Bounce
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Training Facilitator
role at
Bounce .
We are seeking a
Training Facilitator
to join our dynamic team at Bounce in Rochester, NY. The primary duties of this role will be to successfully onboard and build rapport with new employees with a focus on the Resolution – Collections team. This position will also provide coaching, training, and mentorship to tenured team members and will work closely with our compliance team.
This is an exciting opportunity to shape the careers of new Resolution Experts as we continue our rapid growth. If you thrive in fast‑paced environments and love contributing to the growth of the organization you’re working for, we want to hear from you! The position is based in our Rochester, New York office and is primarily an on‑site role, facilitating in‑person training in a blended learning environment.
About Us Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best‑in‑class product. By leveraging the power of AI and automation, we create user‑friendly experiences that drive positive outcomes for all parties involved.
How You’ll Spend Your Time
Prep for and facilitate new hire onboarding and continuous development training for Bounce employees
Assist in updating AI‑based call evaluation and tracking
Optimize the system to identify calls and conversations, categorizing and scoring them effectively
Assist with updating training materials when needed
Manage annual required trainings and ensure completion by applicable staff members
Assist with maintaining records in LMS and documenting all completed trainings
Evaluate the effectiveness of training programs through feedback and data collection, making adjustments as necessary
Maintain an open and approachable demeanor and provide excellent service to internal clients, employees, stakeholders, and external partners
Facilitate new hire onboarding and continuous development training programs for Bounce employees
Design training programs that cover essential aspects of debt collection, legal compliance, communication, negotiation and technology
Create training materials including learning modules, interactive presentations and activities/quizzes
Requirements
2+ years experience in an instructor‑led training role, preferably within the debt collection or fintech industry, or in a call center environment
Bachelor’s degree or equivalent years of work experience in training positions
Experience writing, creating and updating training curriculum
Knowledge of debt collection laws and regulations, or the ability to learn the laws quickly in order to train new hires within the industry
Strong presentation skills, comfortable facilitating training for individuals and groups
Ability to organize and prioritize work while managing multiple tasks and projects effectively during change
Highly skilled in computer applications, including AI‑enhanced systems, and the ability to quickly learn new systems and tools
Excellent written and oral communication skills, interpersonal skills, self‑awareness, and emotional intelligence
Ability to work collaboratively in a fast‑paced startup environment
What We Offer
Competitive salary
Medical, dental, vision insurance
Several medical health insurance plans to fit your needs
401K + 5% match
15 days PTO + 5 days sick time
Collaborative and innovative work environment
#J-18808-Ljbffr
Training Facilitator
role at
Bounce .
We are seeking a
Training Facilitator
to join our dynamic team at Bounce in Rochester, NY. The primary duties of this role will be to successfully onboard and build rapport with new employees with a focus on the Resolution – Collections team. This position will also provide coaching, training, and mentorship to tenured team members and will work closely with our compliance team.
This is an exciting opportunity to shape the careers of new Resolution Experts as we continue our rapid growth. If you thrive in fast‑paced environments and love contributing to the growth of the organization you’re working for, we want to hear from you! The position is based in our Rochester, New York office and is primarily an on‑site role, facilitating in‑person training in a blended learning environment.
About Us Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best‑in‑class product. By leveraging the power of AI and automation, we create user‑friendly experiences that drive positive outcomes for all parties involved.
How You’ll Spend Your Time
Prep for and facilitate new hire onboarding and continuous development training for Bounce employees
Assist in updating AI‑based call evaluation and tracking
Optimize the system to identify calls and conversations, categorizing and scoring them effectively
Assist with updating training materials when needed
Manage annual required trainings and ensure completion by applicable staff members
Assist with maintaining records in LMS and documenting all completed trainings
Evaluate the effectiveness of training programs through feedback and data collection, making adjustments as necessary
Maintain an open and approachable demeanor and provide excellent service to internal clients, employees, stakeholders, and external partners
Facilitate new hire onboarding and continuous development training programs for Bounce employees
Design training programs that cover essential aspects of debt collection, legal compliance, communication, negotiation and technology
Create training materials including learning modules, interactive presentations and activities/quizzes
Requirements
2+ years experience in an instructor‑led training role, preferably within the debt collection or fintech industry, or in a call center environment
Bachelor’s degree or equivalent years of work experience in training positions
Experience writing, creating and updating training curriculum
Knowledge of debt collection laws and regulations, or the ability to learn the laws quickly in order to train new hires within the industry
Strong presentation skills, comfortable facilitating training for individuals and groups
Ability to organize and prioritize work while managing multiple tasks and projects effectively during change
Highly skilled in computer applications, including AI‑enhanced systems, and the ability to quickly learn new systems and tools
Excellent written and oral communication skills, interpersonal skills, self‑awareness, and emotional intelligence
Ability to work collaboratively in a fast‑paced startup environment
What We Offer
Competitive salary
Medical, dental, vision insurance
Several medical health insurance plans to fit your needs
401K + 5% match
15 days PTO + 5 days sick time
Collaborative and innovative work environment
#J-18808-Ljbffr