and wine list, in partnership with culinary leadership Delivers luxury service in the fine dining restaurant and high-quality service in the café Monitors cost controls for labor, food, and beverage against budget Implements marketing initiatives and events to drive revenue and visibility Conducts regular walk-throughs to ensure cleanliness and ambiance Recruits, trains, and develops management and service teams for the restaurant and café Reviews guest feedback for the fine dining restaurant and café and adjusts operations accordingly Performs other job-related duties as assigned About Us Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality. We value trust, diversity, and a culture that honors our employees, guests, and investors. Requirements ESSENTIAL QUALIFICATIONS Bachelor's degree in hospitality management or equivalent field and/or progressive industry experience Ten years of progressive leadership experience in hotel operations Strong customer service aptitude Strong analytical and reasoning skills Extensive knowledge of yield and revenue management Understanding of budgetary and fiscal responsibility Excellent verbal and written communication skills Excellent organizational and time management skills Excellent problem solving and conflict resolution skills Active team player with cross-team collaboration Carrier of Crystal Creek Hospitality culture and leadership example Physical Demands & Work Environment The physical demands and work environment described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. The role requires standing, handling, reaching, communicating, and various lifting up to 50 pounds as specified. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan with Matching (401k, IRA) Life Insurance Paid Time Off Family Leave Short Term & Long Term Disability Training & Development
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