HUB International - Glen Allen (Formerly Millennium Advisory Services, Inc.)
Commercial Lines Account Manager
HUB International - Glen Allen (Formerly Millennium Advisory Services, Inc.), Baton Rouge, Louisiana, us, 70873
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About Hub International HUB International Limited ("HUB") is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices across North America, HUB has grown substantially, in part due to our industry‑leading success in mergers and acquisitions.
What We Offer You
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401(k) matching program
Company‑paid Life and Short‑Term Disability Plans
Supplemental Life and Long‑Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package – Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be part of a motivated, winning team and learn from top talent in the industry
Growth potential – HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
Summary The Account Manager manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision‑making. Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Provides a high level of support to Producers in obtaining, maintaining, and expanding business. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.
Essential Duties And Responsibilities
Makes major decisions independent of manager approval on books of insurance business for which the incumbent is responsible.
Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.
Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval.
Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience‑based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.
Responsible for overall retention of accounts in assigned book of business.
Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals. Identifies and follows‑up on cross‑selling opportunities when appropriate.
Manages, organizes, and conducts client meetings when necessary.
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems.
Travels on company business as required.
Prepares reports for management as required.
Oversees functions performed by lower‑level Account Managers and Assistant Account Managers as required.
Supports, mentors, and trains lower‑level Account Managers and Assistant Account Managers, as necessary.
Attends industry‑related continuing education training and courses.
Performs other duties and projects as assigned.
Work Experience Requirements
At least 3+ years of experience and demonstrated proficiency in an insurance Account Management role in required lines. Brokerage experience is preferred.
Excellent oral and written English communications skills.
Superior customer service and problem solving skills.
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
Ability to work in a team environment.
Ability to work a regular, full‑time work schedule at HUB’s facility(s) and ability to travel on business when required.
Education Requirements
High School diploma or equivalent; AA and/or college degree preferred.
Licensing Or Certification Requirements
Currently licensed in good standing in required lines and states.
Current with all necessary CE credits in required lines and states.
Advanced professional designation highly desirable (e.g. AAI, ARM, CIC).
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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Baton Rouge, LA $45,000.00-$65,000.00 5 days ago
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
About Hub International HUB International Limited ("HUB") is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices across North America, HUB has grown substantially, in part due to our industry‑leading success in mergers and acquisitions.
What We Offer You
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401(k) matching program
Company‑paid Life and Short‑Term Disability Plans
Supplemental Life and Long‑Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package – Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be part of a motivated, winning team and learn from top talent in the industry
Growth potential – HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
Summary The Account Manager manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision‑making. Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Provides a high level of support to Producers in obtaining, maintaining, and expanding business. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.
Essential Duties And Responsibilities
Makes major decisions independent of manager approval on books of insurance business for which the incumbent is responsible.
Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.
Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval.
Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience‑based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.
Responsible for overall retention of accounts in assigned book of business.
Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals. Identifies and follows‑up on cross‑selling opportunities when appropriate.
Manages, organizes, and conducts client meetings when necessary.
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems.
Travels on company business as required.
Prepares reports for management as required.
Oversees functions performed by lower‑level Account Managers and Assistant Account Managers as required.
Supports, mentors, and trains lower‑level Account Managers and Assistant Account Managers, as necessary.
Attends industry‑related continuing education training and courses.
Performs other duties and projects as assigned.
Work Experience Requirements
At least 3+ years of experience and demonstrated proficiency in an insurance Account Management role in required lines. Brokerage experience is preferred.
Excellent oral and written English communications skills.
Superior customer service and problem solving skills.
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
Ability to work in a team environment.
Ability to work a regular, full‑time work schedule at HUB’s facility(s) and ability to travel on business when required.
Education Requirements
High School diploma or equivalent; AA and/or college degree preferred.
Licensing Or Certification Requirements
Currently licensed in good standing in required lines and states.
Current with all necessary CE credits in required lines and states.
Advanced professional designation highly desirable (e.g. AAI, ARM, CIC).
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
Baton Rouge, LA $45,000.00-$65,000.00 5 days ago
#J-18808-Ljbffr