Associa
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Assistant Community Manager
role at
Associa
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Manager(s). The Assistant Community Manager serves as the liaison to the Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members, committee members, staff at the Associa Client Shared Service Center (CSSC), and within the branch office.
What We Offer Associa offers a competitive benefits package to our full‑time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. Associa has been designated a Great Place to Work for six consecutive years and many of our locations have received awards as Best and Brightest.
Compensation $20.00 - $23.00/hour; direct experience highly considered.
Employment Type Full Time
Work Location 1190 Camino Copete, San Diego, CA 92111
Essential Duties and Responsibilities
Update and file association documents for Community Managers. Arrange delivery and pickup of documents from storage when necessary.
Assist in preparing agendas, updating management reports, and compiling documents and copies for Board meeting packages.
Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners, and arrange bulk mailing within the time frames set by state statute or governing documents.
Update homeowner and association information in C3 and shared files.
Process and distribute incoming and outgoing mail for the office and Associations.
Process print jobs, scanning, and faxing as general office support when needed.
Assist Community Manager with ARB (Architectural Review Board) application processing and perform on‑site community inspections as necessary.
Assist with issuing key fobs, pool passes, and processing access keys.
Other Duties and Responsibilities
Prepare newsletters, flyers, and other documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
Assist the Community Manager in monitoring client delinquency rates and the collections process for the account portfolio.
Assist Community Manager with requests for proposals, repair quotes, and insurance notifications.
Assist Community Manager with updating property fact sheets in C3.
Assist Community Manager in preparing homeowner CC&R violation letter and communicating results of hearings to homeowners within the time frames set by state statutes or governing documents as needed.
Assist homeowners with Associa corporate programs (website, portals, etc.), including client enrollment.
Other duties as assigned.
Requirements
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Knowledge of communities, property, real estate, and homeowners’ associations.
Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
Education And Experience
High School Diploma or GED required.
Associate’s Degree strongly preferred.
At least one year of Customer Service experience required.
At least one year of Community Association Management or relevant experience preferred.
Experience with a high call volume preferred.
Working Conditions
Typical office environment.
Frequent social interaction.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Assistant Community Manager
role at
Associa
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Manager(s). The Assistant Community Manager serves as the liaison to the Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members, committee members, staff at the Associa Client Shared Service Center (CSSC), and within the branch office.
What We Offer Associa offers a competitive benefits package to our full‑time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. Associa has been designated a Great Place to Work for six consecutive years and many of our locations have received awards as Best and Brightest.
Compensation $20.00 - $23.00/hour; direct experience highly considered.
Employment Type Full Time
Work Location 1190 Camino Copete, San Diego, CA 92111
Essential Duties and Responsibilities
Update and file association documents for Community Managers. Arrange delivery and pickup of documents from storage when necessary.
Assist in preparing agendas, updating management reports, and compiling documents and copies for Board meeting packages.
Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners, and arrange bulk mailing within the time frames set by state statute or governing documents.
Update homeowner and association information in C3 and shared files.
Process and distribute incoming and outgoing mail for the office and Associations.
Process print jobs, scanning, and faxing as general office support when needed.
Assist Community Manager with ARB (Architectural Review Board) application processing and perform on‑site community inspections as necessary.
Assist with issuing key fobs, pool passes, and processing access keys.
Other Duties and Responsibilities
Prepare newsletters, flyers, and other documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
Assist the Community Manager in monitoring client delinquency rates and the collections process for the account portfolio.
Assist Community Manager with requests for proposals, repair quotes, and insurance notifications.
Assist Community Manager with updating property fact sheets in C3.
Assist Community Manager in preparing homeowner CC&R violation letter and communicating results of hearings to homeowners within the time frames set by state statutes or governing documents as needed.
Assist homeowners with Associa corporate programs (website, portals, etc.), including client enrollment.
Other duties as assigned.
Requirements
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Knowledge of communities, property, real estate, and homeowners’ associations.
Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
Education And Experience
High School Diploma or GED required.
Associate’s Degree strongly preferred.
At least one year of Customer Service experience required.
At least one year of Community Association Management or relevant experience preferred.
Experience with a high call volume preferred.
Working Conditions
Typical office environment.
Frequent social interaction.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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