BIOLOGIQUE RECHERCHE
Role: Counter Manager
Summary
As the Counter Manager, you are the ambassador of our brand within the department store. You are responsible for driving sales performance, overseeing spa operations, and managing a team of estheticians and brand ambassadors. Through expert product knowledge, refined client service, and strong team leadership, you will elevate the in-store experience, grow the client base, and ensure every touchpoint reflects the prestige of the brand. Key Responsibilities
Team Leadership & Talent Development Lead, coach, and develop a high-performing team of estheticians and sales associates to achieve individual and counter goals.
Conduct regular training on product knowledge, luxury client service, and retail best practices.
Foster a collaborative and supportive team culture rooted in excellence, consistency, and brand integrity.
Sales Strategy & Event Execution Own and manage counter sales projections, business & sales strategy, client experience & team success.
Maximize sales through proactive outreach, personalized clienteling, and strategic event planning.
Implement retail activations, new product launches, and promotional initiatives that drive traffic and boost conversion.
Monitor performance KPIs, optimize staffing, and report key metrics to brand and department store stakeholders.
Client Experience & Skincare Expertise Deliver personalized skincare consultations and educate clients on high-performance regimens that align with their skin goals.
Ensure every guest receives an exceptional experience, whether shopping at the counter or visiting the spa suite.
Serve as the lead authority on brand positioning, ingredients, and service philosophy—providing a luxurious and informative client journey.
Spa Appointment & Treatment Coordination Oversee the daily schedule and operations of the in-store spa suite, ensuring efficiency, accuracy, and a seamless client flow.
Manage the booking, confirmation, and follow-up process for facial appointments and treatment services.
Ensure estheticians are supported with the tools, protocols, and timing required to deliver exceptional treatments.
Operations & Visual Merchandising Maintain an elevated counter and spa environment through meticulous cleanliness, inventory management, and visual presentation.
Ensure compliance with all health, safety, and operational procedures in collaboration with store management.
Manage POS transactions, daily opening/closing, and ensure accuracy of reporting and spa appointment records.
Experience & Qualifications Minimum 3 years of experience in a luxury skincare, spa, or beauty retail environment
Prior experience managing teams and spa or treatment room operations preferred
Strong skincare knowledge and a passion for wellness and results-driven services
Must be available to work a flexible schedule including weekends, evenings, and holidays
Core Competencies Leadership presence with the ability to coach, inspire, and hold a team accountable
High-touch service skills with strong emotional intelligence and discretion
Sales-driven mindset with clienteling expertise and goal orientation
Organizational excellence and the ability to manage both service and retail operations
Technical Proficiency Proficiency in appointment scheduling systems, department store POS, and CRM tools
Comfortable analyzing performance reports and translating insights into action
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Summary
As the Counter Manager, you are the ambassador of our brand within the department store. You are responsible for driving sales performance, overseeing spa operations, and managing a team of estheticians and brand ambassadors. Through expert product knowledge, refined client service, and strong team leadership, you will elevate the in-store experience, grow the client base, and ensure every touchpoint reflects the prestige of the brand. Key Responsibilities
Team Leadership & Talent Development Lead, coach, and develop a high-performing team of estheticians and sales associates to achieve individual and counter goals.
Conduct regular training on product knowledge, luxury client service, and retail best practices.
Foster a collaborative and supportive team culture rooted in excellence, consistency, and brand integrity.
Sales Strategy & Event Execution Own and manage counter sales projections, business & sales strategy, client experience & team success.
Maximize sales through proactive outreach, personalized clienteling, and strategic event planning.
Implement retail activations, new product launches, and promotional initiatives that drive traffic and boost conversion.
Monitor performance KPIs, optimize staffing, and report key metrics to brand and department store stakeholders.
Client Experience & Skincare Expertise Deliver personalized skincare consultations and educate clients on high-performance regimens that align with their skin goals.
Ensure every guest receives an exceptional experience, whether shopping at the counter or visiting the spa suite.
Serve as the lead authority on brand positioning, ingredients, and service philosophy—providing a luxurious and informative client journey.
Spa Appointment & Treatment Coordination Oversee the daily schedule and operations of the in-store spa suite, ensuring efficiency, accuracy, and a seamless client flow.
Manage the booking, confirmation, and follow-up process for facial appointments and treatment services.
Ensure estheticians are supported with the tools, protocols, and timing required to deliver exceptional treatments.
Operations & Visual Merchandising Maintain an elevated counter and spa environment through meticulous cleanliness, inventory management, and visual presentation.
Ensure compliance with all health, safety, and operational procedures in collaboration with store management.
Manage POS transactions, daily opening/closing, and ensure accuracy of reporting and spa appointment records.
Experience & Qualifications Minimum 3 years of experience in a luxury skincare, spa, or beauty retail environment
Prior experience managing teams and spa or treatment room operations preferred
Strong skincare knowledge and a passion for wellness and results-driven services
Must be available to work a flexible schedule including weekends, evenings, and holidays
Core Competencies Leadership presence with the ability to coach, inspire, and hold a team accountable
High-touch service skills with strong emotional intelligence and discretion
Sales-driven mindset with clienteling expertise and goal orientation
Organizational excellence and the ability to manage both service and retail operations
Technical Proficiency Proficiency in appointment scheduling systems, department store POS, and CRM tools
Comfortable analyzing performance reports and translating insights into action
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