OTO Development
Night Auditor
– OTO Development, Los Angeles, CA
Responsibilities
Execute guest reservation, check‑in, check‑out, payment, and service procedures in compliance with brand quality assurance standards.
Maintain a friendly and hospitable attitude with guests and team members, and be present at the desk during all hours.
Acquire and maintain knowledge of local attractions and amenities to provide service to guests needing such information.
Ensure collections, including credit card and direct bill, are executed in accordance with company policies.
Maintain proper control over keys, safe deposits, and all company and guest property.
Ensure rates are optimized by monitoring competitor occupancy and rates.
Ensure that all required documentation is completed in a timely manner.
Properly quote daily rates and issue credits.
Perform other duties as assigned to support guest satisfaction.
Qualifications
Proficient in administration of applicable property management systems.
Ability to respond quickly and appropriately to emergency situations.
Experience in accurate cash handling, credit card processing, and maintaining security of confidential information.
Pass certification tests required to meet brand standards.
Experience with computer data entry.
Works well with others.
Maintains a customer focus and puts the guests’ needs first.
Approachable and encourages effective communication with guests and fellow team members.
Physical Requirements This position is physically demanding. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
Pay Scale $13.00 - $22.86 per hour (rate depends upon state/market and experience).
About OTO Development OTO Development is an industry‑leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times and has earned accolades for outstanding guest service, operational excellence, community service, and revenue success. The company provides competitive pay and benefit programs, including medical, dental, and vision insurance, 401(k) with company match, life insurance, tuition assistance, paid time off and holidays, travel discounts, and more.
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– OTO Development, Los Angeles, CA
Responsibilities
Execute guest reservation, check‑in, check‑out, payment, and service procedures in compliance with brand quality assurance standards.
Maintain a friendly and hospitable attitude with guests and team members, and be present at the desk during all hours.
Acquire and maintain knowledge of local attractions and amenities to provide service to guests needing such information.
Ensure collections, including credit card and direct bill, are executed in accordance with company policies.
Maintain proper control over keys, safe deposits, and all company and guest property.
Ensure rates are optimized by monitoring competitor occupancy and rates.
Ensure that all required documentation is completed in a timely manner.
Properly quote daily rates and issue credits.
Perform other duties as assigned to support guest satisfaction.
Qualifications
Proficient in administration of applicable property management systems.
Ability to respond quickly and appropriately to emergency situations.
Experience in accurate cash handling, credit card processing, and maintaining security of confidential information.
Pass certification tests required to meet brand standards.
Experience with computer data entry.
Works well with others.
Maintains a customer focus and puts the guests’ needs first.
Approachable and encourages effective communication with guests and fellow team members.
Physical Requirements This position is physically demanding. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
Pay Scale $13.00 - $22.86 per hour (rate depends upon state/market and experience).
About OTO Development OTO Development is an industry‑leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times and has earned accolades for outstanding guest service, operational excellence, community service, and revenue success. The company provides competitive pay and benefit programs, including medical, dental, and vision insurance, 401(k) with company match, life insurance, tuition assistance, paid time off and holidays, travel discounts, and more.
#J-18808-Ljbffr