MBI Health Services, LLC.
Front Desk Concierge - Weekend Shift
MBI Health Services, LLC., Washington, District of Columbia, us, 20022
Company Description
MBI Health Services, LLC. is a certified behavioral health agency servicing the D.C. Metropolitan Area. We provide a wide range of services and programs for both adults and children to help each individual gain back their confidence and security in their lives. We partner with several well‑known government healthcare agencies, including the Department on Behavioral Health, the Department on Disability Services, and the National Institutes of Health.
Job Description Working under the supervision of the Lead Concierge, the Site Concierge will provide 24‑hour onsite concierge services to support the safety and well‑being of residents, staff, and the building. Hours: Saturday and Sunday (7:00 AM – 7:00 PM).
Report any concerns with building to appropriate parties to ensure safety of the site.
Receive packages, hot and cold food deliveries, and mail as needed for residents and ensure timely delivery to appropriate units.
Work cooperatively with PSHP case management staff.
Provide de‑escalation services as needed and report accurate pertinent information to appropriate Case Managers and Concierge Lead Staff.
Assist in the planning and organization of recreational activities and events.
Communicate using two‑way radio devices to provide real‑time updates and emergency response as necessary.
Remain awake and alert during the entire assigned shift.
Complete intake for all new residents moving into the unit, including facilitating placement of all belongings in the hot room and then moving to their new unit.
Complete and submit all Unusual Incident Reports (UIRs) in HTH and other required databases in the appropriate timeframe during each shift.
Document and update concerns, strengths, needs, activities or incidents in writing in HTH with each resident. For emergencies, report them in writing and directly to the PSH Case Management staff.
Participate in on‑site and off‑site activities with the residents during shifts.
Keep sign‑in/out sheets of all residents, vendors and guests at the site.
Maintain confidentiality of records relating to consumer treatment.
Ensure program compliance with Federal agencies, DC regulations, and DC Rulemaking.
Provide excellent customer service to residents.
Provide overall resident support and engagement activities to meet immediate and long‑term needs in a caring and programmatic manner.
Encourage residents to participate in onsite supportive services.
Comply with all required documentation and data collection in support of the program’s implementation and evaluation strategy.
Perform all other duties as assigned.
Qualifications
Concierge staff must have a minimum of a high school diploma or equivalent (College preferred).
At least two (2) years of experience as a receptionist, outreach specialist, shelter staff, resident assistant, and/or one (1) year of experience working with marginalized populations.
Concierges are responsible for the safety and security of staff and residents on site 24 hours a day, seven (7) days a week.
Additional Information Compensation: $20.00 per hour
Benefits: We offer a competitive total rewards package including market salaries, PTO, employee perks, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401(k) Plan, 401(k) Matching, Employee Referral Benefits, Short‑Term / Long‑Term disability, Growth Opportunities, and more.
MBI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
It is MBI Health Services policy to comply with the D.C. Mayor Bowser's order issued on August 10, 2021, that all DC employees and DC Contract/Grant Agencies must get vaccinated. MBI will also accommodate medical and religious exemptions. More information can be provided upon application acceptance.
Together, we can offer steps toward empowerment!
#J-18808-Ljbffr
Job Description Working under the supervision of the Lead Concierge, the Site Concierge will provide 24‑hour onsite concierge services to support the safety and well‑being of residents, staff, and the building. Hours: Saturday and Sunday (7:00 AM – 7:00 PM).
Report any concerns with building to appropriate parties to ensure safety of the site.
Receive packages, hot and cold food deliveries, and mail as needed for residents and ensure timely delivery to appropriate units.
Work cooperatively with PSHP case management staff.
Provide de‑escalation services as needed and report accurate pertinent information to appropriate Case Managers and Concierge Lead Staff.
Assist in the planning and organization of recreational activities and events.
Communicate using two‑way radio devices to provide real‑time updates and emergency response as necessary.
Remain awake and alert during the entire assigned shift.
Complete intake for all new residents moving into the unit, including facilitating placement of all belongings in the hot room and then moving to their new unit.
Complete and submit all Unusual Incident Reports (UIRs) in HTH and other required databases in the appropriate timeframe during each shift.
Document and update concerns, strengths, needs, activities or incidents in writing in HTH with each resident. For emergencies, report them in writing and directly to the PSH Case Management staff.
Participate in on‑site and off‑site activities with the residents during shifts.
Keep sign‑in/out sheets of all residents, vendors and guests at the site.
Maintain confidentiality of records relating to consumer treatment.
Ensure program compliance with Federal agencies, DC regulations, and DC Rulemaking.
Provide excellent customer service to residents.
Provide overall resident support and engagement activities to meet immediate and long‑term needs in a caring and programmatic manner.
Encourage residents to participate in onsite supportive services.
Comply with all required documentation and data collection in support of the program’s implementation and evaluation strategy.
Perform all other duties as assigned.
Qualifications
Concierge staff must have a minimum of a high school diploma or equivalent (College preferred).
At least two (2) years of experience as a receptionist, outreach specialist, shelter staff, resident assistant, and/or one (1) year of experience working with marginalized populations.
Concierges are responsible for the safety and security of staff and residents on site 24 hours a day, seven (7) days a week.
Additional Information Compensation: $20.00 per hour
Benefits: We offer a competitive total rewards package including market salaries, PTO, employee perks, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401(k) Plan, 401(k) Matching, Employee Referral Benefits, Short‑Term / Long‑Term disability, Growth Opportunities, and more.
MBI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
It is MBI Health Services policy to comply with the D.C. Mayor Bowser's order issued on August 10, 2021, that all DC employees and DC Contract/Grant Agencies must get vaccinated. MBI will also accommodate medical and religious exemptions. More information can be provided upon application acceptance.
Together, we can offer steps toward empowerment!
#J-18808-Ljbffr