Sira Consulting, an Inc 5000 company
Desktop Support Technician
Sira Consulting, an Inc 5000 company, Marietta, Georgia, United States, 30064
Account Manager | US IT Staffing & VMS Expert | Recruitment Delivery | Team Mentor | Client Engagement
As an End User Support Technician with
technical experience
in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes
Break‑fix support for laptop, desktop, tablets and associated hardware peripherals
IMAC support including large scale/bulk office moves/re‑stack activities (all moves)
Support for operating system, Windows and MAC, MS Office suite and other business application
Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
Support for mobility devices (iOS/iPhone/iPads)
VIP and home‑based office (HBO) user support
Manage the ticket queue in ServiceNow system and ensure tickets are resolved and closed within defined service level maintenance
Respond to end‑user requests for updates on ticket status and promptly follow up as needed
Coordinate with vendors for provision of end‑user support (e.g., hardware vendor technicians for warranty repair/replacement)
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades
Provide IT support for on‑site or off‑site events and meetings including site setup, coordination with venue IT/AV contacts and stand‑by support
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Sira Consulting, an Inc 5000 company by 2x
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technical experience
in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes
Break‑fix support for laptop, desktop, tablets and associated hardware peripherals
IMAC support including large scale/bulk office moves/re‑stack activities (all moves)
Support for operating system, Windows and MAC, MS Office suite and other business application
Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
Support for mobility devices (iOS/iPhone/iPads)
VIP and home‑based office (HBO) user support
Manage the ticket queue in ServiceNow system and ensure tickets are resolved and closed within defined service level maintenance
Respond to end‑user requests for updates on ticket status and promptly follow up as needed
Coordinate with vendors for provision of end‑user support (e.g., hardware vendor technicians for warranty repair/replacement)
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades
Provide IT support for on‑site or off‑site events and meetings including site setup, coordination with venue IT/AV contacts and stand‑by support
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Sira Consulting, an Inc 5000 company by 2x
#J-18808-Ljbffr