Fleet Services by Cox Automotive
Lead Billing Specialist
Lead Billing Specialist role at
Fleet Services by Cox Automotive .
Fleet Services by Cox Automotive keeps your fleet moving! Headquartered in Indianapolis, FSCA has grown to become one of the largest fleet maintenance companies in the country.
FSCA is the leading provider of on‑site mobile maintenance and repair services nationwide, offering mobile on‑site fleet service for light, medium, and heavy‑duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers, each offering select services such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in‑house call‑center, FSCA provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
FSCA, the largest independent fleet maintenance company in the country, is currently hiring a
Lead Billing Specialist . As a
Lead Billing Specialist , you will be accountable for creating invoices out of repair orders and submitting them to customers for approval and/or payment with required documentation. In addition, you will assist in working with technicians to create and submit estimates to customers for approval.
Duties & Responsibilities
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, and entering the RO into the service database system.
Verify that technicians have selected the correct VMRS code related to repairs made and that billing hours are in line with standard repair times.
Prepare the actual invoice from the created RO by applying customer‑specific rates and mark‑ups.
Improve RO quality by identifying weak points (e.g., missing or incorrect information), editing ROs so that customer disputes are eliminated while FSCA invoices the full amount for services provided.
Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.
Create vehicle repair service estimates based on compiled information from Mobile Technicians and Customers.
Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.
Gather necessary paperwork and upload it into the system for records.
Requirements
High School Diploma/GED and 7 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience, or 9 years’ experience in a related field.
Proficient with Mitchell One or similar estimating systems.
Strong written, verbal, and phone communication skills plus customer service skills.
Proficient computer skills (MS Office, email, typing, etc.) and software navigation capabilities to generate repair estimates and edit and process invoices.
Has a sense of urgency daily; is action‑oriented; acting with a minimum of planning.
Existing knowledge of standard repair times (SRT) for common services.
Experience in service writing is preferred.
Works well independently but also is effective within a team environment.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Maintains a professional but friendly demeanor.
Demonstrates strong interpersonal and customer service skills.
Communicates clearly and effectively.
Pays close attention to detail.
Exhibits the ability to remain calm and polite when dealing with frustrated customers and/or technicians.
Location: Indianapolis, IN
#J-18808-Ljbffr
Fleet Services by Cox Automotive .
Fleet Services by Cox Automotive keeps your fleet moving! Headquartered in Indianapolis, FSCA has grown to become one of the largest fleet maintenance companies in the country.
FSCA is the leading provider of on‑site mobile maintenance and repair services nationwide, offering mobile on‑site fleet service for light, medium, and heavy‑duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers, each offering select services such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in‑house call‑center, FSCA provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
FSCA, the largest independent fleet maintenance company in the country, is currently hiring a
Lead Billing Specialist . As a
Lead Billing Specialist , you will be accountable for creating invoices out of repair orders and submitting them to customers for approval and/or payment with required documentation. In addition, you will assist in working with technicians to create and submit estimates to customers for approval.
Duties & Responsibilities
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, and entering the RO into the service database system.
Verify that technicians have selected the correct VMRS code related to repairs made and that billing hours are in line with standard repair times.
Prepare the actual invoice from the created RO by applying customer‑specific rates and mark‑ups.
Improve RO quality by identifying weak points (e.g., missing or incorrect information), editing ROs so that customer disputes are eliminated while FSCA invoices the full amount for services provided.
Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.
Create vehicle repair service estimates based on compiled information from Mobile Technicians and Customers.
Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.
Gather necessary paperwork and upload it into the system for records.
Requirements
High School Diploma/GED and 7 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience, or 9 years’ experience in a related field.
Proficient with Mitchell One or similar estimating systems.
Strong written, verbal, and phone communication skills plus customer service skills.
Proficient computer skills (MS Office, email, typing, etc.) and software navigation capabilities to generate repair estimates and edit and process invoices.
Has a sense of urgency daily; is action‑oriented; acting with a minimum of planning.
Existing knowledge of standard repair times (SRT) for common services.
Experience in service writing is preferred.
Works well independently but also is effective within a team environment.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Maintains a professional but friendly demeanor.
Demonstrates strong interpersonal and customer service skills.
Communicates clearly and effectively.
Pays close attention to detail.
Exhibits the ability to remain calm and polite when dealing with frustrated customers and/or technicians.
Location: Indianapolis, IN
#J-18808-Ljbffr