Dexian
Overview
Desktop Support role based in Tampa, FL. Onsite 3 days per week and 2 days remote. Duration: 6-12 months with conversion to full-time possible. Base pay range: $26.00 / hr - $40.00 / hr. Description / Responsibilities / Skills & Experience Needed : This person will be responsible for providing 1st & 2nd line support to our employees globally. Work on incidents and tasks via the in-house incident management tool ServiceNow adhering to strict SLA's. Incidents range from Hardware, Software, Telephony, Mobile Phone virtual infrastructure, network connectivity and Printers. Resolve technical support incidents (in person, by telephone, via e-mail, or through remote access tools) in a timely and accurate fashion and advance support incidents to the relevant 3rd Line teams. Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI), Cisco phone and networked enterprise services by phone, in person, via e-mail, or through remote sessions. Effectively resolve sophisticated workstation issues and document all support efforts into the incident tracking system. Assist with addressing outages / interruption of services. Contribute to the ongoing cycle of improving Desktop processes and align risk and control processes into day-to-day responsibilities to monitor and mitigate risk. Weekend work as needed and recurring On-Call Support rotation. Technical ability to diagnose and resolve root cause. Experience working with Active Directory. Document work and understand technical procedures. Use ServiceNow to handle Technology Service Management calls / incidents / tasks. Strong working knowledge of Mac OS, iCloud, iPad OS and iPhones; Windows workstation and OS support including Office 365. Exceptional knowledge of desktop / laptop and mobile devices (iPhones, iPads, Macs, Android devices / Intune Administration) including enterprise deployment and support. Desired Skills : (Nice to have) Minimum of 3 years of related experience Desktop Support Experience Excellent customer service and good communication skills (oral and written) McAfee EPO, Laps UI, PingID Office 365, Intune, iPhones Virtualization (VMware / Citrix), basic networking understanding (TCP / IP) Dexian and Equal Opportunity Dexian is a leading provider of staffing, IT, and workforce solutions. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
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Desktop Support role based in Tampa, FL. Onsite 3 days per week and 2 days remote. Duration: 6-12 months with conversion to full-time possible. Base pay range: $26.00 / hr - $40.00 / hr. Description / Responsibilities / Skills & Experience Needed : This person will be responsible for providing 1st & 2nd line support to our employees globally. Work on incidents and tasks via the in-house incident management tool ServiceNow adhering to strict SLA's. Incidents range from Hardware, Software, Telephony, Mobile Phone virtual infrastructure, network connectivity and Printers. Resolve technical support incidents (in person, by telephone, via e-mail, or through remote access tools) in a timely and accurate fashion and advance support incidents to the relevant 3rd Line teams. Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI), Cisco phone and networked enterprise services by phone, in person, via e-mail, or through remote sessions. Effectively resolve sophisticated workstation issues and document all support efforts into the incident tracking system. Assist with addressing outages / interruption of services. Contribute to the ongoing cycle of improving Desktop processes and align risk and control processes into day-to-day responsibilities to monitor and mitigate risk. Weekend work as needed and recurring On-Call Support rotation. Technical ability to diagnose and resolve root cause. Experience working with Active Directory. Document work and understand technical procedures. Use ServiceNow to handle Technology Service Management calls / incidents / tasks. Strong working knowledge of Mac OS, iCloud, iPad OS and iPhones; Windows workstation and OS support including Office 365. Exceptional knowledge of desktop / laptop and mobile devices (iPhones, iPads, Macs, Android devices / Intune Administration) including enterprise deployment and support. Desired Skills : (Nice to have) Minimum of 3 years of related experience Desktop Support Experience Excellent customer service and good communication skills (oral and written) McAfee EPO, Laps UI, PingID Office 365, Intune, iPhones Virtualization (VMware / Citrix), basic networking understanding (TCP / IP) Dexian and Equal Opportunity Dexian is a leading provider of staffing, IT, and workforce solutions. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
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