Minnesota Council of Nonprofits
Day One Call Center Advocate
Minnesota Council of Nonprofits, Minneapolis, Minnesota, United States, 55400
Overview
The Cornerstone Day One Call Center (CC) Hotline Advocate position is responsible to provide trauma informed, survivor-centered, and culturally responsive services for victims/survivors (v/s) of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime. The Advocate responds to v/s and those supporting them via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line, General Crime Victim Support Line and Minneapolis Hotline. Limited in-person support, advocacy, information, and referral is provided. This is an essential position within the Day One Network and utilizes the innovative practices of relationships, process, and technology to provide immediate and low-barrier access for v/s. Responsibilities
Provide trauma informed, survivor-centered, and culturally responsive services for victims/survivors of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime. Respond to victims/survivors and those supporting them via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line, General Crime Victim Support Line and Minneapolis Hotline. Provide limited in-person support, advocacy, information, and referral. Contribute to Day One Network practices by utilizing relationships, process, and technology to provide immediate and low-barrier access for victims/survivors. Hours
Hours: Every Weekend 11 pm-7 am, possibly e/o weekend 11 pm-7 am Location and Scheduling
This full-time/part-time position is assigned regular scheduled shifts at the Minneapolis or Bloomington locations. Shifts may include flexible scheduling including evenings, weekends, overnights, and holidays as assigned by the supervisor. This position may be also required to provide additional coverage during a local disaster or major public awareness events.
#J-18808-Ljbffr
The Cornerstone Day One Call Center (CC) Hotline Advocate position is responsible to provide trauma informed, survivor-centered, and culturally responsive services for victims/survivors (v/s) of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime. The Advocate responds to v/s and those supporting them via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line, General Crime Victim Support Line and Minneapolis Hotline. Limited in-person support, advocacy, information, and referral is provided. This is an essential position within the Day One Network and utilizes the innovative practices of relationships, process, and technology to provide immediate and low-barrier access for v/s. Responsibilities
Provide trauma informed, survivor-centered, and culturally responsive services for victims/survivors of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime. Respond to victims/survivors and those supporting them via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line, General Crime Victim Support Line and Minneapolis Hotline. Provide limited in-person support, advocacy, information, and referral. Contribute to Day One Network practices by utilizing relationships, process, and technology to provide immediate and low-barrier access for victims/survivors. Hours
Hours: Every Weekend 11 pm-7 am, possibly e/o weekend 11 pm-7 am Location and Scheduling
This full-time/part-time position is assigned regular scheduled shifts at the Minneapolis or Bloomington locations. Shifts may include flexible scheduling including evenings, weekends, overnights, and holidays as assigned by the supervisor. This position may be also required to provide additional coverage during a local disaster or major public awareness events.
#J-18808-Ljbffr