Fleet Services by Cox Automotive
Lead Billing Specialist
Fleet Services by Cox Automotive (FSCA) is headquartered in Indianapolis and has grown to become one of the largest fleet maintenance companies in the country, providing on‑site mobile maintenance and repair services nationwide for light, medium, and heavy‑duty trucks and trailers. FSCA also serves customers through its 20+ nationwide service centers and supports operations with a 24/7 in‑house call center. As the largest independent fleet maintenance company in the country, FSCA is hiring a Lead Billing Specialist to create invoices from repair orders, submit them to customers for approval and/or payment, and assist technicians with estimates.
Duties & Responsibilities
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, and the repairs and services required based on technicians’ submissions; enter RO into the service database system.
Verify that technicians have selected the correct VMRS code related to repairs made and that billing hours are in line with standard repair times.
Prepare actual invoices from created RO by applying customer‑specific rates and mark‑ups.
Improve RO quality by identifying weak points (e.g., missing, incorrect information), edit ROs so that customer disputes are eliminated and FSCA invoices the full amount for services provided.
Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.
Create vehicle repair service estimates based on information compiled from mobile technicians and customers.
Communicate with customers via email, fax, or phone to retrieve purchase order approvals and discuss billing issues.
Gather necessary paperwork and upload it into the system for records.
Requirements
High School Diploma/GED and 7 years of experience in a related field. Candidates with a different combination of education (e.g., a degree or certification beyond HS diploma/GED in a related discipline) and 5 years of experience, or 9 years of experience, are also considered.
Proficiency with Mitchell One or a similar estimating system.
Strong written, verbal, and phone communication skills and customer‑service orientation.
Proficient computer skills (MS Office, email, typing, and software navigation) for generating repair estimates and processing invoices.
Sense of urgency; action‑oriented with minimal planning.
Existing knowledge of standard repair times (SRT) for common services.
Preferred experience in service writing.
Ability to work independently and effectively within a team environment.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Maintains professional but friendly demeanor.
Demonstrates strong interpersonal and customer‑service skills.
Communicates clearly and effectively.
Pays close attention to detail.
Exhibits the ability to remain calm and polite when dealing with frustrated customers and/or technicians.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Accounting/Auditing and Finance
Industries: Truck Transportation
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Duties & Responsibilities
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, and the repairs and services required based on technicians’ submissions; enter RO into the service database system.
Verify that technicians have selected the correct VMRS code related to repairs made and that billing hours are in line with standard repair times.
Prepare actual invoices from created RO by applying customer‑specific rates and mark‑ups.
Improve RO quality by identifying weak points (e.g., missing, incorrect information), edit ROs so that customer disputes are eliminated and FSCA invoices the full amount for services provided.
Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.
Create vehicle repair service estimates based on information compiled from mobile technicians and customers.
Communicate with customers via email, fax, or phone to retrieve purchase order approvals and discuss billing issues.
Gather necessary paperwork and upload it into the system for records.
Requirements
High School Diploma/GED and 7 years of experience in a related field. Candidates with a different combination of education (e.g., a degree or certification beyond HS diploma/GED in a related discipline) and 5 years of experience, or 9 years of experience, are also considered.
Proficiency with Mitchell One or a similar estimating system.
Strong written, verbal, and phone communication skills and customer‑service orientation.
Proficient computer skills (MS Office, email, typing, and software navigation) for generating repair estimates and processing invoices.
Sense of urgency; action‑oriented with minimal planning.
Existing knowledge of standard repair times (SRT) for common services.
Preferred experience in service writing.
Ability to work independently and effectively within a team environment.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Maintains professional but friendly demeanor.
Demonstrates strong interpersonal and customer‑service skills.
Communicates clearly and effectively.
Pays close attention to detail.
Exhibits the ability to remain calm and polite when dealing with frustrated customers and/or technicians.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Accounting/Auditing and Finance
Industries: Truck Transportation
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