Help Desk Engineer - Remote

We are seeking an Inside Service Engineer (in other companies this person could hold the title of Service Desk Analyst, Technical Support Specialist, IT Support Engineer, Help Desk, Service Desk Support), who thrives in a fast-paced, client-focused environment, delivering prompt and effective technical support.In this role, you’ll help users by quickly solving tech issues and keeping things running smoothly. You’ll handle a wide range of tasks, from resolving printer issues and password resets to troubleshooting MFA, verifying suspicious emails, and responding to antivirus alerts. You'll also provide support for client-specific applications and assist with new user setups. Working remotely, you’ll manage tickets using ConnectWise PSA, maintain accurate documentation in Hudu, and collaborate with your team to keep systems performing their best. You should be comfortable with basic networking concepts and be ready to jump in where needed. You’ll regularly interact with customers, stay ahead of potential issues, and participate in team meetings to stay aligned and informed.To be successful in this role, you should have hands-on experience supporting end users in a service desk or help desk environment. You’ll need strong troubleshooting skills across common technical issues like printers, password resets, MFA, and antivirus alerts. Familiarity with ticketing systems, time entry, and documentation tools, such as ConnectWise PSA and Hudu or IT Glue, is important. A general understanding of firewalls, switches, and desktop computers will help you succeed. Strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently are essential for delivering a great client experience.General job duties include:Rapidly adapt to new technologies and maintain updated knowledge of computer systemsAttend team meetings and improve technical skills continuously Preferred Skills & Qualifications:Two-year technical degree and 1-5 years of service center support experience Preferred experience with a Managed Service Provider (MSP), but is not requiredExperience with Active Directory, Entra ID/Azure AD, Hudu or IT Glue, Nilear, Connectwise PSA (Connectwise Manage), and N-able/N-central RMM, or related systemsStrong organizational, communication, and problem-solving skills’Professional demeanor and ability to work independently or in a team Physical Requirements: Ability to work in office or remotely with a dedicated, distraction-free workspace Compensation: The compensation is expected to start at $50,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.Benefits: Opportunities for continued education and certifications With locations in the Twin Cities, Naples, and Tallahassee, Element is a trusted technology partner committed to delivering strategic IT solutions. Our team brings over 200 years of combined experience, ensuring businesses get the right technology at the right time—all with security as the foundation. We specialize in Technology Strategy & Planning, Managed IT Services, Document Management, Security & Compliance, and Procurement, helping our clients stay secure and efficient.At Element, we believe in teamwork, continuous learning, and professional growth. We offer competitive pay, comprehensive benefits, and the chance to take on new responsibilities as our company grows. If you're looking for a rewarding career where innovation and security go hand in hand, we’d love to connect! #J-18808-Ljbffr