COX-LITTLE & COMPANY
Senior Technical Support Specialist
COX-LITTLE & COMPANY, Winston Salem, North Carolina, United States, 27104
Information Technology Help Desk Technician
Greensboro, NC $72,600.00-$89,700.00
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries Manufacturing
Responsibilities
Perform routine maintenance, patching, backups, and monitoring using company approved software
Onboard/offboard users, devices and services
Configure and manage switches, firewalls, and wireless access points
Install and configure all required software
Maintain detailed records of hardware and software, including repairs, configurations, and inventory
Diagnose and resolve hardware and software problems, including computer, printer, and network issues
Manage data backups and disaster recovery
Monitor servers, network equipment, and other critical systems to ensure optimal performance and availability
Track and maintain an inventory of IT equipment and software licenses
Qualifications
The ideal candidate has experience supporting Windows 10/11, Windows Server, Active Directory, Microsoft 365, Azure, Microsoft SQL Server, Phone systems, Firewalls, Wireless APs, and Networking.
Knowledge of i-Series is also a Plus.
Associate degree in Information Systems or 5+ years of hands‑on experience in IT Support
Strong knowledge of Windows Server, SQL Server, Microsoft 365, server virtualization, and networking fundamentals
Experience with RMM tools and remote desktop technologies
Experience managing network equipment such as switches, firewalls, and wireless access points.
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Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries Manufacturing
Responsibilities
Perform routine maintenance, patching, backups, and monitoring using company approved software
Onboard/offboard users, devices and services
Configure and manage switches, firewalls, and wireless access points
Install and configure all required software
Maintain detailed records of hardware and software, including repairs, configurations, and inventory
Diagnose and resolve hardware and software problems, including computer, printer, and network issues
Manage data backups and disaster recovery
Monitor servers, network equipment, and other critical systems to ensure optimal performance and availability
Track and maintain an inventory of IT equipment and software licenses
Qualifications
The ideal candidate has experience supporting Windows 10/11, Windows Server, Active Directory, Microsoft 365, Azure, Microsoft SQL Server, Phone systems, Firewalls, Wireless APs, and Networking.
Knowledge of i-Series is also a Plus.
Associate degree in Information Systems or 5+ years of hands‑on experience in IT Support
Strong knowledge of Windows Server, SQL Server, Microsoft 365, server virtualization, and networking fundamentals
Experience with RMM tools and remote desktop technologies
Experience managing network equipment such as switches, firewalls, and wireless access points.
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