COX-LITTLE & COMPANY
Technical Support Specialist
Location:
Monmouth, ME
Salary:
$50,000 – $60,000
Job Type:
Permanent / Direct Hire / Full Time
Responsibilities
Support Windows 10/11, Windows Server, Active Directory, IBM iSeries, phone systems, networking, wireless APs, and firewalls.
Perform routine maintenance, patching, backups, and monitoring using company‑approved software.
Onboard / offboard users, devices and services.
Configure and manage switches, firewalls, and wireless access points.
Install and configure required software.
Maintain detailed records of hardware and software, including repairs, configurations, and inventory.
Diagnose and resolve hardware and software problems, including computer, printer, and network issues.
Manage data backups and disaster recovery.
Monitor servers, network equipment, and other critical systems to ensure optimal performance and availability.
Track and maintain an inventory of IT equipment and software licenses.
Qualifications
Associate degree in Information Systems or 5+ years of hands‑on experience in IT support.
Strong knowledge of Windows Server, Microsoft 365, server virtualization, and networking fundamentals.
Experience with RMM tools and remote desktop technologies.
Excellent communication, organizational, and problem‑solving skills.
Experience managing network equipment such as switches, firewalls, and wireless access points.
Experience managing an IBM iSeries highly preferred.
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Location:
Monmouth, ME
Salary:
$50,000 – $60,000
Job Type:
Permanent / Direct Hire / Full Time
Responsibilities
Support Windows 10/11, Windows Server, Active Directory, IBM iSeries, phone systems, networking, wireless APs, and firewalls.
Perform routine maintenance, patching, backups, and monitoring using company‑approved software.
Onboard / offboard users, devices and services.
Configure and manage switches, firewalls, and wireless access points.
Install and configure required software.
Maintain detailed records of hardware and software, including repairs, configurations, and inventory.
Diagnose and resolve hardware and software problems, including computer, printer, and network issues.
Manage data backups and disaster recovery.
Monitor servers, network equipment, and other critical systems to ensure optimal performance and availability.
Track and maintain an inventory of IT equipment and software licenses.
Qualifications
Associate degree in Information Systems or 5+ years of hands‑on experience in IT support.
Strong knowledge of Windows Server, Microsoft 365, server virtualization, and networking fundamentals.
Experience with RMM tools and remote desktop technologies.
Excellent communication, organizational, and problem‑solving skills.
Experience managing network equipment such as switches, firewalls, and wireless access points.
Experience managing an IBM iSeries highly preferred.
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